Renogy

Vance M 

on BBB

a year ago

I purchase a solar package from renogy. It cost me $450 for 2 solar panels and a charge controller. The package kit was RNG V200 was first purchased on 2016. On November 7th 2022 the charge controller becomes disfunctional and burned out 4 batteries in my motorhome. In December I then contacted renogy and they refused to replace the batteries. 3 efforts were made by certified mail to remedy the problem. I rely on only solar panels for all my electrical and lightings. This created a severe hardship on a 72 year old man, and r... read more

Jeremy J 

on BBB

a year ago

Renogy should NOT be an accredited business and should change their misleading website. They claim to be a Canadian company but they are based in China and do not deliver to most parts of Canada despite the language on the website. They only ship to major cities in Canada, exclude all of Atlantic Canada and nearly all rural areas. Drop shipping items from China to only major cities does not coincide with their marketing and even after following their own guidelines to ask for shipping quotes, I was told that I wanted items s... read more

Judy B 

on BBB

2 years ago

I did a ton of online research before I ordered my Renogy 350 kit. I have to say that I have been disappointed ever since. My so called “kit” did not include the VERY important piece to tie in the two panels, and while I contacted customer support more than two weeks ago ago, I have not had ANY response from renogy. What a serious waste of 1200+ dollars!!!! 

Nelson B. 

on BBB

2 years ago

I purchased a *****charger with MPPT so that we could charge our LiPO4 battery in the RV while driving (using the alternator) and/or the roof solar panels. It worked great for nearly 2 years, but on our most recent trip, the unit would not charge from the alt.. I tested the voltage coming into the Renogy unit from the alt. and it was perfect; however, the Renogy was putting out a VERY low voltage that bounced around the low numbers. I called Renogy and was told that the warranty had JUST run out and there was nothing left th... read more

Patrick N 

on BBB

2 years ago

Bought 2 controllers from this company in a month from Amazon that were bad. Had to drive an hour round trip to pick up each. Called them to see what was going on and they denied having problems. I asked tech support (overseas) if I order a 3rd directly from Renogy if can I get some sort of assurance that it won't be bad as well. Oh, yes sir (in broken english). 3rd comes, 1 hour round trip, and it's bad as well. The kicker is, they only had me send the first back (via Amazon) so they know they're is a problem. They told me ... read more

D. G 

on BBB

2 years ago

Purchased a DM-1 data module to remotely monitor my Renogy 40A Rover solar controller. The data module will not connect to the app used to monitor. The app is partly in Chinese and does not respond to edits. I have contacted Customer Support and Tech Support and have not received a satisfactory resolve to the situation. I will not purchase nor recommend another Renogy product . 

Charles P 

on BBB

2 years ago

Absolutely the worst company I have ever dealt with as far as customer service. I purchased a pcl-1 3000 watt inverter. It was missing a sensor and the lcd screen did not work. I was offering to even pay for the parts so I didn’t have to uninstall it and the “customer service” rep told me they don’t even sell parts!!!! 

Lorne S. 

on BBB

2 years ago

It is extremely odd that I had heard so much regarding Renogy's "spectacular" technical support team, though have not heard once from the actual technical support team after countless attempts to contact them regarding my products. It is truly awful. In fact, I think their agents purposely hang up the phone so that they can just sit around and get paid to do nothing, because they seem to try to make it hard to contact them. For example, because I couldn't reach them through their phone line (which when you use, continuously ... read more

Cassie C 

on BBB

2 years ago

Wednesday July 6 I received confirmation I could get a refund. They gave me an address to send it back to and asked for tracking. I gave them tracking, sent the package and it was delivered that Friday July 8. I have emailed 6 times since then, asking for confirmation they received the package and asking for my refund with no response. It's now been over a week, and still nothing. This is very poor customer service; I can't even call to talk to someone. It's very stressful having $500+ up in the air. If I knew their Customer... read more