O'Reilly Auto Parts

Daniel J 

on BBB

2 years ago

Got yelled at by a man named **** who claimed to be an associate manager. All I wanted was help resolving the issue. I tried to keep cool about it but he continued to snap at me and went on repeat with his words. Getting louder and louder every time. 

Patrick N 

on BBB

2 years ago

I went to the ****** and ****** store. ***** was extremely knowledgeable and came outside to assist me with my truck. Saved me money and did not sell me items that I didnt need. 

Leonel R 

on BBB

2 years ago

They stole over $150 from me. 2 days ago I purchased a AC PRO to add freon to my car, which AC wasn't cooling. When I got home and looked at the situation closer, I realized my car had bigger problems with the *** so I decided to not use the tool and return it. They refused to accept the return saying there was less freon in the can that I didn't use. If this is true, then they sold me a used can of freon. Bottom line, I didn't get my money back. So be careful buying anything from this store. 

Harold L 

on BBB

2 years ago

I think when telling a 20 plus year tech his battery is "just out of warranty " yet the sticker on battery ****** says otherwise. Really?? I can count to 24. One word comes to mind SHADY....LUCKILY A REAL PART STORE SOLD ME A BATTERY AFTER your so called manager shafted me. 248 dollars for a battery with a dead short in less that 2 years. Lets do the math 12/21 to 8 /23.......IM WHAT ALTERNATE UNIVERSE IS THAT 2 YEARS?? I WOULD LIKE A REFUND on this p.o.s it so great it wouldn't even hold 5 volt reference.ill happily take my... read more

judy r 

on BBB

2 years ago

Needed a new battery, didn't tell them warranty replacement so they charged full price. We have an account through this company since you opened. This was a warranty replacement and should have been caught in the store and wasn't. When I called regarding this, the employee stated we have to drive 6 hours to get this done. When I asked for management the employee was rude and said I can call back and he might talk to me. When I asked to have the mgr call me tomorrow, he said he might call me back. I have had some bad customer... read more

Angela F 

on BBB

2 years ago

#**** ********* inlet. ******* was very professional and a big help he went the extra mile to help my sis and I.. truly well knowledged about autos i give him 5 Star 

Chaz M 

on BBB

2 years ago

On May 17, 2023 I drove to a ********** location on Ridge after I had gotten off work. I was at your location picking up a battery I purchased, in the midst of that an employee helped me put the battery in. Long story short he came outside and proceeded to put my battery into my car, it didn't work. I was sitting in the car while he worked and i saw sparks fly and i asked "what happened?" he sated it was the tool he was using had touched a part of the battery and it was fine. Then told me to star the car up, I attempted to s... read more

Zachary K 

on BBB

2 years ago

I brought my 2016 ***** CX5 to check the battery and the alternator just to stay on top of its condition, since I the car approaching ******* miles. *** fellow told me that the alternator was bad. I had absolutely no symptoms anyway, but he said a regulator in the alternator was the problem. ***y didnt carry it, so I went to Auto Zone to see if they have it. ***y didnt. I decided to have ***** Tires check it and they said the whole electrical system is good. I told them that O ******* said the regulator is bad. ***y explaine... read more

D M L 

on BBB

2 years ago

The acting Mgr. at O'Reilly Auto Parts ***************, ** # **** on 8/22/23 at 6:11 pm charged my card $161.96 for a $98.45 purchase.