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Petfirst Healthcare
- Pet Services
- Jeffersonville, IN
About this business
About PetFirst Pet Insurance After our founder, Brent, had to put his dog Midnight down in 2003, he knew he wanted to find a way to help pet parents take financial considerations out of the conversations about veterinary care. Together with his friend and colleague Lansdon, he started PetFirst the next year in Jeffersonville, Indiana. When we started in 2004 with just two employees, we had no idea what we'd grow into. Today, PetFirst is the fastest-growing pet health insurance company in North America, and we've helped thous... read more
Location details
1 Quartermaster Ct, Jeffersonville, IN, 47130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
HORRIBLE EXPERIENCE After 12 years with what used to be Per First I found myself at a MetLife hands. This is insurance scam. Pet first used to cover my dogs. MetLife is declining every claim under excuses for “ medical records needed”. We just lost dog since I wasn’t confident in insurance. I used to recommend Pet First to my clients in past but I would highly recommend to stay away from MetLife.
Business response:
Hello, Aleksandr. We are deeply sorry for your loss and our thoughts are with you during this difficult time. We understand your frustrations and see that a team member has reached out to you at this time. Please reach out to our team at your convenience as we are happy to speak with you further. Thank you.
RecommendedThe coverage is fine and fair, but their customer service agent Robin needs to learn some social skills, and maybe get a new phone so that clients can actually hear her.
Business response:
Hello, Megan. Thank you for taking the time to leave a review of your experience with PetFirst. We are sorry to hear of your frustrations regarding your experience with our team. We understand your frustrations and would be happy to speak with you further regarding your experience. Please email us directly with your name, phone number, and email that is listed on your account at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
I absolutely wouldn’t send my worst enemy to this company. I only had a free 30 day trial and it was a mess from the beginning. They lied about what was covered and when I asked specifically if I could take my dog in only to find out later the claim had been denied because of a 14 day waiting period that I was never made aware of. I’d never have started it had I known I wouldn’t be able to do anything till half way through my trial. They kept saying things were never sent that I did send and they were dragging out the proces... read more
Business response:
Hello, Jessi. We are sorry to hear of your frustrations regarding your experience with PetFirst. We understand your frustrations and would be happy to speak with you further regarding your experience and claim. Please email us directly with your name, phone number, and email that is listed on the account at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
Excellent service/coverage. Having PetFirst Insurance made it easier to make decisions about my pets health.
Business response:
Hello, Cristeen! Thank you for taking the time to leave a review of your experience with PetFirst. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
Deberia ser mas honesta con las personas esta entidad hace un cobro de poliza y al momento de reclamar el reembolso no responden
Business response:
Hello, Maria. We are sorry to hear of your frustrations regarding your experience with PetFirst. We understand your frustrations and would be happy to speak with you further regarding your experience. Please email us directly with your name, phone number, and email that is listed on the account at pet_feedback@metlife.com and a team member will reach out to you directly. Thank you.
I have been a customer since 2012. Every time my dogs needed surgery, PetFirst made the claim process fast, easy and stress free. Reimbursement is quick and I couldn’t be happier with this company. If you love your pets and want to make sure you give them the best care without having to worry about costly procedures, diagnosis or surgery, I would highly recommend investing in an insurance policy for peace of mind for you and your pet.
PetFirst was great when I first signed up 4 years ago, but things have gone steadily downhill with the new ownership. I am routinely waiting months instead of weeks for reimbursement, and now have been informed that my monthly premium is going from $97 to $200! Absolutely outrageous- stay far away from this company!
Business response:
Hello, Jessica. We are sorry to hear of your frustrations regarding your experience with PetFirst. We understand your frustrations and would be happy to speak with you further regarding your experience. A team member will be reaching out to you directly to discuss this with you further.
Customer service is terrible. Canceled my policy, and they still took out the money. Then they tried to blame me for not doing what I was suppose to do. I filled out everything I needed to and still got charged and now I have to wait two days to talk to a supervisor!? Unprofessional.
Business response:
Hello, Heather. We are sorry to hear of your frustrations regarding your experience with PetFirst. We understand your frustrations and would be happy to speak with you further regarding your experience and policy. A team member will be reaching out to you today to discuss this with you directly.
I will givr 0(-) star for their service. Petfirst don't care you and your pet. They care monthly payment only. Don't choose!
Frequently asked questions about Petfirst Healthcare
How is Petfirst Healthcare rated?
Petfirst Healthcare has a 2.9 star rating with 212 reviews.
When is Petfirst Healthcare open?
Petfirst Healthcare is open now. It will close at 9:00 p.m.
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