This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
O'Reilly Auto Parts
- Auto Parts & Supplies
- Springfield, MO
About this business
Your Springfield, Missouri O'Reilly Auto Parts store #4031 is located at 721 North Glenstone Avenue. Visit us for any parts, tools, and accessories you may need, as well as Free Store Services like battery testing, wiper blade & bulb installation, fluid recycling, Check Engine light testing, and our free tool rental program (refundable deposit required). We also offer brake rotor and drum resurfacing, and custom paint mixing services. Speak with our Parts Professionals today for help on your next project. With over 5,000 ORe... read more
Location details
721 N Glenstone Ave, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Went in for a power break booster for a 1999 Jeep, was given wrong part, (was given a 1998) my Jeep is currently torn apart(as I took it to my mechanic) unable to get correct part until late this afternoon. Jeep will not be fixed today, thank you O’Reilly. This is the second BAD experience I have had with O’Reilly. I will NOT be returning. If I could, I would give them a ZERO star rating!
Business response:
We apologize for any inconvenience that this situation has caused the customer. We would be more than glad to investigate into this matter, however there has not been enough information for us to be able to thoroughly investigate. If the customer would like to provide us with more information about this matter, we can see to invoking the proper training and coaching within our store's. We are more than happy to help our customer's with any issues they may have with our store's. Our Customer Satisfaction Department is availab... read more
I went there today 8/3/19 to verify that they do rotors resurfacing. Also stating on the website and on the front of the store. I spoke with Ruben by the front of the store. He immediately said he didn't think they will have time to do them. I asked well if I have my mechanic bring the rotors will they be ready in 10 hrs. or so. He needed to check with the guy who does the resurfacing. I heard him say in the back in Spanish about 4. Thats when Ruben came back and said he is busy in the back and won't have time to do it. Okay... read more
Business response:
We apologize for any inconvenience that this situation has caused the customer. We would be more than glad to investigate into this matter, however there has not been enough information for us to be able to thoroughly investigate. If the customer would like to provide us with more information about this matter, we can see to invoking the proper training and coaching within our store's. We are more than happy to help our customer's with any issues they may have with our store's. Our Customer Satisfaction Department is availab... read more
The customer service is terrible. I went in there to buy a rear light. The one guy with kyle name written on his name tag said can I help you. I put my item on the counter and suddenly another lady shows up and he rings her up. I'm not happy about this and then another employee brandon starts to ring up another person in front of me. So I place my item on the counter and start walking out saying I'll spend my money else where. So brandon says I'll ring you up. I'm still upset and complaining about the service and instead of ... read more
I have a commercial account there. I called and spoke with s Johnathan there today and he tried to tell me my part was not available, then found it but there was s 5-7 day shipment after he submitted a request. Then through Paul helping in the back ground they had it in stock. So I proseded to ask if they would price match if I had a recipe? Yes bring it with you. So I did. Once there Paul took over. Grabbed recipe and went to calling. Said they would not match price as stated earlier and gave me a price $100 more than recip... read more
This is hands down the worst customer service I have dealt with!! I never take the time to write reviews but this was truly insane!!!!. I had purchased 2 6V batteries which carried a minimum 12 month warranty, although this is not a great sign, it is still a warranty. Within 8 months, the batteries died so I took them back since they were "under warranty". O'Reillys replaced the batteries with new ones which carried the same 12 month warranty. Within 9 months the replacement 6V batteries were dead. I again returned the batte... read more
Frequently asked questions about O'Reilly Auto Parts
How is O'Reilly Auto Parts rated?
O'Reilly Auto Parts has a 3.7 star rating with 747 reviews.
When is O'Reilly Auto Parts open?
O'Reilly Auto Parts is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com