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Massachusetts Eye and Ear
- Hospitals
- Boston, MA
About this business
Massachusetts Eye and Ear Infirmary operates a teaching hospital for Harvard Medical School. The organization offers a range of health, medical and nursing care services, as well as online bill payment options. It offers a variety of treatment and diagnostic services for individual suffering from sinus care and sleep disorders, and head and neck cancer. The organization conducts facial nerve reconstruction, thyroid and parathyroid surgeries. Massachusetts Eye and Ear Infirmary treats various problems related to ears, nose an... read more
Location details
243 Charles St, Boston, MA, 02114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My 9 year old son had his tonsils and adenoids out yesterday. The recovery nurse, Janelle, was fabulous-she taught us so much about the aftercare and gave Henry a "wicked brace" award. Up on the floor, Henry was taken care of by Widlyn and Jane who could not have been more kind and capable. On the way home, Henry whispered, "I feel like I was taken care of by the best nurses in the country and that they were only taking care of me."
What a first class hospital. Staff was great and the surgeon one of the best. They made sure I was informed every step of the way. I had a retina attached.
The doctors are great, but the wait times are terrible, from the ER to regular appointments. I had a cornea problem that required appointments every 2 weeks, and it always was at least 2 hrs to get to the 5 min check-up. Not good for a patient in pain, or if you have other appointments to get to etc. (The Neuro-Ophthalmology department has been the exception--always on time.)
Business response:
Can you please private message us? We value your feedback and want to be sure to address it appropriately. Thank you.
Everybody was very nice. Nice clean facility. Didn't wait very long. The only thing that sucked was the parking and the price of it
Business response:
We are sorry to hear about your parking experience. Our team strives to provide the best service possible given our logistical challenges. There is an effort in the pricing structure to keep rates as low as possible for patients while attempting to stay inline with the ever-increasing land costs in the City of Boston. We thank you for your patronage and understanding.
The nurse are so kind and caring. They go out of there way.
Dr. Hartnick and team did an excellent job caring for my son while getting tubes placed. Thank you!
My wife had surgery here Monday 9/19/16 for the second time first they fixed her nose and yesterday reconstructed her right ear she had a different Dr or Drs in the past and they never made us feel as satisfied and happy as the Drs at Mass eye and ear did she will be going back in four months for her left ear thank you Dr Santos and everyone else that works in that department ��
My son had surgery for his eye and the treatment was amazing and very curtious. We love and know can trust MEE!
Lets start with a 2 hours drive and then sitting waiting to be seen for over 3 hours as people are coming in after us i guess super glue in the eyes is not that important for them even when we were told that we should come an be seen by them we our doctor called them // we havebeen told once again we are next let's see what happens
Business response:
Hi Mike – Our goal is to provide excellent customer service to our patients, and we apologize if this was not your experience at Mass. Eye and Ear. We would like to continue this conversation offline, and make sure that your concerns are fully addressed. Could you please contact Kathy Charbonnier (Emergency Department Nurse Director)? She can be reached at 617-573-3432 or Kathleen_Charbonnier@meei.harvard.edu.
Frequently asked questions about Massachusetts Eye and Ear
How is Massachusetts Eye and Ear rated?
Massachusetts Eye and Ear has a 3.7 star rating with 701 reviews.
When is Massachusetts Eye and Ear open?
Massachusetts Eye and Ear is open now. It will close at 6:00 p.m.
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