O'Reilly Auto Parts

Jospeh S 

on BBB

7 months ago

I purchased a remanufactured starter from their store in *********, Ks., prior to installing it, I had the old starter tested at their store. The clerk told me it "failed" the bench test.Installed the remanufactured one, changing nothing, the truck, still won't start.Went back to the store, ask to have the old starter retested, and was told it "pulled too many amps and needed replaced". Had I been told this the day before I wouldn't have put the new one on. The truck was starting just fine, until this issue, which we ended u... read more

Carol B 

on BBB

7 months ago

****, NM excellent. *****,Jonathan,Joseph,Stephen,Valerie,******. Thanks! Worked like crazy to resolve a compass issue. Thanks Team! 

Maurice R 

on BBB

7 months ago

Just go somehwere else, the locations everywhere have no customer service, they provide the wrong information and when u try to get help or inform them over the phone through customer service they're just as bad, this whole company is trash. Went to get low beam lights, ******** was basically laying over the counter watching TV on his phone and acted like I was a bother just walking in and then didn't even do his job correctly. Gave me the wrong part. So I'm down 60 dollars BECAUSE of course I had to open the package to put ... read more

Lisa F 

on BBB

8 months ago

Local store (********)has poor management.Employees are over worked and under paid. 

Avis R 

on BBB

8 months ago

Customers I warn you do not go to the ********************** auto store on ****************************************************************. They are full of ? Let me tell you that they screwed me 7 seven times over the past year with auto parts I needed to get my car fixed. Last week Friday I bought some brake pads and I ask the employee TWICE if he was sure that these were the correct ones and he said yes. Then ******** my car fixed on the past Monday and the manager told me it was the wrong ones. Oh I was FURIOUS! I calle... read more

Jessica H 

on BBB

9 months ago

Went to local OReilly to get replacement car battery. Took my existing battery in and inquired about any remaining. 3yr warranty. ****** told me battery had a 3 year warranty and very sarcastically said last he checked it was 2024.I said I could do without the sarcasm i just needed a battery. He then told me to leave the store. I repeated - that because I said I said I could do without his sarcasm I was being told to leave. He said he had parts to deal with and he wasnt dealing with me. I took my battery - drove 20 miles to ... read more

Jody G 

on BBB

10 months ago

Parts are okay but some of the counter people have an attitude. I called about my part, spent 200 dollars on it and to have it delivered. Some dumbass shipped it. I literally live 4.6 miles from there. If I could have driven to get it I would. Unbelievable! 

Don H 

on BBB

10 months ago

Last month bought sanding disks. ******** was my seventh stop. They had what I wanted and my contractor friend could finish his job as planned. Today I went in with a NAPA hat on. They smiled. It was soon in the trash and replaced by a free Oriellt cap. Friendly quick. Matched my online price for a stud installer chopping 10$ off their price. I will always go there first! 

Derrick W 

on BBB

10 months ago

Horrible customer service from the manager and employee. Called me a liar indirectly and questioning me when I clearly was up front from the beginning about a return.