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Renogy
- Solar Installation
- Ontario, CA
About this business
Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer needs.
Location details
5050 S Archibald Ave, Ontario, CA, 91762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Charged my credit card. Didn't send the product. This is fraud! How do they get an A+ rating at BBB?
Business response:
Hi ******, We sent a follow-up email to our Canada Team to check the status of your order and request for cancellation to refund your money on this order. We apologized for this delay and we will provide an update as soon as we receive the confirmation from our Canada Support.
I ordered a DC to DC charger and 1 hour after I ordered it I wanted to cancel the order. I called their "Contact Us" number **** *** ***** and the recording said they had high call volume and they are transferring to an operator. I called 4 times and each time when they transferred to the operator the call was disconnected. Also 1 hour after I put this order in I received an email from "Renogy" with a hidden email address of Renogy ....candymail.ch>. Are they now using mail in China? I just want my order cancelled.
Business response:
Hi ****, Upon checking your order was successfully canceled last November 27, 2020, and a refund was processed for a total amount of $142.34.
Ordered a flexible solar panel from their Ebay store early August, was told they were not in stock and accepted a substitute. Renogy provided tracking that showed the shipping ticket had been created but no evidence of shipping. It's been 3 months of email exchanges with their customer service rep making failed promises to ship my product with no tracking provided. Based on other recent comments on Ebay (and other comments on this page), they have a history of empty promises and disingenuous apologies. Next step will be to r... read more
Business response:
Thank you for sending this review. I tried to call you and leave a voicemail. Upon checking, we see here that the item on this order is already waiting to be picked up by the courier. We do apologize for the inconvenience this has caused, as we are pushing everything in our capacity, however, we are bound by the limitations brought by our delivery partners, due to the ongoing pandemic. The latest FedEx tracking#: 399********* - Estimated delivery date: Saturday 11/21/2020 by end of day or we can proceed in processing your re... read more
I had an issue with a Renogy Charge Controller since the day I got it. I spent hours calling in, only to be left on hold and disconnected whenever they tried to transfer me. I spent MONTHS (4 months!) exchanging emails with their support team. I responded to their emails promptly, with details and screenshots of the issue. They took 1-2 weeks to respond to me, every single time. Then, after not hearing from them for two weeks, they respond with something like, "I will have to look into that for you." Wow. Great support, than... read more
Business response:
Hello, Thank you for your feedback. I have taken note of the ticket number submitted under your account and have assigned it to one of our tenured supervisors. We will try and reach out to you at the soonest possible time, given the circumstances we are all in, as we work remotely due to the pandemic. We appreciate your patience. PJ
The inverter/chargers they sell are sophisticated and versatile, but my unit failed after only 2 months (on my RV) without actually going on any trips. They give a 1-800 number for service and return inquiries, but the number is always busy. Always. Very poor customer service!
Business response:
Hello, We do apologize for the frustration you have experienced with our inverter/charger. We would like to be able to understand your concern better. We also appreciate your patience in trying to call our customer service hotline. We are trying to attend to as much of our calls as we possibly can, given the situation we are all in because of this pandemic, which allowed us to all work remotely. We would like to ask you to try and call us back. We notice that our call volume tends to drop and we are able to assist more custo... read more
I just spent almost 50 minutes on hold before someone answered. I told her I wanted to purchase a system, and she insisted on gathering all my info about appliances even though I already knew what I needed. I was then transferred to someone else, who told me I needed 2700W of solar panels for my system. That is NOT true - there are people using the same appliances as mine and only using 100-300W of panels. He was unable to efficiently explain anything to me. I then asked him if I could purchase a kit for one 200W panel. He s... read more
Business response:
Hello, The customer provided a list of items that she will be using with a solar power grid that she wishes to purchase. Upon inputting all her devices, as well as the runtime she will have with each device, it was determined that she will need a minimum of 2700w for her system. While we do recognize her lengthy hold/wait time, which we have been experiencing as we have been short-staffed and everyone is working remotely since the pandemic hit, we still had one of the Sales Agents reach out to her as soon as one was availabl... read more
Worst company ever. They take their consumers monies then don’t send them complete kits to which they ordered. They would NOT send me anything that wasn’t in the kit until I sent them photos of the missing items (told me this multiple times) how the heck can I send photos of missing items. Then they stated that they needed photos of the items I received. They said it was in their policy. When I asked them for a pdf of their policy they stated they did not actually have a policy written up it is just what they say at the mome... read more
Placed an order on line at 9:47 AM. Realized it was the wrong item called customer service after 1 hour and 3 minutes on hold the call was cut off. I emailed the customer return department 1 hour and 12 minutes after I placed the order. The status clearly showed : AWAITING FULFILLMENT. NO REPLY 59 hours and 18 minutes later the status changes to SHIPPED. Just 7 minutes after that I get an email from customer service stating: " Thanks for writing in. I went ahead and requested an update from our warehouse if this was already ... read more
Business response:
Thank you for this feedback and it is definitely a valid one. We have been working round the clock to attend to all orders and we are pushing hard to ship out all orders at the soonest possible time. Though we have been facing challenges with our courier partners since the pandemic hit (Fedex, USPS, UPS), we are still making sure that everything is updated properly. We do appreciate this review, as it helps us improve our processes further, as we strive to provide customers the service that they require. We do sincerely apol... read more
I ordered a Lithium Battery and the only thing I know from Renogy is that they charge the battery amount on my account. I have no news of the order. This looks like a scam. Problem ticket opened a week and a half ago has gone unresolved and without any information as promised. I contacted the Canadian customer support twice without any answer. I contacted the US customer support and they told me that they pushed my request to the CA customer Support. Still no answer. I really don't have a good feeling with Renogy and I shoul... read more
Frequently asked questions about Renogy
How is Renogy rated?
Renogy has a 3.5 star rating with 859 reviews.
When is Renogy open?
Renogy is closed now. It will open tomorrow at 8:00 a.m.
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