This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Magic Touch Mechanical
- Heating & Air Conditioning/HVAC
- Mesa, AZ
About this business
Location details
942 W 1st Ave, Mesa, AZ, 85210, United States
Get directions
Im so happy I called. Everybody from the two gentlemen who showed up to fix my fireplace to the woman who took my calls were very pleasant and professional. I havent been able to use my fireplace in almost 4 years and I finally can! Thanks Magic touch fireplaces
Business response:
We're delighted to read your feedback and hear how pleased you are with our team. Thank you for your business and for letting us know we made you happy!
They did a great job and I would use them again. Showed up on time, found the problem quickly and repaired it the same day (they did leave to get parts but came right back).
Business response:
Thanks so much for letting us know you had a great experience with our team! We sincerely appreciate your business and you taking the time to share your kind words in a review. We're all delighted to hear you're so pleased!
I should have known by their rude responses on here that a company that treats complaints like they do **** a company worth doing business with.
Business response:
Copy of reply posted to the many sites you've written reviews with different information: Hello, I reviewed your complaint to see what went wrong and noted the following:We have not heard from you in over 3 years when we originally installed your rooftop heat pump. Many attempts were made to reach you via phone calls, post cards, and email to schedule maintenance you never responded. 1 month ago (over 3 years since weve heard from you), you contacted us and said another company told you the unit had a bad compressor and a re... read more
They prompt and sent a technician as soon as possible when **** arrived he did a thorough inspection and gave us our options. And then he had it up and running with in the hour my husband and I are very pleased
Business response:
Thanks so much for letting us know you had a 5-star experience with the team! We sincerely appreciate you taking the time out of your day to share a review and these kind words!
I had them review and install an HVAC system they recommended. A Gree/ Ultra 3 ton heat and cool system. After installation they replaced a structural brace that had been damaged by them. In doing so they ruined my gutter. Rather than replacing the 20' piece, they rehung it with all the dents in it they made. I wouldn't accept it but they refused to do anything about it.Now that I've had time to use the system, it does not keep up. I texted them and they just said there is a 25-to-30-degree difference in what it will cool fr... read more
Business response:
Hello, our sincerest apologies for your experience with the team! We will review your account immediately to locate the text message you sent to find out how it fell through the cracks. In the meantime someone will be contacting you today to schedule a diagnostic visit with a service technician. To assure any future messages get to the right department please use the Book Now feature on any page from our website or call our main office at ************. Either of these options will assure your message is received by our entir... read more
So, a few weeks back my 10-year-old ****** 5-ton A/C decided to act up. Now when I bought my house this unit was supposed to have been 1 year old and the previous owner claimed to have installed it himself as he used to be an A/C technician. My home inspection showed it wasn't installed correctly and I had Magic Touch Come out and inspect the install. They suggested a couple of things be corrected, but said it was "ok". Not the way they would have installed it, but "ok". Well, I had problems with this A/C unit once or twice ... read more
Business response:
Thank you so much for taking the time out of your schedule to share this kind review in such detail. We really appreciate the thought you put into sharing your experience with our team and are absolutely delighted you're so pleased with the outcome and performance of your new HVAC system!
my ac stopped working in **** 2022. I bought this house new and moved in **** 2018. Have an extended warranty on the ac system. I called the installing contractor but they could not get to me for 2 weeks. I went online, searched Lennox Warranty Repair and Magic Touch popped up. I called, they were able to send a tech over right away. He went in the attic, said there was a problem, the plenum was open and the coils needed cleaning. He went outside and said the capacitor was bad. This is a new house. I asked about warranty ser... read more
Business response:
As the owner, I personally investigated your claims after seeing its been 1 year since we provided same-day, emergency repairs on your AC. To set the record straight as it was clear you lied in your review. 1) It is literally impossible for a tech to present a tablet with just a signature line. 2) The software captures the scope of work, terms, price, and signature in ONE screen it CANNOT be changed. Not only did you see it that day, it was e-mailed to you that day (and time stamped that you opened it), and 2x since as weve ... read more
Thank you for your professionalism and understanding in fixing our A/C unit. Your company came through for us when we needed assistance the most.
Business response:
Thank you for your review!
****** was my tech. He was very professional and used the show covers when in the house. Very happy with his service. Will request ****** again
Business response:
Thanks so much for your business and feedback! Both are greatly appreciated and we’re all delighted you’re so pleased with the service you received!
Frequently asked questions about Magic Touch Mechanical
How is Magic Touch Mechanical rated?
Magic Touch Mechanical has a 4.7 star rating with 984 reviews.
When is Magic Touch Mechanical open?
Magic Touch Mechanical is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com