O'Reilly Auto Parts

Timothy S 

on BBB

3 years ago

O'Reilly Auto Parts, located in *********, **. Young man name ******** is very uneducated on customer service. He basically asked me to come back later because he's busy or go to ********, crossed the street. Day later I went back to exchange the alternator because it wasnt working properly, he refused to give me my full refund because I opened the box. The most craziest thing I've ever heard. Thanks to him, I decided not go to this clowns anymore. 

Wendell L 

on BBB

3 years ago

I went to a Oreilly's auto parts store to get a headlamp bulb for my vehicle. While looking, an employee wanted to help me. He pulled a double pack off the shelf and said this would be a better deal. I said OK, I would take it. When he rang it up and tried to charge me double. I said that was not the price on the shelf that he got it from. The manager said he would not sell it to me for that. So, I walked out, discussed. I contacted their customer service/satisfaction phone line, who would do nothing and said it was up to th... read more

George R. 

on BBB

3 years ago

The Washington pa oreiilys store has a manager that disrespects customer by screaming at them and telling them there loitering when clearly the customer is in the ******** times a day and spends thousands of dollars and when u call corporate the take it as a joke and try to blame the customer for what their manager does instead of addressing the situation and finding out why the manager can keep verbally assaulting customers. 

JP 

on BBB

3 years ago

I needed a new battery for my wifes Lexus and arrived at O'Reilly Auto Parts, store #****, ********************************************************************* on 1/15/2022 at approx. 1:45. I walked in and there were no other customers in the store. There were three employees sitting at the counters looking at computer monitors or some other screens. I said hello and asked everyone how they were doing. Then I asked if they changed batteries for autos. They said what kind of car do you have? I said a **** Lexus RX300. Two of... read more

Jason S 

on BBB

3 years ago

Called store in Westminster, CO for some brake pads. Guy I talked to lied to me, trying to trick me into buying $200 rotors I don't need.<br /> <br /> <br /> 

Bruce C 

on BBB

3 years ago

I went to the Cedar Springs location for a set of wiper blades, after about 15 minutes someone asked if i needed help. As i was paying for them i asked if they install them as well, that person tried to **** it off on the others that were just standing around, finally someone was told to do it, after he was shaking his head and muttering under his breath i knew this was not going well. I have a *********** told he he may need something to stand on, again more head shaking. He walk out the front door and more head shaking and... read more

Jr Cuellar 

on BBB

3 years ago

Dont go to the Fairmont ********* one!!!!! I went to OReillys to buy a water pump for a **** dodge ram **** with the 5.7 L hemi and they gave me the wrong water pump. They gave me a water pump that goes to a 5.9 L and right before I took it apart I called again to talk to the manager of OReillys in Fairmont and he verified that it was the right water pump to a 5.7 so when I took it off it was the wrong water pump so I had no way of getting over there and I called back and they told me that they had to call somebody else to s... read more

Mary L 

on BBB

3 years ago

To whom this may concern:It gives me no pleasure in lodging a complaint to the Better Business Bureau of ***********, but this time I feel it is extremely necessary. Yesterday, October 21 , *************************************************************************** death to a love one. One of my brothers was in town taking another brother to an Optometrist. My youngest brother is a paraplegic and has been confined to a wheelchair 'for many years. While in route their van stopped. This was due to a complete loss of power. The... read more

Kelli C 

on BBB

3 years ago

I purchased a battery from O'Reilly's about a year ago. This battery has already gone out. This tells me they sold me bad product. Who buys a battery every year? Nobody. That's who. When I first entered the store in ***************, ** on *************, they were pretending they wouldn't be able to look up my purchase because I couldn't remember my number at the time of the last purchase. Well, when I got on the phone and started making phone calls to find my old phone number I was calling friends and family for help. Well, ... read more