O'Reilly Auto Parts

Mike O 

on BBB

a year ago

I bought a new car battery and exchanged the core. I called 5 minutes later to request that the battery be tested to confirm it was bad. *** told me No. I asked for the manager. He said he was the manager. I asked for his boss and contact info. He said No he doesnt have to give it to me. I asked for another associate who came on the phone after a long wait. ****** corroborated **** story. **************** no longer exists. *** was rude and acted like he had no respect for me as a customer. Id be surprised if he was a manager... read more

Mike M 

on BBB

a year ago

I bought a battery 1 year ago and had it go bad within 1 week of the warranty. They said it just needed recharged and tested fine. 2 weeks later battery is dead again. O'Reilly auto parts are scammers and there warranty is a joke. 

Mike P 

on BBB

a year ago

Been with the company almost 2 years as a driver, and let me tell you something, stay away!!! Company is horrible, management or shall I say the manager is a joke who likes to harass you, threatens you, bullies you, threatens to retaliated against you. Doesn't do a thing all day, leaves the store ***** times a day to go to the store and goes home, leaves early all the time, calls out all the time, but when you call out cause you are sick, or you have to stay home cause your daughter is sick or school is closed, you get threa... read more

Eric F 

on BBB

a year ago

I tryied to get a OEM starter for my **** **** 124 spider ****. They need my starter for the core. What I got back was a aftermarket manufactured piece of junk that was not OEM. I told them I wanted my starter back. They said well we paid you for the core and your starter was shipped. And we can't get it back. So, They s**** me out of a 124 to 310 dollar starter "because that's what it would cost for a rebuilt or new one" and gave me A piece of s*** aftermarket pile of junk 80 dollar starter. I will never buy from **********... read more

Tisha E 

on BBB

a year ago

One of their drivers for their ********* store was using the shoulder in a school zone to speed and aggressively avoid bumper-to-bumper traffic. Later she was tailgating ** still in the traffic and later tried to use a freeway entrance ramp to cut us off in an intersection and later smiled and swerved at us like she going to hit us. Psychotic. 

Beth C 

on BBB

a year ago

I bought a left turn signal light bulb today at **********. A very nice young man named ***** replaced the bulb and aired up my tires. He was very knowledgeable, pleasant, and courteous. I am disabled and have to use a cane to walk.It is very hard for me to put air in the tires by myself. I tried to tip him, but he refused to accept it. I.highly recommend ********** for your automotive needs. Great customer service is hard to find nowadays. Thanks ***** ! 

Bryant F 

on BBB

a year ago

Went in to an Oriellys parts store to get a radiator hose for a 2017 Tundra, did not have it, neither did the Advance, NAPA or Autozone, all but NAPA could get it somewhere between 3:30 and 6:30 same day, my comment to Advance was how can you sell parts when you dont have what a customer needs, should have said that to them all!On another note, out of the above named parts stores the only one that I have walked out of because of poor service is ********, couldnt get waited on 

Nina W 

on BBB

a year ago

I am finished with o Rileys auto parts I ordered brake pads and rosters. I explained they had to get the correct pads because there were 3 options when the vin is entered. I had measurements done for them to make it easier for them. I picked 2 boxes up. I tried to tell them I had pads and rosters. They insisted everything was there. So I leave confused because I told them there were rosters and pads. So I just assumed they knew what they were talking about. I dropped my car off at ***** automotive. And received a call saying... read more

Jim K 

on BBB

a year ago

Had a tremendous experience at store *******************************. ***** offered us exemplary customer service and was so helpful with his product knowledge and advice! 11-22-23 Outstanding employee you have!Thank you! ***