O'Reilly Auto Parts

Katherine G 

on BBB

2 years ago

Hi. This is a recommendation for *** in the Columbia Heights location. She was terrific, funny, helpful and went wayyyyyyy out of her way to help me when I desperately needed a car battery. She listened to my problem and took time to find a solution. I'm so glad I called them and they were open even when most companies close. She and her other co-worker helped me with my battery even though it was cold, cold, cold outside. Great Job!!!!!!; 

Shelly A 

on BBB

2 years ago

Stay away from the Texarkana Texas location on ***** **** ******. I bought a battery. They put it in backwards, fried my car and almost refused to fix it. I had to beg them. Long story short, they fixed my car after a months calls, complaining. At one point they said come in and we will have a mechanic present to fix your car. I drove from Dallas and no mechanic there. **** ****all the way. Never use or trust Oreilley’s. 

David B 

on BBB

2 years ago

Bought a battery for my mom’s car I jumped it off several times I thought she didn’t drive enough to keep charged, returned battery back to store it had a dead cell was replaced no problem. The second battery did the same I took car to dealer to check other components alternator, start etc they said battery had dead cell . Took battery back to store explained situation only thing that could be done is a gift card I didn’t pay with gift card , I have all paperwork didn’t matter I Will NEVER GO BACK. 

JIM P. 

on BBB

2 years ago

Unprofessional Staff. This is a business that feeds on your misfortune. The staff I dealt with were very dishonest, trying to sell you parts that you don't need. It took a long time just to get someone to help me. The salesperson was insulting to my situation. I will never patronize this company again. 

Linda P 

on BBB

2 years ago

******* at store number **** was so kind and helpful to me. Excellent sales person,this store is in Columbus Ga. 

Scottie J 

on BBB

2 years ago

I went to the store in San Leandro close to downtown. I took my truck battery there for charging. He told me to come back in 45 minutes. I came back and he brought it back from the back of the store. He told me it was no good. He wanted me to buy a $300 battery. I took it to another store and they were able to charge it and gave me paperwork verifying that. 

brittney q 

on BBB

2 years ago

I have never had this happen with another business before. Apparently the manager was upset about a warranty claim we filed over a year ago that nothing was ever done with. They used profanity about the situation as they were leaving to another one of my employees. I will never do business with them again. Utterly ridiculous to be that unprofessional at someone else's place of business. 

Playport M 

on BBB

2 years ago

O'Reilly in Carbondale, IL is always eager to help & get us what we need. We have a commercial account set up and it was totally worth it! 

Brian K 

on BBB

2 years ago

Stay away from this parts store at **** * *** **** ** ****** ***** ********The sell rebuilt pumps that have NOT been tested and do NOT work. I am on my 3rd power steering pump in as many days. The company they use is named MasterPro, What a joke. I paid cash this morning as it was 24 degrees outside and did not take the FIRST bad out to take back. So this evening I take both back and TOLD the supposed manager Rick that I expected $91.10 back in cash for one of the bad ones I paid cash for THAT morning. So what does he do? Se... read more