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Petfirst Healthcare
- Pet Services
- Jeffersonville, IN
About this business
About PetFirst Pet Insurance After our founder, Brent, had to put his dog Midnight down in 2003, he knew he wanted to find a way to help pet parents take financial considerations out of the conversations about veterinary care. Together with his friend and colleague Lansdon, he started PetFirst the next year in Jeffersonville, Indiana. When we started in 2004 with just two employees, we had no idea what we'd grow into. Today, PetFirst is the fastest-growing pet health insurance company in North America, and we've helped thous... read more
Location details
1 Quartermaster Ct, Jeffersonville, IN, 47130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedThis has been a life saver!!! Easy to submit claims and always get something reimbursed!
Business response:
Thank you for your review Michelle, we are happy to hear that we could be there for you!
I had my first experience with my dog hurting herself and the xrays and bloodwork was a pretty hefty price. This was the first claim I filed with PetFirst and minus the deductable the claim was paid and within a week the check was in the mail.
Business response:
Thank you for sharing your review Jacque, we hope your pup is feeling better!
Would not recommend. I believe that there is a miscommunication between conversations with customer service representatives. I spoke to someone named Lori was very nice, however I still have have continued to receive misinformation, no understanding about my pets coverage and asked for the THIRD TIME for my husband to add me on the account. So easy when he added me and I updated our policy, but so hard when you want to CANCEL. BEWARE!!!!
WORST Pet Insurance on the planet. I wouldn't waste my time or $$$ with this company.
I have filed two claims with PetFirst, and they processed them very quickly. They also paid for expenses for which I did not expect to be reimbursed. For my needs, PetFirst is the best value for my dogs. The premiums and deductibles are lower than most companies, and for the price the coverage is better.
Business response:
Thank you for taking the time to share your feedback Mike, we are grateful you've entrusted us to provide coverage for your furry family members!
Helpful staff (Erin) & able to use anywhere!
I have had PetFirst Pet Insurance for both of my dogs for a number of years. They have always been prompt, efficient and pleasant - and helpful when there was something that needed to be resolved. They're great!
Once the $250 deductible is met, PetFirst covers 90% of Buddy's medical bills. Having gotten Buddy from the Humane Society, I did not know his previous medical issues. The Humane Society gave me 30 days free coverage after his adoption. Then I purchased PetFirst Medical Insurance for him when he came home, he was having coughing and wheezing. He was treated by the vet and the cough still persisted. It was suggested he see an internist. I never heard of one for a dog. But he did and was scoped and his lungs were treated and t... read more
Frequently asked questions about Petfirst Healthcare
How is Petfirst Healthcare rated?
Petfirst Healthcare has a 2.9 star rating with 212 reviews.
When is Petfirst Healthcare open?
Petfirst Healthcare is closed now. It will open tomorrow at 10:00 a.m.
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