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O'Reilly Auto Parts
- Auto Parts & Supplies
- Springfield, MO
About this business
Your Springfield, Missouri O'Reilly Auto Parts store #4031 is located at 721 North Glenstone Avenue. Visit us for any parts, tools, and accessories you may need, as well as Free Store Services like battery testing, wiper blade & bulb installation, fluid recycling, Check Engine light testing, and our free tool rental program (refundable deposit required). We also offer brake rotor and drum resurfacing, and custom paint mixing services. Speak with our Parts Professionals today for help on your next project. With over 5,000 ORe... read more
Location details
721 N Glenstone Ave, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
My husband and nephew went into this location after being treated kindly over the phone by David but once they got there it was a different story. He treated them very cruel because of them being Hispanic. He also refused to look up a part for him as well. So not only are they refusing service but they are also refusing to accept money that profits this company as well.
Business response:
We apologize for any inconveniences this may have caused the customer. We are aware of the situation and have requested the District Manager of the store to investigate and follow up with the customer. Should the customer require further assistance, we ask they reach out to our Customer Satisfaction Department at **************. We appreciate the customer's business and ask they allow us another opportunity to be of service.
Do not go to this place for anything! They are incompetent of doing something as simple as a battery change. This is one of the services that they offer free of charge. Meanwhile, the technicians that they hire do not know that positive is red terminal and negative is the block terminal, causing my wiring to burn up. Now turns out that the fuel pump is also not working, and the truck won’t drive. Makes sense that I have been driving it for the last year and not one time have I had problems with this. Their corporate people h... read more
Business response:
Please accept our sincere apologies for any inconvenience or problem you may have experienced. We are currently investigating this matter to come to a resolution. We will be following up with you once investigation has been done.
Horrible. I went in to buy windshield wipers for my car. The manager didn’t offer me any other prices but the highest one. Something felt crazy so I call the store after I left and ask if there was any cheaper ones. He said yes but you would have been back in a week. I told him that was my choice. What if I don’t have $50 to spend on wipers. He going to hang up in my face. I called back to get the district manager number he hung up on me again. I had to call the Franklinton store just to get the District Manager number. I ca... read more
Business response:
We do apologize for any inconveniences this experience has caused. We would be more than happy to have that store's District Manager review this incident and provide the proper corrections. Based off the information provided we are not certain which store this occurred at, we know which store the customer got the District Manager's number. If the customer would like us to investigate this matter further, we would need to know which store this occurred at. The customer can contact our Customer Satisfaction department at *****... read more
I went there a couple of weeks ago. Bought two parts for my truck. Both ended up being wrong. Both have been brought back already and I was told that I would need to bring the exact card that they were bought with. That card though, is my mom's. She lives in Texas and was only in town for the couple days she was here for. I can't get the card so I had to argue to get cash. After some time, the guy eventually agreed, but he didn't provide the full amount, just the cost of the items before tax. I even asked for a refund recei... read more
Business response:
We apologize for any inconvenience that this situation has caused the customer. We would be more than glad to investigate into this matter, however there has not been enough information for us to be able to thoroughly investigate. If the customer would like to provide us with more information about this matter, we can see to invoking the proper training and coaching within our store's. We are more than happy to help our customer's with any issues they may have with our store's. Our Customer Satisfaction Department is availab... read more
I called in on August 20 to file a complaint against one of their semi-truck drivers who cut me off and practically ran me off the highway. The corporate office transferred me to a 'supervisor' (Levi). I told him about the incident and how close I came to hitting another driver because of the driver's intentionally bad lane change and he could not care less. He told me he'd contact the local office based on the truck's VIN number I provided and I asked for a call back from the local office to be informed of the resolution. H... read more
Business response:
On 8/20/19, upper management contacted our customer that afternoon leaving a detailed message on the unidentified voicemail box for the number our customer provided our representative. Upper management also attempted to contact our customer on 8/22/19 and did not get an answer. We truly apologize for the customer service our customer has experienced regarding this matter but can assure you that we have addressed these concerns and acted accordingly towards our truck driver and representative.
Went in for a power break booster for a 1999 Jeep, was given wrong part, (was given a 1998) my Jeep is currently torn apart(as I took it to my mechanic) unable to get correct part until late this afternoon. Jeep will not be fixed today, thank you O’Reilly. This is the second BAD experience I have had with O’Reilly. I will NOT be returning. If I could, I would give them a ZERO star rating!
Business response:
We apologize for any inconvenience that this situation has caused the customer. We would be more than glad to investigate into this matter, however there has not been enough information for us to be able to thoroughly investigate. If the customer would like to provide us with more information about this matter, we can see to invoking the proper training and coaching within our store's. We are more than happy to help our customer's with any issues they may have with our store's. Our Customer Satisfaction Department is availab... read more
I went there today 8/3/19 to verify that they do rotors resurfacing. Also stating on the website and on the front of the store. I spoke with Ruben by the front of the store. He immediately said he didn't think they will have time to do them. I asked well if I have my mechanic bring the rotors will they be ready in 10 hrs. or so. He needed to check with the guy who does the resurfacing. I heard him say in the back in Spanish about 4. Thats when Ruben came back and said he is busy in the back and won't have time to do it. Okay... read more
Business response:
We apologize for any inconvenience that this situation has caused the customer. We would be more than glad to investigate into this matter, however there has not been enough information for us to be able to thoroughly investigate. If the customer would like to provide us with more information about this matter, we can see to invoking the proper training and coaching within our store's. We are more than happy to help our customer's with any issues they may have with our store's. Our Customer Satisfaction Department is availab... read more
The customer service is terrible. I went in there to buy a rear light. The one guy with kyle name written on his name tag said can I help you. I put my item on the counter and suddenly another lady shows up and he rings her up. I'm not happy about this and then another employee brandon starts to ring up another person in front of me. So I place my item on the counter and start walking out saying I'll spend my money else where. So brandon says I'll ring you up. I'm still upset and complaining about the service and instead of ... read more
I have a commercial account there. I called and spoke with s Johnathan there today and he tried to tell me my part was not available, then found it but there was s 5-7 day shipment after he submitted a request. Then through Paul helping in the back ground they had it in stock. So I proseded to ask if they would price match if I had a recipe? Yes bring it with you. So I did. Once there Paul took over. Grabbed recipe and went to calling. Said they would not match price as stated earlier and gave me a price $100 more than recip... read more
Frequently asked questions about O'Reilly Auto Parts
How is O'Reilly Auto Parts rated?
O'Reilly Auto Parts has a 3.7 star rating with 760 reviews.
When is O'Reilly Auto Parts open?
O'Reilly Auto Parts is closed now. It will open at 7:30 a.m.
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