O'Reilly Auto Parts

Terry C 

on BBB

6 months ago

In the last 6 months i have ordered parts at my local oreilly auto parts store and part is there next day. Only problem is....its the wrong part, a used part with the package torn open, or grease on the box it came in. I ordered a sway bar in August 2024, paid over ******, took it to the mechanic shop to have them install it. Mechanic noticed the plastic bag it was packaged in was torn open and retaped. He attempted several times to install the part but then looked at the part photo on their site and the bar didnt match the ... read more

Lesley M. 

on BBB

6 months ago

I rented a tool came in paid for it had the physical receipt and someone else returned it without receipt and they gave them the cash back 

Karen S 

on BBB

7 months ago

I am writing to express my outrage and disappointment at the hostile treatment I received from one of your cashiers: Christian, during my visit to your store on Saturday 11/30/24 at about 9:30pm. Within 20 minutes of purchasing an item worth $29.99, I returned to get a refund because item did not fit my rivets. However, the cashier vehemently denied my return request, citing item was opened and used. What escalated my concern was his extremely aggressive tone, raised voice, and blatant disrespect throughout our interaction. ... read more

Sherry H 

on BBB

7 months ago

They screwed up several times in just 2 weeks with us!! They gave us back brakes instead of front after looking it up together! I had to order a part that wasn't supposed to be there for 2 weeks, paid shipping and handling, someone called the next day to say it was in and it was not!! 

Greg B 

on BBB

9 months ago

I've been a regular customer at this store for over two years. I have made at least four purchases there within the past six months, and after my first purchase in this time frame, I was told that I would receive a $15 coupon for my next purchase. I had another three purchases already after that, but they are telling me that I need to show them a coupon, which supposedly should've been sent to me by text or email, but I haven't received any. About a month ago I went there to find out why I didn't receive the coupon, and I wa... read more

Jospeh S 

on BBB

9 months ago

I purchased a remanufactured starter from their store in *********, Ks., prior to installing it, I had the old starter tested at their store. The clerk told me it "failed" the bench test.Installed the remanufactured one, changing nothing, the truck, still won't start.Went back to the store, ask to have the old starter retested, and was told it "pulled too many amps and needed replaced". Had I been told this the day before I wouldn't have put the new one on. The truck was starting just fine, until this issue, which we ended u... read more

Carol B 

on BBB

10 months ago

****, NM excellent. *****,Jonathan,Joseph,Stephen,Valerie,******. Thanks! Worked like crazy to resolve a compass issue. Thanks Team! 

Maurice R 

on BBB

10 months ago

Just go somehwere else, the locations everywhere have no customer service, they provide the wrong information and when u try to get help or inform them over the phone through customer service they're just as bad, this whole company is trash. Went to get low beam lights, ******** was basically laying over the counter watching TV on his phone and acted like I was a bother just walking in and then didn't even do his job correctly. Gave me the wrong part. So I'm down 60 dollars BECAUSE of course I had to open the package to put ... read more

Lisa F 

on BBB

10 months ago

Local store (********)has poor management.Employees are over worked and under paid.