Jn Phillips Auto Glass

Lenny Dissatisfied 

on BBB

2 years ago

After 24 hours the rubber fell out! When I called the cust service 800 number I was told by *******to go to a local body shop to fix! I purchased the premium package! I saved the text and offered to show many of them and they didn't care to see it! It's like pulling teeth to get cust service to help you! 

JANET F 

on BBB

2 years ago

I had a very small (tip of a pen) size chip in my windshield that I thought I should get repaired before it became a crack where I would have to get the windshield replaced. My friend recommended Safelight and that was the worst decision I've made. The technician arrived and literally took 3 hours to repair. He kept starting and stopping and then had to leave to get a piece of equipment. Not knowing I thought he was going above and beyond but to my surprise and dismay upon waking this morning I find a crack that's about 12 i... read more

Peter O 

on BBB

2 years ago

Showed up for their first appointment and the technicians did not know what they were doing with a 2006 Lexus Windshield. They needed to order parts to do the job. After not hearing from themI called to find out they had cancelled my appointment. Rescheduled to have an original Lexus windshield installed that would come with all required. They odered the factory windshield. The day before they were to install for the second time, they called to advise the parts did not come in, as they were unavailable at this time and would... read more

Patricia R. 

on BBB

2 years ago

THE LOCATION LACKS PROFESSIONALISM AND HAS NO REGARD OR CONDIDERATION FOR THE TIME AND CONVIENCES OF THEIR CUSTOMERS. I WAS SCHEDULED FOR AN APPOINTMENT TODAY, 2/14/2023 THE TECHNICIAN SHOWED UP WITHOUT ALL OF THE ORDER AND COULD NOT FULFILL MY REQUEST TO HAVE THE GLASS IN MY CAR REPLACED. I LATER RECIEVED AN EMAIL FROM THE LOCATION STATING THAT MY APPOINTMENT HAS BEEN RESCHEDULED WITHOUT ANY EXPLINATION. I FEEL THAT THIS SHOULD HAVE BEEN A CALL MADE TO ME TO EXPLAIN WHY MY APPOINTMENT COULD NOT BE FULFILLED. THE APPOINTMNET... read more

amber g 

on BBB

2 years ago

They came to my home for a windshield replacement. They installed a defective warped windshield on me. I had to make a SECOND appointment and they took half of my day again!! they don't check their product before they place it in your car according to the receptionist. Do YOU have the time for poor quality?! I'm hoping the second replacement is of professional quality--friggin thing is costly!! approx $650. I didn't catch the defectiveness until I started driving around with it. And Im stuck at home an additional two hours w... read more

graice l 

on BBB

2 years ago

absolutely horrible scam. schedule second week of sat jan online. told have to talk w. them and insurance on a call monday. took day off early to have a 3 way call on tuesday. told everything is set for upcoming appointment friday. friday 2:53 rep cancelled my appointment on the way out after taking the day off waiting. told i never had a call. they put me on hold for over 2 hour to talk to my insurance and found out yes the phone call on tuesday did take place. next available appointment next week. next wed, told repair not... read more

Shanika T 

on BBB

2 years ago

If I could score Safelite AutoGlass zero stars I would. We we're given a 5 hour window where someone had to be home because rain was a possibility and they cannot work outside in the rain. We called to check as the day progressed and we're told the appointment would be handled. 6 PM came, no tech. We tried calling the office again, but we didn't get answer because they were closed. How unprofessional to schedule an appointment and not show up, call, or text the customer. We called the office this morning and was told they're... read more

Cristina O 

on BBB

2 years ago

I scheduled an appointment for a windshield replacement with this company. I waited the entire day since my appointment window was pretty broad and took time off work. They never showed up. I never got a call or a follow up so I had to call to report that the job was never done. About a week or so goes by and they call back to reschedule. I’m rescheduled but the associate helping me never mentioned that I Am scheduled to come to the shop to do this. I receive an email the day of my appointment to remind me I have to be there... read more

Myke R 

on BBB

2 years ago

Safelite damaged my radio screen and claim it was like that when I brought it in. The tech stated he wiped something sticky off it but didn’t damage it. The tech and asst manager was trying to get me say I did it and leave the property. I Called the police to get it resolved.