O'Reilly Auto Parts

Jake L 

on BBB

2 years ago

The oreily on **** ***is the worst! The assistant manager of the store sells me a intake system for my car walks outside with me and opens the box himeself! He then begins to show me how to put on the part! I take the part to someone to install it and it turns out not able to fit on my car! I take the part back and he denies me a return because he is the one who open the box! ****** was his name he then laughs at me and tells me good luck! Absolutely worst customer service I ever seen!!! How do they get away with this? Horri... read more

Chadrick R 

on BBB

2 years ago

FRAUD COMPANY and customer support lies!!!I ordered a 350$ part from online and was told it would be ready by 1pm the next day. But in the confirmation email it stated 2 days. So I called customer support to cancel and it was closed till the morning. In the morning they canceled the order and said the money was returned on their end. I called the bank and found out that was a lie, I even talked to 2 representatives and one was a manager. This store has horrible customer service that lies and talks in circles instead of being... read more

Debbie D 

on BBB

3 years ago

I gave O'Reilly Auto Parts a 5 Star all the way- Was treated with dignity and respect. ******* really helped me out and was very professional, knowledgeable, and polite on the phone and in person. He was very informative and helpful in purchasing my new battery. Answered every question I had asked him and knew. Highly appreciate great customer service. The location was *******************************************************************. The price was affordable with great quality. They got my business for life for all my aut... read more

Craig C 

on BBB

3 years ago

I had entered the O'Reilly auto parts store on 4/10/22 @ around 3:30 to get a mirror for my motorcycle. I got the mirror and some degreaser and was right in the middle of trying on sunglasses, and ******* yells over to me, " Are you need to check out"? I politely said not yet, still spending money. And he made me feel so ockward and uncomfortable I just said ok and approached him with my products. He rang them up and gave me a total. So I handed him a $100 bill he looks at it flips it over and ignorantly and arrogantly says ... read more

James L 

on BBB

3 years ago

Not happy at all with them. I bought a used jeep a couple of months back. It didn't start today and has been sluggish to start. I went by ******** and they told me that I had a bad battery. It was an ******** Super Start Extremes under a year old. I took it to ******** to warranty it since they come with a 3 year warranty. The employees were super nice. They tested it and said the battery is good and the problem is my alternator. I told them that ******** said it was a bad battery. ******* said the alternator is the problem ... read more

Seth V. 

on BBB

3 years ago

Ordered a part quickly because it said on their site order within x time and get it tomorrow! Just to find out I wont be getting it next day at all, as it was delayed. Contacted customer service and was its not a guarantee youll get it next day so basically its a scummy tactic to get you to buy fast, and oh look! Once it ships, you cant return it till it arrives and you deny the package or return to store! The package has been delayed 4 times now from ***** as well, which is lovely too! And the cream of the crop, you CANNOT ... read more

Dan A 

on BBB

3 years ago

I went there last week to purchase wiper blade refills if the gentleman would put them on for me which he agreed to do Not only did he do a fine job, it was a buy one get one free so I got the wiper refills at half price made - my day!!! 

Darius M. 

on BBB

3 years ago

I made a purchase a few days ago they said the order will be there the same day so wen I get to the store they tell me the order will make it the next day so I canceled the order... 3 to 5 days for a refund I waited it out so today I call customer service there they have a nasty attitude and tell me my refund haven't been processed yet and says I will just have to wait it will take 7 days but on there policy it say 3 to 5 days smh I feel like one of there agents keeping my money I have received a part nor did it make it to t... read more

Jo S 

on BBB

3 years ago

I go to the oreillys store quite often #****. And I noticed that everytime ( which is almost daily ) that the manager there is always outside either vaping or on the phone and when the employee needed her she wasn't available. From my understanding there have been quite a few complaints about her but nothing done about it. It seems like oreillys doesn't care about their employees at least not the One on ************************* ( ****) they need to change management or retrain her to do her job.