O'Reilly Auto Parts

Dillin D 

on BBB

2 years ago

I bought a thermostat for my truck and it was bad. I live 30 mins away and lost 4 gallons of coolant. They emailed me for a review of the product, I left a professional review and they denied it saying it didnt meet their guidelines. I think that is ***** and trying to hide the honest reviews about a product. 

brian w 

on BBB

2 years ago

I purchased a Optima yellow top car battery spent over $260 for the battery. The battery has a three year warranty. The first year I had the battery the battery would not hold a charge. They replaced the battery within the same time frame the battery failed to charge again the next battery has now failed. I took the battery back and one of the employees said it was under warranty but they didn’t have the tools to change the battery. I went down the street to my shop grabbed the tools to replace the battery. I unplugged the b... read more

Joe Z 

on BBB

2 years ago

I was in O’Reillys on ridge Avenue on May 4, 2023. It was after 530 p.m. I walked into my motor oil and to look around. I heard an African-American, using the N-word, and saying how he was going to beat someone up that works with him and also he was very unprofessional. His language is very offensive, and quite honest, I’m go there in the daytime a heavyset white man that is really helpful and I would tell anyone that if they had to buy anything car related after 4 pm I would use ******** 

Wes B 

on BBB

2 years ago

Had a battery that had stopped charging. Took to one location, the guy said did not have those batteries in O’Reilly’s. Did not look up my name. Went back home and found a receipt. It said O’Reilly’s. Rather than take the battery back to that location, when to a different location. The young lady there(********), did check my name and date of purchase. Confirmed did buy battery at O’Reilly’s. Walked back and the battery was indeed no good. Told me strength of batteries on hand. Took ********* battery. After the exchange and ... read more

Mike C 

on BBB

2 years ago

**** at the Fall River location did a great job in finding me the right spark plug for my Toro lawn mower. 

Rebecca C 

on BBB

2 years ago

I called the Montgomery Highway location 3/26/23 asked if someone was there to put a headlight in for me, the lady said yes as long as it's wasn't raining at the store. So I asked if it was raing there she said yes, ok I decided to go get the bulb for my car anyways, guess what it was not raining at this store. Ok so I will get my headlight fix nope. The lady went to lunch I guess, so there were two men there not busy, so I said if one of you would like to fix my headlight, just looked at me no offers, I'm ok!! I guess I wil... read more

Katherine G 

on BBB

2 years ago

Hi. This is a recommendation for *** in the Columbia Heights location. She was terrific, funny, helpful and went wayyyyyyy out of her way to help me when I desperately needed a car battery. She listened to my problem and took time to find a solution. I'm so glad I called them and they were open even when most companies close. She and her other co-worker helped me with my battery even though it was cold, cold, cold outside. Great Job!!!!!!; 

Shelly A 

on BBB

2 years ago

Stay away from the Texarkana Texas location on ***** **** ******. I bought a battery. They put it in backwards, fried my car and almost refused to fix it. I had to beg them. Long story short, they fixed my car after a months calls, complaining. At one point they said come in and we will have a mechanic present to fix your car. I drove from Dallas and no mechanic there. **** ****all the way. Never use or trust Oreilley’s. 

David B 

on BBB

2 years ago

Bought a battery for my mom’s car I jumped it off several times I thought she didn’t drive enough to keep charged, returned battery back to store it had a dead cell was replaced no problem. The second battery did the same I took car to dealer to check other components alternator, start etc they said battery had dead cell . Took battery back to store explained situation only thing that could be done is a gift card I didn’t pay with gift card , I have all paperwork didn’t matter I Will NEVER GO BACK.