O'Reilly Auto Parts

Myeisha C 

on BBB

4 years ago

Me and my sister walked in Johnathan and the young lady that was working greeted us an Johnathan asked what could he help us with I told him that we had a car where the lighter went out and that I watched a YouTube video on changing it but I got to bring the part he asked what make n model he even pulled up the video again on his computer to make sure I was getting the right fuse now that’s service I wil be shopping at this location they where very nice and helpful thanks guys and guess what after all this time it’s working ... read more

Nancy A 

on BBB

4 years ago

I wanted to first start off by saying that I had been a loyal customer to O’Reilly Auto Parts, for the point of when it purchased ****** **** *****. I want to express my deepest displeasure of service that I experienced at the **** ****** ***** Elk Grove CA 95758 store, back on November 23rd, 2020, at 2:00pm. I had went into the store, waited, as I had initially been the only one in line waiting, then another customer arrived rough 4-5 minutes after I did to wait in line behind me. There were only two people at the counter, ... read more

cafthe2nd 

on BBB

4 years ago

The battery return policy is ****! I had to get my battery tested and charge. While that was going on it swelled the battery in their machine. So obviously something was wrong with it. And the employees still wanted to give me a hard time about what corporate would say about that. I have always had a lot of good experience with ORiellys but I do believe I'll be shopping elsewhere. This place is run by greedy people with no understanding at all. 

Courtney E 

on BBB

4 years ago

Yesterday went as follows: - A guy was ahead of me with a lot of items. Worker 1: is that all you have, honey? (Seeing the bulb and pack of batteries in my hand) I can go ahead and ring you out, so you don’t have to wait. Me: no, that’s ok. I was told that you would put the bulb in for me. Is that true? Worker 1: yea, as long as we can actually get to the bulb. Me: ok, thanks. I’ll wait. -Worker 1 finishes with the customer ahead of me and takes a return to the back. Worker 1: I’ll be right back. Me: ok, no problem. -another... read more

Nick D 

on BBB

4 years ago

November 21st I purchased a product for removing hard water spots on my truck. It was a product used for boats, but was recommended by the store employees and that it should work on my truck as well. I thought I'd go home and try it to see if it worked. I sprayed it on a spot on my truck and the solution was ineffective despite my best efforts in following the instructions. I had purchased over $120 worth of car air/engine filters including the spray and had to go back later that day to pick up a filter. I went back and atte... read more

Matt F 

on BBB

4 years ago

Store at ***** ****** ***** ** ** has the rudest female employee in the world. Gives you attitude because she has no mechanical knowledge and acts like you are going to steal something every time you come in. After a decade of shopping there weekly, I will never shop oriellys again. 

donna p 

on BBB

4 years ago

I recently went to the Londonderry , NH store. My son had called before and was told "just come in and grab the battery." I , his mother, went to pick it up and was told how difficult the install would be . It needs to be done by a professional . The building is connected to an auto repair shop. My son told me just to grab the battery. I did and it took him ( not an auto mechanic) less than 10 minutes to install. No problem. I called to complain to the manager and got no where. He talked a song and dance about if there were ... read more

Tim P. 

on BBB

4 years ago

I use O'Reilly's auto parts on a regular basis, and I absolutely love it! My home store of Fremont, MI, has a bunch of knowledgeable staff, and their entire team, time and again, has went above and beyond to make my automotive hobby an extreme success! Side note: I seem to be fixing a lot of friend's air conditioning, and even though its twice as expensive, I still buy everything from the store I KNOW and TRUST. I have had so much success with this location, I even opened a commercial account! Thank you, O'Reilly's of Fremon... read more

Amy K 

on BBB

4 years ago

Sheboygan WI store has the rudest employee I've ever encountered. Visited yesterday, 8/14/20 to pick up a filter, oil, and brake pads. The stellar customer service rep said he wasn't able to look up the history of products we had bought in the past. We wanted to make sure it was what we have been using all along but were told that wasn't possible. We were somewhat amused because last year when we visited the Manitowoc location they were able to tell us exactly what we used when we lived out of state!! So today we went to the... read more