This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Kia of Augusta
- Car Dealers
- Augusta, GA
About this business
Location details
1770 Gordon Hwy, Augusta, GA, 30904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Nicole was great. Oil change in a timely manner. I was comfortable while waiting.
They are all a bunch of liars and pull you through the ringer, just to give you your vehicle worse then what it was brought in for. They are the ones that left my oil cap off after my last oil change and they don't care how much time, money and stress this has caused me. They tell you work is complete after 4 days of having your vehicle and then did absolutely nothing to fix their mistake!! And it was smoking so bad from the oil all over my engine and told me it would be fine!!
As always , service is always pleasant ,customer service excellent! They take the time to answer your questions.
My experience with Ed **** Hyundai was deeply disappointing and stressful. What should have been a joyful milestone turned into a nightmare due to their lack of professionalism, integrity, and care for their customers. After the purchase, they refused to address promised repairs and became unresponsive, leaving my family feeling helpless and disregarded. The staff showed no empathy, and their dismissive attitude caused unnecessary distress during an already significant and emotional purchase. I strongly advise anyone conside... read more
Business response:
I'm very sorry to hear of your poor experience with our organization Mr. ***** Sadly as much as we may strive for perfection, we're human and don't always get it right. I've spoken with the team this morning and understand the seat repair that was promised at time of purchase wasn't up to standard and as a result we're getting it completed properly and you're in a vehicle so you have transportation while we remedy the concern. Obviously I can't go back and undo what's already been done, but rest assured we'll use your feedba... read more
Excellent communication! And the teamwork on behalf of their customers is notable.
I have to day this process was the most easiest car buying I've ever had I did everything over the phone and then went in to just sign paperwork and then bam! I was in my car I appreciated everyone who helped me including Brett who did an amazing job at getting me into our family ride. Thank you so much for all you do and the company of Stoke Hodges KIA!
I paid for a timing chain/timing belt to be installed when I got an oil change and a tune up, but the mechanic did not replace the timing chain/timing belt so my car broke down. You cannot easily see that part on a car because the part is inside a cover. If the Kia repair shop does not have the part, then you still get charged for the part and for the labor expense.
The repair services are lousy. I paid to have a timing chain/timing belt installed, but the mechanic skipped that part so the vehicle just broke down after the tune up and oil change without the timing chain/belt. Kia hires anybody and just skips installing a part if the part is out of stock. The repair people say to just buy a new car instead of using the repair services.
I paid for a timing chain/timing belt to be installed when I got an oil change and a tune up, but the mechanic did not replace the timing chain/timing belt so my car broke down. You cannot easily see that part on a car because the part is inside a cover. If the Kia repair shop does not have the part, then you still get charged for the part and for the labor expense.
Frequently asked questions about Kia of Augusta
How is Kia of Augusta rated?
Kia of Augusta has a 4.7 star rating with 370 reviews.
When is Kia of Augusta open?
Kia of Augusta is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com