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The JW Marriott Indianapolis is a luxurious and spacious hotel complex that serves as the premier convention headquarters hotel in Indianapolis with more than 103,000 square feet of meeting, banquet and exhibit space.
10 S West St, Indianapolis, IN, 46204, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Valet parking was there immediately with a smile, someone came to us immediately upon entering the door. The room was not the cleanest but there was always someone to help! Being that there was a pacers game, monster jam, and its valentines day weekend I would say they offered acceptional service!
Business response:
Thank you for the 5 star review Adam. We are sorry to hear that we fell short of your expectations for the cleanliness of the room. We will be sure to address with our housekeeping staff.
Best service I have ever experienced in any hotel! Beautiful place, friendly staff, gorgeous views!
You've won my heart over. I called to get a late checkout & behold my surprise when I have soup, a handwritten card & some beverages delivered to my door. Thank you for making me feel a little better.
We always enjoy our stays with JW. Staff is always courteous and helpful. Rooms are clean and comfortable. Only reason we gave 4 stars instead of 5 is it would be convenient to have ice machine on each floor vs just the 2nd floor. That will not stop us from returning in the future.
Business response:
Thank you so much for your kind review Krista & Randy. Apologies for the inconvenience you felt due to the ice machines. Next time you visit, simply call down to room service and they will be happy to bring ice to your room right away.
Great staff! Hotel is 1st class and treats their guests in the same fashion. Banquet team did an amazing job with our conference.
Business response:
Thank you for your 5 star review David. We are so happy to hear that you had a great conference. We hope to see you again soon.
Great conference. Every member of the team was actively engaged to ensure everything went off without any problem! Thanks JW Indy!
Business response:
Thank you so much for your review Stephen. We are happy to hear that the team was actively engaged and your stay was problem free. We hope to see you again soon.
Genuine caring staff. Incredible rooms and Food and Beverage. Craft cocktails. Well done JW INDY!! Game changers in the city for sure.
Business response:
Thank you so much for your 5 star review Brian! We are so happy to hear that you enjoyed your stay and hope to see you again soon.
JW Marriott Indianapolis has a 4.5 star rating with 7,934 reviews.
JW Marriott Indianapolis is closed now. It will open tomorrow at 9:00 a.m.
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