This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Renogy
- Solar Installation
- Ontario, CA
About this business
Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer needs.
Location details
5050 S Archibald Ave, Ontario, CA, 91762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are experiencing nothing but frustration after trying without success to get a response from Renogy to our request for customer support after purchasing a defective inverter-charger from them. To date we have tried their customer support phone line (always a recorded message saying the person we are trying to reach is not taking calls), their customer support online form (two messages sent with zero response), and three emails. We are at a loss as to what to do next and are deeply disappointed in this company and only wis... read more
Business response:
Hello *****, We apologize for the lack of support. We are happy to troubleshoot the unit and assist with a warranty replacement if necessary. We will also be forwarding this information to our Renogy Canada team to ensure they are aware of this situation. Again, our sincerest apologies for the lack of support, thank you.
Customer service is not good at all ,I was interested in some of there panels and inverter ,tried emails a few times and got nothing back.I found another dealer and much cheaper and same quality .
Business response:
We do sincerely apologize for the multiple delays encountered with our phone system and ticketing system. We are working on expanding our team and ensuring we are able to respond to all customer questions and concerns in a timely manner.
Issues for months (7 to be exact), a month to respond to emails, hours to pick up the customer service line only to be dropped moments later. I’m not sure, are they going out of business or what? Their products and installation diagrams are amazing, if they would just answer the phone they would have a rockstar company.
Business response:
Hello, We do apologize for the multiple delays in getting ahold of our support team. Please now that we are doing everything we can to fix our internal issues and streamline our process. Also, we are still open to assisting you with getting replacement batteries, we just need the test report as requested on ticket# 16***8. Again, we do apologize for the lack of support and we thank you for your patience, have a great day.
If I could give zero stars I would!!! Renogy, you guys really have me at my wits end. I’ve spent so much money. 2500 dollars. And you can’t even pick up the phone?!?!?! What kinda company puts people on hold for 1.5 hours just to get to the operator????? I can’t believe I was dumb enough to think buying this stuff from you guys was a good idea. Stop spending money on R&D. You need to focus on keeping the customers you already have. I don’t care if COVID is going on. You have no excuse. Your employees work from home, so they ... read more
Business response:
Hello ******, We do apologize for the lack of support. We are happy to assist where we can, we did try to reach out to you via our ticketing system, ticket ******. Please let me know how we can assist, thank you, and have a wonderful day.
customer service is TERRIBLE!! I bought a product from their website and it said the LCD that was a common add on.. so I bought it. Then they say it's not compatible. Now I have to pay for return and a 10% restock fee.. WHAT?? it costs more to return than it did to purchase. Cant get through ... no email returns.. and they don't honor the 5% discount when you sign up for their crappy news letter. PREPARE FOR THE SOCIAL MEDIA WAR RENOGY. #dishonest #renogy #renogysolar #stayaway
Business response:
Hello *******, We do apologize for the overall negative experience, we are working on changing our policies and adding to our staff to promote a positive customer experience. We will learn from our shortcomings and continue to do better, have a wonderful day, and thank you for your feedback.
I returned my product weeks ago and have not gotten my refund back. I was told it was returned successfully and to wait for a credit but now my calls won’t go through and my emails go unanswered.
I ordered the 400w kit with 40a mppt charge controller on walmart.com. Walmart says it is sold and shipped by Wal-Mart but it apparently ships from the renogy headquarters located in Ontario Canada? I really don't know. Anyway, I waited well over a week for my solar panels to arrive on the estimated delivery date. The kit never came. The walmart rep I spoke to two days ago was under the impression that they lost it in the mix due to the high volume right now because it never moved from the shipper in Ontario. Understandable ... read more
Nonexistent customer service - I had to have my credit card bank reverse the Renogy charge for my missing solar panel order that NEVER arrived and Renogy had no ability to track the missing shipment. And I live less than 60 miles away from Renogy's headquarters!
Purchase a Renogy solar kit from Walmart, this made it convenient for me to pick up on the way out to off grid location. Had wife pick up part on the way, she returned with 1 package, Didn’t install until 3 weeks later and found out Walmart had only one package. Call Walmart and advise me to call Renogy. Called Renogy and said yes your rest of 4 package are still at factory, they didn't acknowledge or get in contact with me until I called them. I told i will pick up at factory in Ontario Ca location. Installed went good. Eas... read more
Frequently asked questions about Renogy
How is Renogy rated?
Renogy has a 3.5 star rating with 859 reviews.
When is Renogy open?
Renogy is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com