O'Reilly Auto Parts

Harold L 

on BBB

a year ago

I think when telling a 20 plus year tech his battery is "just out of warranty " yet the sticker on battery ****** says otherwise. Really?? I can count to 24. One word comes to mind SHADY....LUCKILY A REAL PART STORE SOLD ME A BATTERY AFTER your so called manager shafted me. 248 dollars for a battery with a dead short in less that 2 years. Lets do the math 12/21 to 8 /23.......IM WHAT ALTERNATE UNIVERSE IS THAT 2 YEARS?? I WOULD LIKE A REFUND on this p.o.s it so great it wouldn't even hold 5 volt reference.ill happily take my... read more

judy r 

on BBB

a year ago

Needed a new battery, didn't tell them warranty replacement so they charged full price. We have an account through this company since you opened. This was a warranty replacement and should have been caught in the store and wasn't. When I called regarding this, the employee stated we have to drive 6 hours to get this done. When I asked for management the employee was rude and said I can call back and he might talk to me. When I asked to have the mgr call me tomorrow, he said he might call me back. I have had some bad customer... read more

Angela F 

on BBB

a year ago

#**** ********* inlet. ******* was very professional and a big help he went the extra mile to help my sis and I.. truly well knowledged about autos i give him 5 Star 

Chaz M 

on BBB

a year ago

On May 17, 2023 I drove to a ********** location on Ridge after I had gotten off work. I was at your location picking up a battery I purchased, in the midst of that an employee helped me put the battery in. Long story short he came outside and proceeded to put my battery into my car, it didn't work. I was sitting in the car while he worked and i saw sparks fly and i asked "what happened?" he sated it was the tool he was using had touched a part of the battery and it was fine. Then told me to star the car up, I attempted to s... read more

Zachary K 

on BBB

a year ago

I brought my 2016 ***** CX5 to check the battery and the alternator just to stay on top of its condition, since I the car approaching ******* miles. *** fellow told me that the alternator was bad. I had absolutely no symptoms anyway, but he said a regulator in the alternator was the problem. ***y didnt carry it, so I went to Auto Zone to see if they have it. ***y didnt. I decided to have ***** Tires check it and they said the whole electrical system is good. I told them that O ******* said the regulator is bad. ***y explaine... read more

D M L 

on BBB

2 years ago

The acting Mgr. at O'Reilly Auto Parts ***************, ** # **** on 8/22/23 at 6:11 pm charged my card $161.96 for a $98.45 purchase. 

frank P 

on BBB

2 years ago

I try real hard not to give a bad review if I can help it with that being said ********** advertises that if you buy a headlamp bulb from them that they will change it for you okay my wife goes up there gets $40 above and I asked them to change it for her the guy walks outside and says *** it's hot and looks at the above and says yeah I'm not going to be able to change it for you okay I've been doing business with ********** for ***** years or longer and they both face lied told my wife they would change it and they advertis... read more

Thomas N 

on BBB

2 years ago

If I could give zero stars, I would. Stranded by Valentine, Nebraska with a broken serpentine belt. Called the store and found out they had the part in stock. We told them we would be there right at close, and asked to please give us some leeway. They advised we would need to be there before close, but if we made it, they would sell the part. We were 2 minutes before closing time, which was about 15 minutes after calling. The door was locked. The person at the counter looked out the window at us and turned around and walked ... read more

Eric L 

on BBB

2 years ago

Bought a battery for my lawm mower in april now august 5 battery junk. No help said too bad. I will never buy anything from those ****** again!!!