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Petfirst Healthcare
- Pet Services
- Jeffersonville, IN
About this business
About PetFirst Pet Insurance After our founder, Brent, had to put his dog Midnight down in 2003, he knew he wanted to find a way to help pet parents take financial considerations out of the conversations about veterinary care. Together with his friend and colleague Lansdon, he started PetFirst the next year in Jeffersonville, Indiana. When we started in 2004 with just two employees, we had no idea what we'd grow into. Today, PetFirst is the fastest-growing pet health insurance company in North America, and we've helped thous... read more
Location details
1 Quartermaster Ct, Jeffersonville, IN, 47130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They could actually cover what they say they will when signing up for the policy. This is a scan out for money and not wanting to actually help pets.
Business response:
Hello, Elijah. We are sorry to hear of your frustrations regarding your experience with PetFirst. We understand your frustrations and would be happy to speak with you further regarding your experience. A team member will be reaching out to you directly to speak with you further. Thank you.
RecommendedA couple of weeks ago my dog Noltie took of after a couple Coyotes. They got into it. Noltie killed one and ended up with a couple bite puncture wounds. Took him to the vet . He got some Antibiotics and is doing fine. The next day I submitted my claim and today I was notified it had been processed. I was very impressed with how fast the process was . I would highly recommend Pet First Insurance . Shelley Herron and Noltie !
Business response:
Hello, Shelley and Noltie. We are wishing Noltie a speedy recovery and are happy to hear that he is feeling well! Thank you for taking the time to leave a review of your experience with PetFirst, Shelley. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I have been requesting a check for the same claim #PFH1055968-01 that was approved five months ago. I haven’t received a single check from Petfirst, and the customer service simply reissues the check and asks me to wait for additional three weeks. I don’t blame the employees in the customer service since they are simply following the protocols, but their lack of ability to fix my honest request is a big disappointment. I have been paying $55 every month for my pets and realized I will not receive anything from them. I regret... read more
Business response:
Hello, SungHo. We are sorry to hear of your frustrations regarding your experience with PetFirst. We would be happy to speak with you further regarding your experience and check. A team member will be reaching out to speak with you directly. Thank you.
Any current customers looking to initiate a class action law suit? This company does not pay out their claims
Business response:
Hello, MJ. We are sorry to hear of your frustrations regarding your experience with PetFirst. We would be happy to speak with you further regarding your experience and claims. A team member will be reaching out to speak with you directly. Thank you.
they gladly take your money for years when the dog is healthy....but as soon as your dog turns 10 (and you might really need the ins) SLAM. Huge increase nobody can afford! lesson learned.
Business response:
Hello, Maddie. We are sorry to hear of your frustrations regarding your experience with PetFirst. We understand your frustrations and would be happy to speak with you further regarding your experience. A team member will be reaching out to you directly to discuss this with you further.
Have had kitty insurance for years now with pet first. It is like any insurance. You pay your premiums and then it is there when you need it. They have many different levels of insurance that can fit any budget. Claim submission is easy on the computer. The people that work there are very kind and patient. I would highly recommend pet first.
Business response:
Hello, Maggie! Thank you for taking the time to leave a review of your experience with PetFirst. We appreciate your feedback and are sure other policyholders and those considering pet insurance will find it helpful.
I called in today to see why there was no payroll deduction for my policy. And when I checked the account it showed it was terminated. When I called the agent I spoke with said she didn't see any notes on the account and count not tell why it was canceled. She said she would need to pass it along to a supervisor and then call me back. Two minutes after getting off the phone with her I received an email stating that I need to update my payment information for the account and it needed to be done 24 hrs BEFORE OCT 16TH, and th... read more
Always up to assist when I need them.
Takes more than a month to get reimbursed, even when you have all necessary documentation in, even though their website claims "up to 15 business days for processing and delivery." :( Two times the check was not enclosed in the "check enclosed" envelope. Everyone I talked to was nice, but this is very disappointing. It's very expensive insurance and having to wait so long for reimbursement seriously diminishes the value.
Frequently asked questions about Petfirst Healthcare
How is Petfirst Healthcare rated?
Petfirst Healthcare has a 2.9 star rating with 212 reviews.
When is Petfirst Healthcare open?
Petfirst Healthcare is closed now. It will open tomorrow at 8:00 a.m.
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