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Kia of Augusta
- Car Dealers
- Augusta, GA
About this business
Location details
1770 Gordon Hwy, Augusta, GA, 30904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They sold me a used vehicle with extended warranty. Car engine broke down a month later and Ive called and been to this garbage dealership several times. ***** has not called me back nor solved my problem. I have put in a claim with the insurance company ********. It got denied vecod the elimination period. Meaning its the dealership responsibility to fix my car. They are giving me the run around but Im coming with the full extent of the law.
Car taken hostage they kept my car for 2 months after I was told I could come pick it up the following day they still havent fixed the issue every time I call its like their goal is to get me off the phone so they could hold car longer no matter who I speak to the manger **** the tech ***** If I wouldve got the part and took it to my Mexicans they wouldve gotten me out the door same day Im currently paying a car note so *** could keep my car hostage this is BAD BUSINESS Practice
Business response:
I sincerely apologize for the frustration and inconvenience youve experienced. We understand how difficult it is to be without your vehicle for an extended period, and this is not the experience we want for our customers. Delays can happen for various reasons, but communication should never be lacking. I would like to personally look into your situation and work toward a resolution as quickly as possible. Please reach out to me directly so we can discuss this further.**** ***** General Manager Nalley Kia ************
Awesome service. They did a wonderful job. Very professional. Thank you.
Business response:
Thank you for your 5-star review! We're thrilled to hear you had an awesome experience with us. Our team takes pride in providing professional and top-notch service, and your kind words mean a lot. If there's anything else we can assist you with, don't hesitate to reach out. Thank you for choosing Casa Kia!
Superb service, they txt you the recommended service for your vehicle, prices, and return your vehicle super clean.Very satisfied with service!!!
Business response:
Thank you for the fantastic review! We're so glad to hear you had a superb experience with us. Keeping you informed with text updates and delivering your vehicle clean and serviced to perfection is what we strive for. Your satisfaction means everything to us, and we look forward to taking care of you and your vehicle again in the future!
Whenever I go there I am always so pleased with the service department. They are all very helpful, but I mainly work with ****. Whenever I go to get service done I try to make sure that he is the person I work with. He has taken care of problems I have had in the past in a very professional and timely manner. Will be continuing to give them my business.
Excellent service, attentive to my needs!! Highly recommended, reasonable prices.
Unfortunately I am left to leave a review about Kia of Des Moines. I have a *** **** where it de-rates itself and has been in for diag 3-4 visits. Same code, same symptoms, and their technicians can not resolve the problem. After replacing the knock sensor twice. The issue still occurs. Their service advisor: *. *****, does not have any integrity when it comes to the job position she holds. She treated us with disrespect to say the least. I am a Certified Technician and takes the Auto world very seriously. My wife and I simp... read more
Total scammers. They charm you (like all car sales do) but then get you at the end with a price you didnt agree to. Wolves in sheep clothing
I'm sharing the email I wrote to my salesman at Raceway Kia in Freehold that took place on 12/27/24. It was a total bait and switch maneuver. I caution you not to do business with this dealership. ================================================================================ Good morning, Justice, I need to express my dissatisfaction with the purchase process for the 2025 Sportage. Initially, I came in with the intention of purchasing a fully-loaded 2024 Sorrento, but after negotiations, the car exceeded our budget. I the... read more
Frequently asked questions about Kia of Augusta
How is Kia of Augusta rated?
Kia of Augusta has a 4.7 star rating with 370 reviews.
When is Kia of Augusta open?
Kia of Augusta is closed now. It will open at 9:00 a.m.
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