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Renogy
- Solar Installation
- Ontario, CA
About this business
Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer needs.
Location details
5050 S Archibald Ave, Ontario, CA, 91762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered March 9, 2021. Multiple calls to the office out of Chino California. Many promises. All lies. This is not a reputable company to do business with. I am asking Home Depot Corporate office to remove them as a vender. Please don't do business with them.
I've had a horrible horrible experience with renogy I bought a all-in-one inverter paid in 3 seconds through my PayPal they created a shipping ticket was supposed to be on my porch April 3rd after not receiving it call them up waited 45 minutes receive a call or someone to answer the phone automatically goes to China who they have no communication with the American Warehouse email they do not respond to the advise writing a ticket for a question or I concern they do not respond to that I've called nine times waited 45 minute... read more
Absolutely TERRIBLE customer service. Truly go with any other brand.
Business response:
Hi ****, We are sorry to hear that we did not meet your customer service expectation and one of our Customer Supervisors we able to contact you and we will continue to provide all the necessary steps so we can resolve the issue in a more timely way.
I have left several email that have gone unanswered,left 2 messages on Messenger and tried to call over 20 times and no one picks up. I have bought several items however getting information from them is impossible. I still need more items for my system but will not be using Renogy. Worst customer service by far I have found4
DO NOT ORDER FROM RENOGY!!! Take your money to a more reputable business. Learn from our mistakes. We placed an order for an inverter and battery on the 4th Feb 2021. The checkout process was smooth and relatively easy. We paid our bill and was quoted 6 to 11 days for shipping. Then the problems started. First of all they don't deliver to PO boxes apparently. This is a problem living in the countryside as we are not on a mail route. After being told to "get a new address" we figured something out with the post office and all... read more
Literally the worst customer service and technical support I have ever experienced from a company. After consulting with their techs, I invested more than $2500 with them, only to find out later that the tech was wrong and the components would not work together. So, purchased another setup, only to have yet ANOTHER tech tells me THAT setup would not work. I've waited for an hour on hold only to have the phone system hang up on me at 3PM when they close for the day. I've had additional parts that I ordered site unsent for 2 w... read more
I filed a warranty and complaint about solar collector visible white lines 30 plus with pictures. The verified complaint is absent from the complaint process which they claim they get back to you on mechanical failure in a one-year limited warranty. The business failed consumers as the pannel are ultra-thin and fail. Canadian may have a tougher product with thicker starboard sun-resistant backing. I hope not to buy from his company in the future as china can cause some real problems in it early stages of ins=dustrial design ... read more
I purchased eflex 30 portable solar panel from this renogy company. Well I expected to get brand new and working condition. But they sent me defected and broken product. I tried to communicate through email to them. But they are not taking care of customers. And all i want is to return the product. They are not giving any ticket number to return. I'm really frustrated to their wrong behaviour. Thanks.. and happy new year, If they response..
I bought an inverter from them that was faulty. Customer service wouldn’t get back to me by email or phone trying to troubleshoot it, and after two weeks of trying to fix the issue when I was finally able to send it back, I had to wait three weeks of me trying to email and call numerous times to check on the status. I constantly had calls drop after waiting half an hour on hold, I was finally able to learn that the inverter was deemed faulty. I should not have to be the one reaching out to figure out what is going on, and I ... read more
Business response:
Hi *****, Thank you for sharing your feedback and we completely understand your frustration. Provided that we are in a global pandemic our company tried to attend with all of our customer concerns. We will ensure to share the feedback with all of our departments to provide a realistic turnaround time to resolve everyone's concerns. We truly apologized for the delay. Upon checking your ticket, the replacement for the defective inverter was released and has a FedEx tracking#: 78*********6. We will continue to monitor this case... read more
Frequently asked questions about Renogy
How is Renogy rated?
Renogy has a 3.9 star rating with 1,194 reviews.
When is Renogy open?
Renogy is closed now. It will open on Monday at 8:00 a.m.
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