O'Reilly Auto Parts

John 

on BBB

4 years ago

Just had an order online to pick up in store canceled. They had the parts in stock. They had applied a hold on the funds for the online order that wouldn't lift for 5 days. Making it so I would have to pay twice what the cost was and wait 5 days for a refund. I will admit I was not the nicest person and when they refused me service I can't complain about that. I will how ever complain that after being refused service they charged me for my canceled order. That makes me a little bit livid. Currently waiting for the GM to call... read more

allinob31 

on BBB

4 years ago

Went to return a scanner tool that I ended up not using at all and the kid that attended me grabbed the box, violently opened it and started inspecting it as if he was appraising a diamond at a jewelry shop. After that he printed the receipt and slammed it on the counter. As I was walking away I overheard him slamming the box and making derogatory comments. I've gone to that store for years and after that, I will never again go. Save yourselves the headache and drive to the nearest o'reilly. Much better service and they trea... read more

Rees 

on BBB

4 years ago

I went in to purchase a part. As usual it wasn't in stock. The worker said he could have it the same day at 4:00. I paid for it and told him that I would come back the next day to get it. I go the next day to get it, and he informed me that it won't be there for another day. Had he said that upfront, I would not have even paid for it. That is BAD service. 

Kevin S 

on BBB

4 years ago

I ordered a Radiator from O'reilly auto online. They were the most expensive but stated they could get it by 10:30 Am on Saturday for my weekend project. Saturday 10:30 comes and goes without any notification. I call the store it was to be delivered to and they apologized that it would not be in Saturday, But assured me that it would be in by Sunday at 430. I pull the leaking radiator assuming the part will be available Sunday.. Again No call no show! now i have over paid for the part and I am without a car for Monday. The w... read more

Billy H 

on BBB

4 years ago

I use to spend alot of money in oriellys. over the past year on several occasions I recieved no service poor service and on some occasions tell me that they can't pull up my info to check my previous orders. I called their complaint office on several occasions and still nothing has changed. Last time i called their complaint office they told me i couldn't file a complaint. I would not recommend the store in marianna fl highway 90 to anybody. 

Trevor Collin 

on BBB

4 years ago

I was called a ****** an a piece of **** when I went into local establishment of weaverville CA by **** ****** I was there to get all the things needed to change my oil when I realized that one of the employees working there was a guy I haven’t seen n two years an I polity asked him if he was going to pay me money for a vehicle an he started me by yelling at me calling me ****** an telling me that nobody even likes me so why should he have to pay me an I just asked him a very simple question I do believe that I will have to ... read more

Mr. S. 

on BBB

4 years ago

I recently attempted to visit the location in Eagle River, WI. Unfortunately I changed my mind at the door, not a single person in sight was wearing a mask, including both employees. This is a direct violation of our States mask mandate, as an immunocompromised individual I have to be very careful with where I shop, and I won't be likely to visit another O'Rielleys' if this is the was you treat a global pandemic. 

bobby d 

on BBB

4 years ago

Went there to get a single head HID light light for my Vehical and they wanted to charge me 108.00 for a single light bulb... That kind of price gouging is unacceptable...I order two of the same HID light bulb for 23.00 on ******...the same make model and brand ..this type of price gouging is insane and should not be tolerated... 

Abra a 

on BBB

4 years ago

Rude customer service by phil in visalia california would not return my item becuase it was open but i was sold the item open. He told me i better find the individual that sold me the item.