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Magic Touch Mechanical
- Heating & Air Conditioning/HVAC
- Mesa, AZ
About this business
Magic Touch Mechanical has been providing heating & air conditioning repair service, new AC unit installation, maintenance & replacement valley-wide for 25-Years! We’re also the highest rated fireplace repair company in Arizona, providing fire pit & fireplace service and upgrades to the Phoenix, AZ area for 1/4 century. Same-day AC repair service & replacement quotes available 7-days a week in most cases. #1 Residential AC Contractor in USA ~ ACCA Other Services: Insulation, shade screens, duct sealing, gas fireplace r... read more
Location details
942 W 1st Ave, Mesa, AZ, 85210, United States
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They prompt and sent a technician as soon as possible when **** arrived he did a thorough inspection and gave us our options. And then he had it up and running with in the hour my husband and I are very pleased
Business response:
Thanks so much for letting us know you had a 5-star experience with the team! We sincerely appreciate you taking the time out of your day to share a review and these kind words!
I had them review and install an HVAC system they recommended. A Gree/ Ultra 3 ton heat and cool system. After installation they replaced a structural brace that had been damaged by them. In doing so they ruined my gutter. Rather than replacing the 20' piece, they rehung it with all the dents in it they made. I wouldn't accept it but they refused to do anything about it.Now that I've had time to use the system, it does not keep up. I texted them and they just said there is a 25-to-30-degree difference in what it will cool fr... read more
Business response:
Hello, our sincerest apologies for your experience with the team! We will review your account immediately to locate the text message you sent to find out how it fell through the cracks. In the meantime someone will be contacting you today to schedule a diagnostic visit with a service technician. To assure any future messages get to the right department please use the Book Now feature on any page from our website or call our main office at ************. Either of these options will assure your message is received by our entir... read more
So, a few weeks back my 10-year-old ****** 5-ton A/C decided to act up. Now when I bought my house this unit was supposed to have been 1 year old and the previous owner claimed to have installed it himself as he used to be an A/C technician. My home inspection showed it wasn't installed correctly and I had Magic Touch Come out and inspect the install. They suggested a couple of things be corrected, but said it was "ok". Not the way they would have installed it, but "ok". Well, I had problems with this A/C unit once or twice ... read more
Business response:
Thank you so much for taking the time out of your schedule to share this kind review in such detail. We really appreciate the thought you put into sharing your experience with our team and are absolutely delighted you're so pleased with the outcome and performance of your new HVAC system!
my ac stopped working in **** 2022. I bought this house new and moved in **** 2018. Have an extended warranty on the ac system. I called the installing contractor but they could not get to me for 2 weeks. I went online, searched Lennox Warranty Repair and Magic Touch popped up. I called, they were able to send a tech over right away. He went in the attic, said there was a problem, the plenum was open and the coils needed cleaning. He went outside and said the capacitor was bad. This is a new house. I asked about warranty ser... read more
Business response:
As the owner, I personally investigated your claims after seeing its been 1 year since we provided same-day, emergency repairs on your AC. To set the record straight as it was clear you lied in your review. 1) It is literally impossible for a tech to present a tablet with just a signature line. 2) The software captures the scope of work, terms, price, and signature in ONE screen it CANNOT be changed. Not only did you see it that day, it was e-mailed to you that day (and time stamped that you opened it), and 2x since as weve ... read more
Thank you for your professionalism and understanding in fixing our A/C unit. Your company came through for us when we needed assistance the most.
Business response:
Thank you for your review!
****** was my tech. He was very professional and used the show covers when in the house. Very happy with his service. Will request ****** again
Business response:
Thanks so much for your business and feedback! Both are greatly appreciated and we’re all delighted you’re so pleased with the service you received!
We engaged Magic Touch to come out 10/21/22 to assess and fix two interior natural gas fireplaces and an outside gas fire pit (replace the fire pit ring) regarding our 21 year old home. The technician likely could have at least fixed the ****************** on the existing interior switches for a nominal cost with new switches, but he did nothing but quoted ridiculous prices to not only replace the switches but to also fully replace the fireplace assemblies and to even lay back the existing fake logs back in position. (Our fi... read more
Business response:
Hi, we investigated your review and found the certified fireplace technician did exactly what you requested at the price you were informed of and agreed to at the time of booking your call: Diagnostics on 2 gas fireplaces and 1 gas firepit. He spent a total of 2 hours diagnosing what the issues were with all three for $139 each. He spent a total of 3 hours on your job including travel there and paperwork. In listening to the recorded call when you booked, you were fully informed it was $139 for the service call and diagnosis... read more
Magic Touch sent ***** and ******** to our home to diagnose and repair our indoor gas fireplace. I could not be more pleased with both of the servicemen. They respected our home, was professional, polite and was very thourough and knowlegeable. Our fireplace had 2 problems. We decided to have ***** and ******** install the switch that upgrades my firepace automagically! They had the parts at the warehouse and will be out to install tomorrow, 10/27/2022. I am very happy and excited to be able to use it this winter. I will upd... read more
Business response:
Thank you so much for letting us know you had a great experience with our team...we sincerely appreciate your feedback and business!
AC not working, Technician responds ($75 charge) and states it is probably a system leak but he does not have the proper gauge to confirm the source. Offers a $2,395 contract to correct the leakage problem and states he will return in three days with supervisor. I agree to the contract as an expression of loyalty and trust. Three days later they return, look at the equipment and present several fixes that all involve 2 to 4 week lead times and $2,000 to $3,000 for a new coil. Total system replacement is 2 to 5 weeks lead tim... read more
Business response:
As you know, there was most certainly NOT a refusal to discuss, you've had 3 very lengthy discussions with both company owners personally. You were charged only for services provided which you both requested and authorized in writing. The services were provided as agreed, and you were charged only for those services. Your options were discussed in great detail and documented in writing PRIOR to your authorizing work provided. The fact that you need to knowingly lie about multiple facts in your review, change your story multi... read more
Frequently asked questions about Magic Touch Mechanical
How is Magic Touch Mechanical rated?
Magic Touch Mechanical has a 4.7 star rating with 952 reviews.
When is Magic Touch Mechanical open?
Magic Touch Mechanical is open now. It is open 24/7.
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