O'Reilly Auto Parts

Karen S 

on BBB

8 months ago

I am writing to express my outrage and disappointment at the hostile treatment I received from one of your cashiers: Christian, during my visit to your store on Saturday 11/30/24 at about 9:30pm. Within 20 minutes of purchasing an item worth $29.99, I returned to get a refund because item did not fit my rivets. However, the cashier vehemently denied my return request, citing item was opened and used. What escalated my concern was his extremely aggressive tone, raised voice, and blatant disrespect throughout our interaction. ... read more

Sherry H 

on BBB

9 months ago

They screwed up several times in just 2 weeks with us!! They gave us back brakes instead of front after looking it up together! I had to order a part that wasn't supposed to be there for 2 weeks, paid shipping and handling, someone called the next day to say it was in and it was not!! 

Greg B 

on BBB

10 months ago

I've been a regular customer at this store for over two years. I have made at least four purchases there within the past six months, and after my first purchase in this time frame, I was told that I would receive a $15 coupon for my next purchase. I had another three purchases already after that, but they are telling me that I need to show them a coupon, which supposedly should've been sent to me by text or email, but I haven't received any. About a month ago I went there to find out why I didn't receive the coupon, and I wa... read more

Jospeh S 

on BBB

11 months ago

I purchased a remanufactured starter from their store in *********, Ks., prior to installing it, I had the old starter tested at their store. The clerk told me it "failed" the bench test.Installed the remanufactured one, changing nothing, the truck, still won't start.Went back to the store, ask to have the old starter retested, and was told it "pulled too many amps and needed replaced". Had I been told this the day before I wouldn't have put the new one on. The truck was starting just fine, until this issue, which we ended u... read more

Carol B 

on BBB

11 months ago

****, NM excellent. *****,Jonathan,Joseph,Stephen,Valerie,******. Thanks! Worked like crazy to resolve a compass issue. Thanks Team! 

Maurice R 

on BBB

11 months ago

Just go somehwere else, the locations everywhere have no customer service, they provide the wrong information and when u try to get help or inform them over the phone through customer service they're just as bad, this whole company is trash. Went to get low beam lights, ******** was basically laying over the counter watching TV on his phone and acted like I was a bother just walking in and then didn't even do his job correctly. Gave me the wrong part. So I'm down 60 dollars BECAUSE of course I had to open the package to put ... read more

Lisa F 

on BBB

a year ago

Local store (********)has poor management.Employees are over worked and under paid. 

Avis R 

on BBB

a year ago

Customers I warn you do not go to the ********************** auto store on ****************************************************************. They are full of ? Let me tell you that they screwed me 7 seven times over the past year with auto parts I needed to get my car fixed. Last week Friday I bought some brake pads and I ask the employee TWICE if he was sure that these were the correct ones and he said yes. Then ******** my car fixed on the past Monday and the manager told me it was the wrong ones. Oh I was FURIOUS! I calle... read more

Jessica H 

on BBB

a year ago

Went to local OReilly to get replacement car battery. Took my existing battery in and inquired about any remaining. 3yr warranty. ****** told me battery had a 3 year warranty and very sarcastically said last he checked it was 2024.I said I could do without the sarcasm i just needed a battery. He then told me to leave the store. I repeated - that because I said I said I could do without his sarcasm I was being told to leave. He said he had parts to deal with and he wasnt dealing with me. I took my battery - drove 20 miles to ... read more