O'Reilly Auto Parts

Kathy H 

on BBB

2 years ago

I went to the Jenison, MI O’Reilly. I went to get a headlight, ****** helped me find the right one I needed. He then put it in for me, it was a cold night but didn’t hesitate to put it in for me, was very polite & wouldn’t take a tip! He said to just leave a review. I’ve bought different parts for my vehicle & they are always willing to install it for me & very helpful, to make sure I get the right part!! Thank You ******!! 

Adam B 

on BBB

2 years ago

I would’ve put a zero as well but that’s not an option. I bought a battery from them; when they we’re changing it, they snapped a bolt off the brace to hold it into place. They said they will replace the part. Week later still no word on the part. I called them, they said they were looking for the part. I called customer support to get the district manager name and number, when I tried to call, no one seems to know who he was. I called support again. The guy proceeded to tell me, “I don’t see what the big deal is.” Do not, I... read more

Juan S 

on BBB

2 years ago

Went to a store a few times to test a battery they keot saying it was good til my warranty expired then they told ne it was not good that i ***** a New one 

Casey P 

on BBB

2 years ago

I would put zero stars if possible I paid for a part from this company and it turned out to be a bad part so I went to exchange it and was told they dident have the part in stock and it would be shipped to the store witch would take about six days to receive and in that time I went to a different business and got a working part from them and came into the store today to just ask for my money back and was told that the part I ordered was NOT paid for and they had taken the part from me in the first encounter six days before a... read more

Kevin H 

on BBB

2 years ago

I don't understand why they would have a closing time which is 9 pm I work long hours and always pressed on time.i show up 2 pick up parts that had already been paid for the day before the **** I received that day was damaged another trip back 2 store 2 find out they had no more in stock but could have 1 there later well I worked late along with several million other people to just make it in time to get my new parts it was 5 minutes until 9 doors already locked lights went out as I stood at their entrance door it's not righ... read more

Jordan B 

on BBB

2 years ago

Went to pick up an order and called the store number like the email said and no one answered. I went inside and they wouldn't release the order to me because I wasn't listed as an alternate pick up person. I would totally understand, but I showed them the confirmation email that my boss had sent me and even offered to call him to verify. They implied that was a criminal committing fraud and that my boss would have to call a separate customer service hotline to change the order. It took 2 days to resolve this. I went to pick ... read more

Kristina K 

on BBB

2 years ago

******** ** store very rued and treated me like I did not know was talking about and wanted argue with me 

ashley s 

on BBB

2 years ago

I use to hate your store in *******, ** north store. South store really *****. But I needed help so went to the North Store and this guy *********************** helped me. Finally someone that knew what he was talking about. He was very nice and helped me out. I will be sending everyone i know to see him. You need more people like him at your stores. Got my car fixed and didn't have to keep going back. 

JAMES L 

on BBB

2 years ago

IM VERY DISPLEASED WITH YOUR STORE ON ********* *** ***** IN SOUTH CANTON. WE ARE A COMMERCIAL ACCOUNT THAT DEALS WITH THIS STORE. ******* USED TO MANAGE THIS LOCATION AND SHE WAS ALWAYS A PLEASURE TO DEAL WITH. SINCE SHE HAS TAKEN A POSITION IN OUTSIDE SALES THE STORE HAS DECLINED TERRIBLY. TODAY I *****ED A BATTERY THAT WAS IN STOCK AT THE STORE. I TOLD (***) I NEEDED IT DELIVERED RIGHT AWAY BECAUSE I HAD PEOPLE WAITING TO LE*** FOR A JOB. I WAITED A HALF HOUR AND CALLED THE STORE ONLY TO BE TOLD MY ***** WASENT EVEN RUNG ... read more