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Petfirst Healthcare
- Pet Services
- Jeffersonville, IN
About this business
About PetFirst Pet Insurance After our founder, Brent, had to put his dog Midnight down in 2003, he knew he wanted to find a way to help pet parents take financial considerations out of the conversations about veterinary care. Together with his friend and colleague Lansdon, he started PetFirst the next year in Jeffersonville, Indiana. When we started in 2004 with just two employees, we had no idea what we'd grow into. Today, PetFirst is the fastest-growing pet health insurance company in North America, and we've helped thous... read more
Location details
1 Quartermaster Ct, Jeffersonville, IN, 47130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My sister's dog needs knee surgery that they're refusing to cover because they say it's a pre-existing condition. My sister has the proof from two different vets and the shelter that she adopted her dog from that this is not a pre-existing condition, this happened while she was at the beach playing with another dog. My sister has also requested to have her insurance cancelled which PetFirst Pet Insurance has not done, and they continue to debit her account.
RecommendedQuickness, Ease, Price and Great Customer Service!
Business response:
Thank you for the recommendation Michelle!
Truly amazing company that was there for us when we really needed help.
Business response:
Hi Angelica, Thank you for taking the time to share your comment, we are always so glad to hear that we were able to help. We will continue to be there for you when you need us! -your PetFirst team
We've worked with PetFirst for nearly two years. They've been timely & responsive with our claims. :-)
Business response:
Thank you for taking the time to share your review with us, Michael. We appreciate you and are grateful you have chosen us for your pet's care. We hope to continue having you as our customer for many years to come!
I have had PetFirst insurance for 7 years. My policy recently renewed and without notifying me my policy cost doubled. When I reached out to costumer service they told me they no longer offer my policy and the new cost for the cheapest is double my original policy. What a disappointment that I spent all of that money for my fur baby to have insurance and now as she’s getting older and will probably need it the most, she doesn’t have it.
Business response:
Hi Jessica, We are sorry to hear about your most recent experience. Please give us a call at (866) 937-7387 so that we can help understand why you might not have received your renewal notification in advance, as well as work with you to identify another policy. As our pets become older, the cost of policies do increase but we can help to find a plan that works within in your budget and make sure your pet is covered into the future.
PetFirst has insured my dogs and now cats for years. With specific guidelines for reimbursement, and great customer service, we received payment for our Lucy's pet ER claim. It's a comfort knowing we have affordable insurance for those unpredictable and sometimes heartbreaking moments for our four legged family. Only wished Petfirst had insurance for horses too.
Business response:
Thank you for taking the time to share your review Deana. We are grateful that you have entrusted us with Lucy's insurance, and appreciate your loyalty as a customer for all of these years!
I have had this insurance on my dog over 11 years--I have filed very few claims, yet now that she's older & been sick this spring & summer, they won't link the 3 vet bills together as the same "incident," therefore the reimbursement check is significantly lower than it should be. I feel very hurt & betrayed that in my time of sadness/need/needing help, they turn their back on me.
Business response:
Hi Diane, Our team will be following up with you by phone today. Thank you for reaching out!
This is my first experience with Pet Health Insurance. My husband would never think we needed it. Our chihuahua is only 17 mos. old. Yesterday he had a very expensive knee surgery. We had been dealing with this problem for about a month, two visits to your reg. vet were paid quickly and covered all but our detuctible. Knowing we had insurance helped us to make the decision to go ahead and have the surgery our dog needed. I am very pleased with our experience with Petfirst, now I can't imagine not having their insurance.
Business response:
We are so pleased to hear that we were able to help with the knee surgery! We wish him a very speedy recovery and we'll always be here in case anything else should ever happen.
They were really great until my most recent claim. I have had to resubmit it several times and now they're only covering a part of it. I'm currently trying to get someone in the online chat to talk to me and it just keeps spinning saying "two minutes wait" when I've been on there 10 minutes.
Frequently asked questions about Petfirst Healthcare
How is Petfirst Healthcare rated?
Petfirst Healthcare has a 2.9 star rating with 212 reviews.
When is Petfirst Healthcare open?
Petfirst Healthcare is open now. It will close at 9:00 p.m.
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