Jn Phillips Auto Glass

Chuck N 

on BBB

2 years ago

If I could place a zero rating, I would. My insurance company uses Safelite as the primary glass repair provider. I learned that calling my insurance is the only way to reach a live person at Safelite!! Last summer Safelite refused to do onsite repair on one vehicle, so I found my own replacement. Fast forward to today, Safelite repaired my chipped windshield some years ago, and now the windshield cracked. Set up a warranty replacement at my home, I have the emailed confirmation, and nobody showed up. I made calls through th... read more

Rod Z 

on BBB

2 years ago

I had my windshield replaced 1/24/2023. The service of the replacement was fine. The tech was polite, arrived in the promised window, and completed in the estimated time. I have a 12" crack in the windshield less than 2 months later. The tech arrived for the warranty appointment and said it was new damage from debris striking it. If it was truly new damage I could understand this. There is no indication of debris striking the windshield. There is no chip in the windshield. The crack is from a failure in the glass or faulty i... read more

Melinda O 

on BBB

2 years ago

Each repair shop has a phone number to contact for service questions and a toll free number for customer service… why bother???? Absolutely no way to talk to anyone, endless loop of automation. I emailed a question to customer service, no reply. We will never use safelite again, or refer them to anyone. 

Caitlin S 

on BBB

2 years ago

I got held up at work so I tried to call to see if I needed to reschedule before driving out there. I thought I’d gotten through the automated system and the after 20 min on hold the line disconnected. So I drove 45 min in traffic and was 20 minutes late. Then I was told that even if I was willing to wait longer I couldn’t be seen since they were two cars behind so my lateness clearly had nothing to do with my kit being seen. So I wasted an hour of PTO, gas, and two hours of my day. I am going to stick to small companies whe... read more

Stacey S. 

on BBB

2 years ago

My 18 year old son’s rear window shattered on his drive back to college. That Sunday afternoon I scheduled a 8-1 appointment for Monday. The tech called my son at 8:30 Monday asking if the car was in a covered area as rain was expected. He moved it from his uncovered dorm lot to a covered parking garage a 5 minute walk from his dorm. We heard nothing after this. My son missed his first class thinking the tech was on his way. I placed a few calls to check status and the tech could not be reached. I was finally told it would b... read more

Maria B 

on BBB

2 years ago

If I could give this company a ZERO rating I would. I never do reviews, but this company is just plain horrible. They take advantage that they work with insurance companies. Back in November 2022 I submitted a claim for a chip very small size of a snow pea I would describe it. When the technician came out, he wouldn't let me move my car in the garage, he worked on it when it was drizzling, He made my chip worse and added 3 cracks to my windshield. Which I didn't have before. Just last week the whole windshield broke. I am ex... read more

Jian G 

on BBB

2 years ago

Our insurance company scheduled service on Tuesday afternoon for us in the store -**** * ******** *** ********* ** *****. And due to some issues, they didn’t see the work orders and they want us to come back the next day. And On Wednesday, we came at 8 in the morning waited for 1 hour and they told us they forgot to order the glass mold. Ok, then we reschedule for Friday and wait over 1 hr, and they said they order the wrong parts or something. Safelite is a big company across the country, and you are not professional in tel... read more

Judy J 

on BBB

2 years ago

My car was damaged and no one wanted to take responsibility 

Sally N 

on BBB

2 years ago

Where do I start.Costomer service is horrible, kept getting hung up on. I had a small chip in my glass. They came out and "repaired" it. Left me with brown Dirty resin in the repair and the crack looks worse. Said there was nothing they can do but offer me $100 towards replacement.