This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Magic Touch Mechanical
- Heating & Air Conditioning/HVAC
- Mesa, AZ
About this business
Magic Touch Mechanical has been providing heating & air conditioning repair service, new AC unit installation, maintenance & replacement valley-wide for 25-Years! We’re also the highest rated fireplace repair company in Arizona, providing fire pit & fireplace service and upgrades to the Phoenix, AZ area for 1/4 century. Same-day AC repair service & replacement quotes available 7-days a week in most cases. #1 Residential AC Contractor in USA ~ ACCA Other Services: Insulation, shade screens, duct sealing, gas fireplace r... read more
Location details
942 W 1st Ave, Mesa, AZ, 85210, United States
Get directions
my ac stopped working in **** 2022. I bought this house new and moved in **** 2018. Have an extended warranty on the ac system. I called the installing contractor but they could not get to me for 2 weeks. I went online, searched Lennox Warranty Repair and Magic Touch popped up. I called, they were able to send a tech over right away. He went in the attic, said there was a problem, the plenum was open and the coils needed cleaning. He went outside and said the capacitor was bad. This is a new house. I asked about warranty ser... read more
Business response:
As the owner, I personally investigated your claims after seeing its been 1 year since we provided same-day, emergency repairs on your AC. To set the record straight as it was clear you lied in your review. 1) It is literally impossible for a tech to present a tablet with just a signature line. 2) The software captures the scope of work, terms, price, and signature in ONE screen it CANNOT be changed. Not only did you see it that day, it was e-mailed to you that day (and time stamped that you opened it), and 2x since as weve ... read more
Thank you for your professionalism and understanding in fixing our A/C unit. Your company came through for us when we needed assistance the most.
Business response:
Thank you for your review!
****** was my tech. He was very professional and used the show covers when in the house. Very happy with his service. Will request ****** again
Business response:
Thanks so much for your business and feedback! Both are greatly appreciated and we’re all delighted you’re so pleased with the service you received!
We engaged Magic Touch to come out 10/21/22 to assess and fix two interior natural gas fireplaces and an outside gas fire pit (replace the fire pit ring) regarding our 21 year old home. The technician likely could have at least fixed the ****************** on the existing interior switches for a nominal cost with new switches, but he did nothing but quoted ridiculous prices to not only replace the switches but to also fully replace the fireplace assemblies and to even lay back the existing fake logs back in position. (Our fi... read more
Business response:
Hi, we investigated your review and found the certified fireplace technician did exactly what you requested at the price you were informed of and agreed to at the time of booking your call: Diagnostics on 2 gas fireplaces and 1 gas firepit. He spent a total of 2 hours diagnosing what the issues were with all three for $139 each. He spent a total of 3 hours on your job including travel there and paperwork. In listening to the recorded call when you booked, you were fully informed it was $139 for the service call and diagnosis... read more
Magic Touch sent ***** and ******** to our home to diagnose and repair our indoor gas fireplace. I could not be more pleased with both of the servicemen. They respected our home, was professional, polite and was very thourough and knowlegeable. Our fireplace had 2 problems. We decided to have ***** and ******** install the switch that upgrades my firepace automagically! They had the parts at the warehouse and will be out to install tomorrow, 10/27/2022. I am very happy and excited to be able to use it this winter. I will upd... read more
Business response:
Thank you so much for letting us know you had a great experience with our team...we sincerely appreciate your feedback and business!
AC not working, Technician responds ($75 charge) and states it is probably a system leak but he does not have the proper gauge to confirm the source. Offers a $2,395 contract to correct the leakage problem and states he will return in three days with supervisor. I agree to the contract as an expression of loyalty and trust. Three days later they return, look at the equipment and present several fixes that all involve 2 to 4 week lead times and $2,000 to $3,000 for a new coil. Total system replacement is 2 to 5 weeks lead tim... read more
Business response:
As you know, there was most certainly NOT a refusal to discuss, you've had 3 very lengthy discussions with both company owners personally. You were charged only for services provided which you both requested and authorized in writing. The services were provided as agreed, and you were charged only for those services. Your options were discussed in great detail and documented in writing PRIOR to your authorizing work provided. The fact that you need to knowingly lie about multiple facts in your review, change your story multi... read more
Excellent service. On time, professional and courteous. *** Worked efficiently and kept me informed of what he was finding. Completely explained our options as to repair and/or replacements for 5 gas fireplaces. Was very pleased with the service.
Business response:
Thanks so much for your business and feedback, both are greatly appreciated! We are delighted to hear you're so pleased with the service you received and look forward to exceeding your expectations each and every time you need our services!
To be clear Im not upset. We paid our **** based on their services rendered. What I was in aware of is a seasonal maintenance involves no maintenance. I did get a through report of how my system was running. Along with a nasty response from the owner on ****** reviews. Being a well respected business for 25 years they should have handled my opinion in a more professional manner. Historically they do this to anyone who dares to share a less than stellar report. I compliment the techs who came, they were wonderful. If you want... read more
****** and his partner were professional, courteous, and explained everything to me in ******** terms. They cleaned up after themselves. Overall, a very pleasant experience.
Business response:
Thank you so much for taking the time to review your experience with our team! We all sincerely appreciate your business and kind words and are delighted to see you're so pleased!
Frequently asked questions about Magic Touch Mechanical
How is Magic Touch Mechanical rated?
Magic Touch Mechanical has a 4.7 star rating with 941 reviews.
When is Magic Touch Mechanical open?
Magic Touch Mechanical is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com