Kia of Augusta

Dani R 

on BBB

a year ago

Worst dealership ever. The service department is very unprofessional, u trained and dismissive to customer concerns even when the customer is right. The service center has had my car since August 15th and it is almost October, no car and no communication from the dealership. The leadership is never available and the one service supervisor that is available is unprofessional and acts just as dismissive as the advisors. As if it is not already irritating to have a car with continuous issues, the people that you rely on to fix ... read more

Debbie R 

on BBB

a year ago

I bought a *** **** EV in June, 2023, from Kia of West Chester. The salesman, ******, was very nice to deal with. However, I will never buy another *** because:In August I noticed that the driver side door handles were not completely painted- the paint did not cover completely to where the handles meet the door. I sent a photo to ****** and did not get a response, then stopped in and showed both ****** and a supervisor the issue. They said they had to contact *** to find out if it was covered by the warranty. I was later inf... read more

Donnya S 

on BBB

a year ago

We purchased a Kia Stinger at Midwest Kia in 2023. We have had issues with it ever since. It has been in Midwest Kia's service dept/shop over 5 times. One of the times it sat there for 62 days. It is in the shop again and it has been 3 weeks. Midwest Kia is not willing to budge on making this right or buying it back. Every time I have to take it back to the service dept (for the same issue) they say its fixed or they do not know what's wrong or how to fix it. I have the Kia app on my phone and can see when the door is opened... read more

Gracie W 

on BBB

a year ago

This is my 5th. *** purchased from this car dealership. The salesperson **** told me his general manager had decided not to take my 2018 *** ******* on trade in. They stated to me to give the *** back to ************** as a surrender and take the 7-year hit on my credit. They also said with my income, I would not be garnished. On 7/6/2024 approved me for a lone again with ************** for a 2022 *** ********* This has been my 5 purchase of ***'s from this dealership. I do not want to take the hit on my credit for 7 years. ... read more

Mathew S 

on BBB

a year ago

Buyer beware! this is one of those dealerships that gives all car dealers a bad name. I purchased a used vehicle, I specifically asked if I had an inspection period and was told if there were any major issues in the next few days they would take care of me. To my surprise, the vehicle started shaking on the drive home. I hadn't owned it for an hour and had $3,800 in repairs were required. When I was able to speak with them on the following Monday I was told too bad you negotiated the price to not include our extra fees so we... read more

Carol S 

on BBB

a year ago

If I could give zero stars I would. This dealership is inattentive to its customers. I bought a new car in July and because I live out of state they told me they deal with an outside agency to do the registration paperwork which is part of the fee I paid. Thirty-plus days after I bought my car and after several phone calls to the dealership, they advised me to complete a Limited Power of Attorney to file my registration. It took several days for them to forward the POA to me. 60 days later I still do not have a valid registr... read more

Donna H 

on BBB

a year ago

I took my car in Thursday ****** has very nice customer service I will let anyone to go to him *** car dealership downtown very good place to have anything done to your car my name is ******* ***** 

Sydni A 

on BBB

a year ago

I brought my 2023 *** ******** in because of my car losing power. I brought it in THREE separate times. They were unable to find anything wrong and ***** the service manager said they were losing money trying to figure out whats wrong with my car and to take it somewhere else. When I said I didnt want the car back because it still was not working right they just had sales reach out to me every single day asking if I wanted to buy a new car instead of fixing the one I already have?!? I had to block Esmes number the sales *** ... read more

Sue S 

on BBB

a year ago

Kia of Mankato has been a wonderful experience. Sales, service and finance made the whole process seamless and very buyer friendly. My 2024 Telluride is a dream!