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Kia of Augusta
- Car Dealers
- Augusta, GA
About this business
Location details
1770 Gordon Hwy, Augusta, GA, 30904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst experience with a dealer,bought a van from the dealer on November 2024,not even 2 miles from the dealer had to call them that something was sounding horrible, like something was loose,bring the van in,sure they have left parts loose,also needed sway bar link ks,rotors,brought the van in 3 times cause it kept making a noise like something was loose,they check and said that noise was the tires and everything was ok,now on march of 2025 ,4 months down the road ,the car is making a grinding noise from rear right side,I can... read more
This dealerships service department has been holding my vehicle hostage for over a month! I've paid them and they refuse to put my vehicle back together so I can pick it up. NEVER TAKE YOUR VEHICLE HERE!!!
Greenway Kia West is the most unprofessional business with very disgusting employees! For the Very short time that I was there, I was being assisted by a representative named ****. He started off the process, which was smooth for the most part. When we couldnt quite agree on numbers, he went to go speak with his manager ***** ****** and that is when the interaction that I had with ****** mahegny turned this experience into a nightmare. ****** approached me and instantly asked me what the problem was instead of greeting me an... read more
I have nothing but great things to share about Herrnstein. I have tbh, there were some reviews that had me unsure, so I proceeded with caution. After finding the perfect Jeep online, I reached out and was directed to **** ********, Internet Sales Manager. He is so relatable & knowledgeable. The dealership is 2-3 hours away. I joked about delivery. First, let me say that there was no need to negotiate a price. They already had a great price, lower than the **** Between **** and the finance staff, my questions were answered. W... read more
Purchased a used car 2023 that has had problems from the start. Due to various issues (auto/start lights, misaligned door, bad door sensor, oil consumption issues, engine issues to name a few), I have not had access to the car for more than half a year total if that. Now the car needs an engine replacement after Kalidy charged me for rebuilding the engine. Now they say they do not do that kind of work on my car. I tried several times (not long after the purchase up until now) to contact the General Manager for help and am no... read more
Horrible customer service department experience. My service engine light came on last week. I was told to bring it in after work for a diagnostic test. I was told it was giving 3 errors and that I would have to reschedule to bring it in to leave it longer for the mechanic to have time to figure out the issues. I told them my work schedule and that I would need a loaner or a shuttle to and from work. I was scheduled today and was told I could drop my car off at 7am and they would have my loaner car ready. I arrived this morni... read more
Business response:
We completely fumbled the ball on this and I have reviewed with the employees responsible. Ms. ******** is in a loaner and I apologize for the inconvenience. Waiting on parts to complete the repair.
My experience with Ed Voyles was disappointing, and I encourage others to be cautious when purchasing a used vehicle here.I found a used 2022 truck on their website and visited the dealership to inspect it. The CARFAX report was clean, and the salesperson, *********, assured me there were no issues with the truck. Based on this information, I purchased the truck on January 11, 2025.Shortly after, I noticed several concerns. Despite the ****** report stating the truck was serviced in December 2024, including tire maintenance,... read more
Business response:
I'm so sorry to hear of your poor experience Maxwel. Needless to say we don't have any control over CARFAX reporting but we certainly have control over the way we communicate and address your concerns. Please feel free to contact me direct to further discuss your concerns @ ***********************************************************. - ***** *****, General Manager, Ed Voyles Hyundai
Let me tell you a story about a dealership that will lie to you, do shoddy work, and refuse to correct any of it. First, I had an issue with the turbo on my 2015 Kia ******* They assured me it was probably a waste gate actuator. I asked if there was any way to test it and be sure. They said it was impossible, and I would have to get it replaced and see if that fixed the issue. It did not, so I took it to a different mechanic. They diagnosed that the waste gate itself was shot and I needed a new turbo assembly. I asked if the... read more
Business response:
Thank you for bringing this to our attention Mr. *************** As you'd no doubt be aware the Voyles organization has been around for over 70 years and has a very good reputation in the community. Saying that, whilst I don't think our team had any intention of purposely misleading you, lord knows we're human and don't do everything right all the time. I really appreciate you bringing this to our attention, I've escalated your concerns to our Fixed Operations Director for further review. Regards, ***** *****, GM - Ed Voyles... read more
IF I could give them 0 stars I would!! My vehicle has been in the service department for going on two months. NO ONE has ever called me with updates on the progress or issues with my vehicle, I had to call each and every time. I left messages and received no call back. I took in a seven passenger vehicle because my check engine light was on. While my car was in service, I requested a vehicle to accommodate my travel to work and so forth and I was given a Kia *** Not at all equivalent to the vehicle I took in, but I accepted ... read more
Business response:
*******, I feel your frustration and we have done the best to get your vehicle back on the road ASAP. We deal with lots of vehicles and in regards to the battery it did fall multiple load tests and needed to be replaced.
Frequently asked questions about Kia of Augusta
How is Kia of Augusta rated?
Kia of Augusta has a 4.7 star rating with 370 reviews.
When is Kia of Augusta open?
Kia of Augusta is closed now. It will open at 9:00 a.m.
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