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Magic Touch Mechanical
- Heating & Air Conditioning/HVAC
- Mesa, AZ
About this business
Magic Touch Mechanical has been providing heating & air conditioning repair service, new AC unit installation, maintenance & replacement valley-wide for 25-Years! We’re also the highest rated fireplace repair company in Arizona, providing fire pit & fireplace service and upgrades to the Phoenix, AZ area for 1/4 century. Same-day AC repair service & replacement quotes available 7-days a week in most cases. #1 Residential AC Contractor in USA ~ ACCA Other Services: Insulation, shade screens, duct sealing, gas fireplace r... read more
Location details
942 W 1st Ave, Mesa, AZ, 85210, United States
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AC not working, Technician responds ($75 charge) and states it is probably a system leak but he does not have the proper gauge to confirm the source. Offers a $2,395 contract to correct the leakage problem and states he will return in three days with supervisor. I agree to the contract as an expression of loyalty and trust. Three days later they return, look at the equipment and present several fixes that all involve 2 to 4 week lead times and $2,000 to $3,000 for a new coil. Total system replacement is 2 to 5 weeks lead tim... read more
Business response:
As you know, there was most certainly NOT a refusal to discuss, you've had 3 very lengthy discussions with both company owners personally. You were charged only for services provided which you both requested and authorized in writing. The services were provided as agreed, and you were charged only for those services. Your options were discussed in great detail and documented in writing PRIOR to your authorizing work provided. The fact that you need to knowingly lie about multiple facts in your review, change your story multi... read more
Excellent service. On time, professional and courteous. *** Worked efficiently and kept me informed of what he was finding. Completely explained our options as to repair and/or replacements for 5 gas fireplaces. Was very pleased with the service.
Business response:
Thanks so much for your business and feedback, both are greatly appreciated! We are delighted to hear you're so pleased with the service you received and look forward to exceeding your expectations each and every time you need our services!
To be clear Im not upset. We paid our **** based on their services rendered. What I was in aware of is a seasonal maintenance involves no maintenance. I did get a through report of how my system was running. Along with a nasty response from the owner on ****** reviews. Being a well respected business for 25 years they should have handled my opinion in a more professional manner. Historically they do this to anyone who dares to share a less than stellar report. I compliment the techs who came, they were wonderful. If you want... read more
****** and his partner were professional, courteous, and explained everything to me in ******** terms. They cleaned up after themselves. Overall, a very pleasant experience.
Business response:
Thank you so much for taking the time to review your experience with our team! We all sincerely appreciate your business and kind words and are delighted to see you're so pleased!
Excellent & timely service. Tech was knowledgeable and friendly and completely the work quickly.
Business response:
Thank you so much for letting us know you had a great experience with us. We really appreciate your business and review and are delighted you're so pleased!
Good service and very friendly. *** did a great job and came highly recommended
Business response:
Thanks so much for letting us know you had a great experience!
Excellent communication and very professional service. I will contact them for all of my fireplace needs.
Business response:
Thank you so much for your review, we're all delighted you're happy with the service you received!
****** was very knowledgeable, efficient, explaining all options for repair & updating!Would highly recommend him!*****
Business response:
Thanks so much for letting us know you had a great experience with ****** on your recent repair service, were delighted to hear that and very much appreciate your business!
********************* quickly diagnosed and resolved my fireplace problem. He was courteous and kept me informed the whole time he was here. Im very pleased.*********************
Business response:
Thanks do much for letting us know you had a great experience with us for your recent gas fireplace repair service! We really appreciate your business and review, and are delighted you're so pleased with the service you received and the results!
Frequently asked questions about Magic Touch Mechanical
How is Magic Touch Mechanical rated?
Magic Touch Mechanical has a 4.7 star rating with 959 reviews.
When is Magic Touch Mechanical open?
Magic Touch Mechanical is open now. It is open 24/7.
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