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Renogy
- Solar Installation
- Ontario, CA
About this business
Location details
5050 S Archibald Ave, Ontario, CA, 91762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
preordered a battery, paid a deposit. When it was time to pay in full, the website kept kicking me out. I called and emailed for help numerous times in 2 weeks, and repeatedly was hung up and ignored. I'm not ordering this battery, and just going to my ccard co. for a dispute to refund the deposit I paid 4 months ago. Looks like this company is a total scam!
Business response:
Hi ******, Thank you for bringing this up to our attention, and our utmost apologies for the inconvenience. One of our representatives called and we will proceed in issuing your refund from order#: ******** for a total amount of $172.96. Please expect the credit to become available within 3-5 business days.
I cannot speak for the functionality of their products yet. BUT, they sent me different types of solar panels when I only ordered 1 type, they have been a complete pain to get a hold of and are simply trying to deny that there is any issue with the differences (despite lots of photos, comparison charts, dimensions, and other things they requested I send them to demonstrate the issue; the panels are different sizes, volts, and amps). Then I left them a THREE star review with a lot of criticism of their customer service and a ... read more
Bought a Renogy solar-powered flashlight for the car with a glass-breaking tip and seatbelt cutting tool attached. After five months the power switch stopped working and it would no longer charge its internal batteries. Innovative idea but poorly executed.
Only received a partial order. Customer service provided no solution. This company is taking thousands of dollars in orders every day, knowing they cannot fulfill them due to supply-chain issues. But they don't mention that when you place your order. I spoke with AMEX and they told me they are on the threshold of dropping them to multiple requests for refunds.
No USA people. Everyone in Philippines call center. No support, no service, fraudulent company in US.
So far, so bad. I ordered a solar kit, and was sent just the solar panel. Their phone message says they're "upgrading their system", and I was disconnected each time I called. If this is resolved quickly, I'll come back and upgrade my review, but from reading the other reviews, I'm not too optimistic.
I buy an 100 amp controller. 799.99 want new or money back.
Very sad. They actually seem to make a decent product at good prices. HOWEVER... Their customer service isn't just bad, it's non-existent. The charge controller they sent me was defective. I went through the trouble-shooting process and it exactly described and proved the issue. No biggie, defects happen- just fix it. Several request on their website support got nada. I finally had to call the support line and was the 31st in queue. This equated to 36 minutes on hold (I kept track). Once I got to a human I was told to redo a... read more
My experience with Renogy started off well but after thr first call has been 6 months of absolutely terrible experience. It starts with Renogy recommending a system design, this was the awesome part.....until my order arrived. First, the designed system included an inverter, not inverter charger which clearly was requested in the first conversation. No biggie, ship back and get the right one. Put it all together and find out that in fact the system sold to me doesn't have adequate battery banking to operate the 2000 watt inv... read more
Frequently asked questions about Renogy
How is Renogy rated?
Renogy has a 3.9 star rating with 1,203 reviews.
When is Renogy open?
Renogy is closed now. It will open tomorrow at 8:00 a.m.
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