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Massachusetts Eye and Ear
- Hospitals
- Boston, MA
About this business
Massachusetts Eye and Ear Infirmary operates a teaching hospital for Harvard Medical School. The organization offers a range of health, medical and nursing care services, as well as online bill payment options. It offers a variety of treatment and diagnostic services for individual suffering from sinus care and sleep disorders, and head and neck cancer. The organization conducts facial nerve reconstruction, thyroid and parathyroid surgeries. Massachusetts Eye and Ear Infirmary treats various problems related to ears, nose an... read more
Location details
243 Charles St, Boston, MA, 02114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Despite the five star review, I have a complaint about the horrendous wait times. The staff are wonderful the doctors superb but it is awful to be crammed into a tiny room waiting for two hours to see doctor after technician has seen you. Someone really needs to examine the systems. The total time for my yearly eye exam was three and a half hours only one half hour was actual interaction with technician or doctor.
Business response:
Thank you for the review! We apologize for the long wait times you encountered. We invite you to speak with our Patient Relations Specialist about your experience. If you'd like to email Kathleen Connly, her email address is kathleen_connly@meei.harvard.edu.
Sick of foot dragging Dr in western Mass I went to emergency room at Mass Eye Ear, in the capabile hands of Dr McKay in a few hours I got the answers I had been seeking for 2 weeks. Can,t say enough about the the competence and professionalism I saw there
In to see DR David Shaye and MRI yesterday . Always great care and eveyone is so kind to us .
I was sent to wait in the wrong location after checking in and the doctor was 30 minutes late.
The doctors there were wonderful to my 63 year old father in 2004-5, when he was there. They did everything they could to save him from a terminal condition, including tell him when it was time to stop and give palliative care instead.
Was told I had an ulcer on my eye and to come back for a follow up in 48, no big deal. I was in the worst pain of my life but they gave me medicine to help, I come back in 48 hours to be told I have to wait in the er which took ALMOST FIVE HOURS. Five hours to be seen for Legit 2 minutes to tell me the drops are working fine keep using them. Doctors are great, very nice, helped my eyes out. Over all my health is better but that wait time... 4+ hours the first night then 5+ hours two days later.
Business response:
We are sorry to hear about your experience in our Emergency Department. A member of the team will be reaching out to you to follow up.
Talking about customer service, wow - from the valet parking, the knowledgeable staff, the friendly and efficient check-in clerk to the assisting nurses, each and every one of them delivered top notch service today, very impressed and happy�
Mass Eye and Ear have the BEST Medical Staff in the World dedicated to the areas of their expertize either Eyes or Ears ...
Frequently asked questions about Massachusetts Eye and Ear
How is Massachusetts Eye and Ear rated?
Massachusetts Eye and Ear has a 3.7 star rating with 701 reviews.
When is Massachusetts Eye and Ear open?
Massachusetts Eye and Ear is open now. It will close at 6:00 p.m.
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