Jn Phillips Auto Glass

James H 

on BBB

2 years ago

Came in to get a small chip less than the size of a dime repaired rather than replace the entire windshield. They applied the epoxy and cleaned it up to look and feel nice. However the following day the chip had grown into a very large crack across the windshield and now I have to have it replaced. I paid out of pocket for the repair of $170 and now they want over $600 for new windshield and recalibration of the sensor. They are saying they are not responsible for the new windshield at all. They will take the cost of the rep... read more

Raymond W 

on BBB

2 years ago

Had a chip in window after repairs had a long crack. Went back 15 minutes later. Supervisor Of 41 years said you good. No sorry it cracked nothing. Won’t go back 

Aaron N 

on BBB

2 years ago

Very unprofessional at this place. Chattanooga, TN. They did not honor my warranty and refused to correct their mistake. I had to deal with them for a couple of months with an issue I had with my windshield installation. My windshield has been making a cracking noise since I drove it off the lot after a repair. I called and had to wait for 2 weeks to get inspected after installation. A tech inspects it and finds nothing but adjusted something under the hood. I drive home and the next morning same noise continued. I then chec... read more

David S 

on BBB

2 years ago

Had them come out in the van to replace my glass. The glass broke as they replaced it. The company still forced me to pay the entire amount before they would replace the glass with non-broken glass and basically told me I had no choice because it was in a contract I signed with them that they are allowed to install broken glass and charge you $400. They will fix it, just a week later and even more of your time. 

Marilena P. 

on BBB

2 years ago

Allstate Insurance needs to find a new vendor!! Most unprofessional and unprepared service i have ever experienced. I booked my car for mobile repair. They called and cancelled the day of. Told me it needed to be worked on in the shop. Ok. I make an appointment. I am here at 7am. They said it would take about 3hrs. Ok i will wait. At 8:15 i hear a man complaining about having to do my car. The manager comes out to tell me it will now take 5hrs because it’s a coverible. Safelite has known it was a convertible for 2 mths. Now ... read more

Stacey S. 

on BBB

2 years ago

Update from my 3/15/23 review. What was to be a 8-1 Monday appointment turned into a 8-10 Wednesday appointment. My son received a text Wednesday morning confirming his appointment for the shop location in Chesapeake 30 minutes from him. I called and spoke to ********who was not at the shop location but said he would help me as best he could. He was very kind and caring which was not what I had experienced with most of my other dealings with safelite. He could not explain why the appointment that had been a mobile one since ... read more

nam woong h 

on BBB

2 years ago

never do here you car will be an asshole it is stamped here and there, it is scratched, the speaker and electronic system do not work, and the inside of the car will be filled with mold in addition, the interior light is rattled, the handle is broken, and the assembly is not properly assembled, resulting in gaps and various noises when driving. car ceilings will have a lot of dirty handprints. they're just driving a customer's car about 500miles. 

nam woong h 

on BBB

2 years ago

To be concise, you should never leave your car under their care. They will completely destroy your car. Within my experience, the back window were all scratched, broken and wasn't repaired properly. I left my car under their care on December 12th, 2022 and they made my car at a terrible and horrifying state than it was before. Firstly, they did whatever they wanted to do with my car and rode it however they wanted to, which ultimately wasted all the gas I regularly had in my car. Secondly, as they kept driving my car, my car... read more

Dan G 

on BBB

2 years ago

I gave 1 star because that's the lowest option. DO NOT USE THIS COMPANY!!! You will regret it. Bad in every possible aspect of measurement.