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Renogy
- Solar Installation
- Ontario, CA
About this business
Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer needs.
Location details
5050 S Archibald Ave, Ontario, CA, 91762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don't buy a PHOENIX 200 Power Station!! It quit just over the one year warranty and they are no help. It was hardly used but I did keep it charged up. Email Support drops the ball no phone support. No offer the repair or do anything, basically "F" me. Company's like Jackery have a better warranty and take care of there customers. No more Renogy products for me!
I'm on the third time trying to get these batteries and still don't have them. The first time, I received an order confirmation, but they didn't even try to charge my credit card. I contacted customer service, they said their system made an error and cancelled my order. The second time, they only delivered two of the four batteries I ordered. I was charged for four batteries. The third time, they assured me I would receive my batteries by the end of the week. After four days, they finally gave me a tracking number and I foun... read more
Business response:
Hi *******, We apologize for all of the delays and inconvenience that we have caused you. As agreed, we have processed a replacement battery for you as this would be the best course of action and the fastest way to get the missing batteries delivered. A representative has reached out to you and will take ownership of the case. He will be contacting you via email or phone call to provide you with the latest updates.
Just terrible business... their warehouse are empty even when they indicate hundreds in stock. Buy your batteries somewhere else in my case I wait few more days and I'll fill a refund complaint through PayPal.
Renogy Canada: My battery stops charging and it's under the warranty still. I send in a ticket and all the information they ask for. When we get to the point of actually replacing the battery or giving me some credit for it's age they block my email instead. Case Number: ******** Wonderful way to do business why would anyone consider using this type of business
Business response:
Hi ***, We truly apologize for the inconvenience that this has caused you. One of the specialists from Renogy Canada team will reach out to you regarding the warranty procedure of your batteries.
Bought a 700w inverter rated to 1400w surge capacity and it can’t handle a 700w mini kettle. Renogy is refusing to allow a return and won’t even allow me to pay the difference to upgrade it.
Business response:
Hi *****, We truly apologise for the inconvenience that we have caused you. Please be advised that we will honour the upgrade and someone from Renogy Canada team will send an email and provide you instructions.
A run around nobody answers the phones e mails is I don't under stand no help no help never buy from renogy tell all to avoid them no help why
May have good products but customer support is the worst. I have waited over two weeks for help. Received several emails indicating that they would call next day. Spend the extra money and go with a cap pant that will support the customer.
Business response:
Thank you for bringing this up to our attention. Upon checking, someone from our Canada Team was able to reach out and provided the information and complete the issue. We are currently working on our Canada Support team to ensure we will be able to attend to all the concerns in a timely manner.
Here's my costumer experience with renogy... they completely ruined my most recent vacation (instead of enjoying ourselves we're having to troubleshoot, repair, and figure out how to find replacements on the road) and have cost us thousands of dollars to replace stuff because your crap failed. Most recent example: Our DC to DC charger failed and rather than shut down like it's supposed to do it surged, completely frying our: 1) refrigerator 2) inverter 3) ceiling fan Screw you for literally costing us 3k due to your faulty c... read more
Business response:
Appreciate you bringing this up to our attention and our utmost apologies for any inconvenience. I tried searching your name and email address in our file so we can touch-based to further assist you in this matter. We will try our best to provide better service that will suit everyone's needs.
Their lithium batteries are decent. The problem with Renogy is that they are impossible to deal with. I had to call several times to get someone to respond. I sent a contact form to them and it returned to me with a case number just to inquire about shipping times for 2 batteries I purchased. This is a classic case of a company that could really grow if they made the decision to provide customer support...even in the sales department.
Frequently asked questions about Renogy
How is Renogy rated?
Renogy has a 3.5 star rating with 845 reviews.
When is Renogy open?
Renogy is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
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