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Renogy
- Solar Installation
- Ontario, CA
About this business
Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. We also size custom systems to meet consumer needs.
Location details
5050 S Archibald Ave, Ontario, CA, 91762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spent $600 on a 400-Watt Solar Suitcase. Portable Solar Panels. I am pretty knowledgeable about general solar technology and have multiple other solar panels and products. I unpacked these panels and was very impressed with the build quality. At this point I was very pleased. Problem was when I hooked up the panels to my solar generator, there was zero output of wattage or amperage. I put a meter on the panel and I was getting voltage but *************** and zero amps. I tried multiple LifePO battery setups and solar gener... read more
My solar panels are 9 years old with a 10 year warranty, purchased by a previous owner of this house. Last year they started giving me problems, and the last 3 months of the year they generated no power at all. I had the system re-wired hoping that would help but no joy. I had the company that did all the re-wiring take photos for Renogy as part of the warranty process, and they denied each photo as "not meeting standards", even though I gave their instruction document to the contractor. So they sent another team out and did... read more
Beware.... all their lithium batteries are cheap... the *** inside don't last... they will mostly fail after ***** months.This company are crooks... they put an msrp price really high, and give you a fake discount on everything... so when the product fail, they have a warranty base prorated by month and the price without the discount... so at the end the charge fees way to high to replace their faulty product... in my case I paid 22 months ago $2807 for 3 batteries... and all 3 fails... Renogy ask me to pay $1820 fees to rep... read more
Poorly made products with even poorly educated customer service reps. ** experience with ********************** has not been great and will not continue.
Renogy met their promise for the warranty. Although it took quite a few messages, through their website, they decided that they should ship me two new batteries, worth nearly $400.You might feel giving up when they give you a list of what they want to see to prove that you own the batteries and that they are truly not working, but don't give up. After sending them six pages of documentation, including photos of a Snap On laser battery tester showing that the batteries were not good (from a licenced battery company in our sta... read more
Terrible company. Product didnt work. Took FOREVER to get through and start a return. And its still not done.
Scammers. My first order was bait and switch. I called in and everything to confirm my kit prior to ordering. What I ordered and what I got are completely different. **************** is rude and of absolutely no help. Since they tried to hustle me, I want to return everything. But they want to chrage me a restocking fee and shipping. I have a screenshot of my listing and what the "package includes". When in fact, it contains only a few pieces of the alleged kit. No supervisors are available. **************** doesn't have any... read more
I ordered an open box solar suitcase. When it arrived the latch would not work 23 message exchanges and I still do not have a replacement and they say they do not have inventory. Very poor customer service.
Renogy is a dishonest company. They had a black friday sale, and reneged on the orders placed. They lied to me and ***** and even closed down a store front in **** to avoid shipping orders. I would avoid them and buy elsewhere.
Frequently asked questions about Renogy
How is Renogy rated?
Renogy has a 3.5 star rating with 845 reviews.
When is Renogy open?
Renogy is closed now. It will open on Monday at 8:00 a.m.
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