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Lexington Law
- Credit Counseling Service
- Birmingham, AL
About this business
Location details
2100 Southbridge Pkwy Suite 650, Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
This business is a scam. They were recommended as help for credit repair. I called to INQUIRE only and was signed up without my acknowledgement. Then I called them when I received an email that the payment was declined. First, I am not sure who's credit card was on file because it was not mine. Then they said I signed agreements and such. Finally, when I asked to speak to a supervisor, the supposed paralegal closed my account.
Business response:
Lexington is sorry to hear of any problems this individual had with Lexington’s services. Clients confirm the engagement process either online or through text message, and Lexington is unable to proceed until that process is completed. The agreement is available to any client either directly on the client website or by requesting a copy from Lexington. Any payment information on file would be the information provided by the individual on the initial phone call. There seemed to be no confusion when this individual called back... read more
Very satisfied with this company! I don't complaints and I will always if I need too!
Company is a scam. Sales person signs you up. Ask if your married I answered yes he said great this includes your wife as well with no additional charge. Next thing I know I get billed for two people. Good luck getting them on the phone. Over two hours await before I hanged up. Credit card company same thing. No answer. The only time you will speak with them is sign up or cancelation.
Business response:
Lexington offers a discount to clients when they refer another person to engage Lexington’s representation at the same time. This discount applies to the first fee that is associated with the cost of setting up the clients’ cases. After the initial discount each client makes payments based on the service level each individual client chooses. Lexington has reached out to this former client to discuss this discount and has resolved his concerns.
Highly recommend Lexington law they have not let me down at all I have had over 20 removals in just a short 4 month period and they are always there to work with you if you were ever to get backed up on your monthly dues
This place does okay with challenging things on your credit, HOWEVER they take out more money than I agreed on. When you call to cancel they try to suck you back in and say they can change the date, or come up with weird policies as to why you can cancel. Then they say they can make your plan cheaper (randomly) when I've been asking to to cancel all long. They agree to bring you down to the $25 plan and still take $99 out of your account. Representative was nasty the last two times I spoke with them because I wanted to canc... read more
Business response:
Lexington Law Firm is sorry to hear of this client’s experience with Lexington. Lexington prides itself in helping client better their credit worthiness and always attempts to help clients with different budgets and circumstances. Lexington attempted to help this client with a service level that would fit her budget and allow Lexington to continue working on her behalf. An attorney from Lexington has reached out to this client regarding this manner via email and would advise her to contact Lexington as provided in the email ... read more
So on 3/08/2018 I called this business because I saw great reviews online ( never checked BBB sadly) and I needed a few things removed from my credit report. They pull my credit report for 14.99 $ while on the phone and they said on 3/13/2018 they will charge me 109.99 $ to begin my credit repair. I started to research more because they gave me a 5 day grace period before payment of the 109.99 $. I found that the negative items on my accounts were not specific to what they were able to remove so today 3/12/2018 I called to c... read more
Business response:
Lexington is sorry to hear of this client’s problems in contacting Lexington. Lexington has one main number it gives to its clients to be able to assist them as quickly as possible. Lexington has reviewed this client’s case and can ensure that there is no balance as he terminated the representation within the right of rescission that Lexington allows. An email was also sent to him to confirm his case with Lexington is closed. Federal law mandates three days must be given before an individual can be charged for credit repair,... read more
The company was able to get a negative mark off my credit—however it was not the credit issue I originally hired them for. After three months of $125 payments there was no further action by the firm on my remaining issue. I called to cancle my service. Each call I was on hold upwards of thirty minutes. I also sent two emails to cancle which went inanswered. When I finally got through to an associate on my fouth try he hung up on me when I asked to cancel. I called right back and was on hold for an hour. When I spoke to the a... read more
Business response:
Lexington Law Firm assists its client’s by sending challenges directly to the credit bureaus and letters to creditors on the client’s behalf. Lexington also provides identity theft protection and insurance, credit monitoring and coaching, a monthly FICO score, and other online tools to assist clients in their goals of better credit. Lexington cannot control which items may be removed or remain on a client’s credit report as items are left to the discretion of the creditors and/or the credit bureaus based on their investigati... read more
I made an original phone call to Lexington Law in January 2018. I was originally quoted a price of $109/ month, but if I signed up a second person with me at the time, then I would only be paying $54.95 for my first payment. I did not realize until Feb 2018 that this company had actually charged me TWO payments of $54.95, and that my actual monthly payment was going to be $218/ month instead of the $109/ month. When I had called them to cancel their services, I had spoken with an unknown male supervisor who told me that he w... read more
Business response:
Lexington is sorry to hear of any misunderstanding or miscommunication regarding the price of its service. In addition to the phone call, every client must sign the engagement agreement that allows Lexington to represent him or her going forward. The engagement agreement lists the service levels and the corresponding cost for each service level which is paid each month. An attorney from Lexington has reached out to this client via email to discuss this issue with her. Lexington would advise her to be on the lookout for that ... read more
i have been using lexington law for about 2 months so far can honestly say they have been wonderful and have very pleased with there coustomer service where and have been very honest about everything and done what they told me they would do my credit is on the rise and am very happy!
Frequently asked questions about Lexington Law
How is Lexington Law rated?
Lexington Law has a 3.2 star rating with 563 reviews.
When is Lexington Law open?
Lexington Law is closed now. It will open tomorrow at 7:00 a.m.
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