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Kia of Augusta
- Car Dealers
- Augusta, GA
About this business
Location details
1770 Gordon Hwy, Augusta, GA, 30904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
THE WORST KIA *** They dont fix theyve messed up. They blame it on you . They lost my key and wont replace it .
If you get the chance to buy a KIA from Freedom KIA Morgantown, WV DO NOT. I highly encourage you to go out of state or avoid KIA all together. I got screwed on my second KIA when i purchased it from Freedom KIA with some poor tires with no resolution. When my time to get a new car came i went to KIA because I liked the brand and the quality. I choose to go back to Freedom Kia and buy a car from this dealership as it had went under new management. Well I was wrong it was new management but same practices. I was eligible to r... read more
If you get the chance to buy a KIA from Freedom KIA Morgantown, WV DO NOT. I highly encourage you to go out of state or avoid KIA all together. I got screwed on my second KIA when i purchased it from Freedom KIA with some poor tires with no resolution. When my time to get a new car came i went to KIA because I liked the brand and the quality. I choose to go back to Freedom Kia and buy a car from this dealership as it had went under new management. Well I was wrong it was new management but same practices. I was eligible to r... read more
Business response:
We at Freedom Kia have a very high respect for our nations veteran population. We support multiple organizations and offer military discounts on services here at the store. The Kia America rebate you are referencing does require documentation provided from our customers to apply for this incentive. In your case the documentation was not provided within the allowed time from Kia. Freedom Kia decided to cover the incentive for you anyway and a check was cut in your name for the amount of the incentive. We ask that you reconsid... read more
Let the Buyer Beware #1 Rule These kia folks are Not Your Friend. They are Car Salespeople. #2 Brace for impact- Up charging-lots of up charging. Hector sold me undercoating I did not want. Would not let me out of deal. He said, “It’s too late.” Not true. Cost me $895. over .6 years at 14.95% #3 Once you seal the deal. Prepare for zero follow thru from sales manager Logan #4 Take a lawyer or experienced buyer with you. If you’re a female, you’re are screwed. I dealt with Tristin-very nice. Hector liken to a street hustler be... read more
Business response:
Ms. ********* we are sorry to hear you are not happy with your purchase. If you would like to return the vehicle and get out of the deal, please contact me to get it handled. Thanks ***** ********* Store Manager ************
Had a service appointment at 3:00pm. Arrived at 3:02 and got in line at the express service line. I had to flag down a ****** to get a service number attached to my car and it's currently 3:24 as I write this review with 0 contact with any service providers. I went in to ask if any advisors was going to talk to me and was told the one I was assigned to was going to be coming out. Yeah right.
Calling in advance for appointments or information doesnt help on the service department. Its as if the person assisting through the phone does not know about whats required, or there is no communication between staff. I had called to make an appointment. I was told to come in early for the procedure. I had set a day to bring my vehicle for service and a diagnostic test. I was told when arrived that for that I need to leave the vehicle and they could not do it. I left with only the service and the motor light on. I had recei... read more
Business response:
We apologize for any miscommunication and inconvenience you experienced with our service department. Your feedback is important to us, and we would like to learn more about your visit to address your concerns. Please contact us at ************************* with more details, and well do our best to assist you.
I purchased a used Kia ***** on 8 February 2025, in active duty Army going on 19 years and had just previously returned from an overseas deployment. On my way back from purchasing the car I stopped to let some air out of the tires because the *** was almost at the max, I noticed the damage to the rims on the passenger side and focused I would address it to the dealership the following Monday since my kids where waiting on me at home. Ive reached out to them twice already and keep being told theres nothing they can do, the ma... read more
I bought a 2022 *** K5 in Nov. of 2023. I received a recall on my car back in June 2024, the recall was for the gas tank expanding. My gas tank expanded and made my back seat pop up while I was driving down the interstate. I took it to paramount **** two days later they put me in a rental car fully covered through the dealership. For the next 5-6 months they sent me message after message saying they still had not found a solution for my car. Meanwhile I was still making over $400 car payments each month, almost $200 car insu... read more
Terrible customer service (the service advisor). **** was a jerk and doesnt care about helping customers out! When I went in to talk about my car thats having electrical problems he responded inconsiderate on how it wasnt his problem! When I tried to leave he followed me to keep arguing with me super unprofessional!!!!! The car I got was a brand new 2025 *** K4 and had it for a month and is already having problems! What a Lemon. If you want fresh lemon go to casa kia!!!
Business response:
Were sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent customer service is our top priority, and we take concerns like yours seriously.We would like to better understand what happened and find a way to assist you with your vehicle concerns. Please reach out to our service management team at so we can address this matter directly and work toward a resolution.
Frequently asked questions about Kia of Augusta
How is Kia of Augusta rated?
Kia of Augusta has a 4.7 star rating with 370 reviews.
When is Kia of Augusta open?
Kia of Augusta is closed now. It will open at 9:00 a.m.
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