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Magic Touch Mechanical
- Heating & Air Conditioning/HVAC
- Mesa, AZ
About this business
Magic Touch Mechanical has been providing heating & air conditioning repair service, new AC unit installation, maintenance & replacement valley-wide for 25-Years! We’re also the highest rated fireplace repair company in Arizona, providing fire pit & fireplace service and upgrades to the Phoenix, AZ area for 1/4 century. Same-day AC repair service & replacement quotes available 7-days a week in most cases. #1 Residential AC Contractor in USA ~ ACCA Other Services: Insulation, shade screens, duct sealing, gas fireplace r... read more
Location details
942 W 1st Ave, Mesa, AZ, 85210, United States
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Now that we have been living with our new 16 SEER Lennox package unit for a week since it was installed by MagicTouch Mechanical I can share our experience. We were so pleased to hear from Kat in the office that our install date got moved up by 2 days. She did a great job communicating with us during the ordering/scheduing part. Email, text and a phone call from Shvan, our installer notifying us of their arrival 30 minutes prior was great so we could be ready for them. He and another installer did a great job explaining how ... read more
Business response:
Thank you so much for your business and kind words! We are thrilled that you're so pleased with the service you received and the results!
Knowledgeable, didnt try to sell me on the most expensive a/c unit. Explained the difference between brands and what would be best for the house.
Business response:
Thank you for the kind words and for taking the time out of your day to share them both with us and publicly! We're delighted you had a great experience and look forward to continuing to exceed your expectations!
Our technician, ***************** was extremely detailed and professional. He explained the issues with our AC in terms that I could understand and gave me the option to choose how we wanted to proceed.
Business response:
Thank you so much for letting us know you had a great experience and for taking the time to share this wonderful review! We're so happy you had a great experience and look forward to continuing to deliver the same level of service each and every time you call on us.
Outstanding same day service. ***** was courteous and professional. He could have suggested a higher-cost fix but instead took the time to do an in-depth diagnostic. The result was a repair which was far less costly than expected. Ive already recommended ********************************************* to a friend!
Business response:
Thanks so much for your feedback and referral as well as your business! Were delighted youre so pleased!
****** was knowledgeable and efficient at his job. Would recommend this company and will use them in future
Business response:
Thanks so much for your feedback and business, both are sincerely appreciated!
Had Magic Touch out for our system maintenance, where ***** provided excellent service. Magic Touch installed our Bosch unit 2 years ago and have been pleasantly surprised on the quietness, and efficiency of the unit. So far no issues.
Business response:
Hi ***, thank you so much for your kind words and your business, both are sincerely appreciated! We're delighted to hear you're so pleased with both the service you've received and the performance & sound levels of the *****heat pumps we installed a few years ago :)
3 year old unit installed by them stopped cooling. **** stated the cause as the 'voltage absorption unit' and quotes ~$375 for parts and labor if he uses the part on the truck, or ~$550 for a part covered by the manufacturers warranty since it would require additional time to go get. Neither quote included the $75 service call feel.According to the manufacturer, there is no 'voltage absorption unit' in the system. The part was a simple capacitor which could be purchased for $20. The entire visit took less that an hour, so I ... read more
Business response:
Hi ***, I wish you would've contacted us prior to giving the technician permission to proceed with getting your A/C working again if you questioned the price. We are certainly not high-pressure and present the out-the-door price (parts, labor, taxes, overhead and profit) up-front for a reason - so you can decide if you'd like to proceed with the repair or not. Had you declined after the technician completed a thorough evaluation and ran diagnostics of your system nobody would've held it against you. I can assure you our pric... read more
Excellent service. On-time. Identified problems and solution options. No hard-pressure sale. After a web-search, we contacted Magic Touch for a second-opinion after a high-pressure call from another service provider. The Magic Touch technician arrived on-time and assessed our system. The technician pointed out issues/problems and solution options. We don't need a new A/C unit, in fact a new system would not address cooling issues. Our current unit is functioning correctly but the system needs a few tweaks and some duct-work ... read more
Business response:
WOW! Thank you so much for taking the time out of your day to write such a detailed review of your experience with us! We are absolutely delighted you're so pleased with the service & recommendations you received and look forward to continuing to exceed your expectations each and every time you call on us!
Magic Touch installed our AC unit 9 years ago and have taken care of it ever since. Today, our tech, Jeremy, visited for semiannual maintenance and did a wonderful job.
Business response:
Thank you so much for your loyal patronage and your kind words, we sincerely appreciate both and are delighted you're so pleased with the service you've been receiving over the years!
Frequently asked questions about Magic Touch Mechanical
How is Magic Touch Mechanical rated?
Magic Touch Mechanical has a 4.7 star rating with 941 reviews.
When is Magic Touch Mechanical open?
Magic Touch Mechanical is open now. It is open 24/7.
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