Jn Phillips Auto Glass

Crystal B 

on BBB

2 years ago

This company deserves ZERO stars! My daughter needed a small chip repaired on her windshield only to leave with a long crack across her windshield. Of course they tell her the same thing I see they’re telling/doing to everyone else, not fixing the problem they caused and scamming people to replace the whole windshield. This company lacks integrity and morals and should be put out of business. She received this rip-off service in Hoover, AL so anyone located close by and is thinking of receiving service your are WARNED!!! DO ... read more

Leonard T 

on BBB

2 years ago

Listen to the other 1 star reviews and DO NOT USE THIS PLACE! Wednesday, April 5: I request an appointment for the 12th. Wednesday, April 12: Safelite delivers the wrong part and reschedules me for the 19th. Wednesday, April 19: Safelite delivers the wrong part again and reschedules for the 27th. Wednesday, April 24: Safelite, without warning, cancels my appointment. I call the office directly and I'm told that they canceled because they still have to order the part and it will take an additional 10 days until they can sched... read more

Kate S 

on BBB

2 years ago

DO NOT USE the location on Oakley Industrial!!! We had a horrible experience and unfortunate circumstances. Management doesn’t care and did nothing to remedy. TERRIBLE customer service. 

Jonathan W 

on BBB

2 years ago

I took my new Mercedes in to the Safelite in High Point North Carolina for a tiny chip fill. 30 minutes later the chip has spidered out to 3 times the size and they tell me that I should replace the windshield for an additional $1,600++. They didn’t even wave the camera reconfiguration charge. If they had informed me of the risk I would not have tried to fix the chip and ultimately Safelite broke the windscreen and should be replacing it as this is their responsibility. Overall I am extremely unhappy with the service and poo... read more

Ricky S 

on BBB

2 years ago

This has been a nightmare since day one. I took my car the first time to get a windshield replaced. They made the appointment and went in. They came back after 30 min and said they didnt have the right parts so they had to order it and it would take about 1 month (ok no problem so far). I then went back after the month and they came back to me after having my car for 2 hours and said they could not calibrate the windshield bc they didnt have the necessary boards (thats parts or equipment and i already waited one month) and t... read more

Jan R 

on BBB

2 years ago

We've only tried for three times to get my mom's windshield replaced. took them forever before they actually came out. Then they came out to replace the windshield and found out they had the wrong windshield. Came back out a second time to replace the windshield and then they broke a clip which holds up the rearview mirror. Now today they come out the third time and find out that they have the windshield and not the right clip. This is getting to be a pain in the butt. Will not be recommending and will never be using again. 

Niza Z 

on BBB

2 years ago

Warning to future customers, this company is not worth using. I highly recommend to seek a small family owned business to replace future glass replacement. 

Sandra K 

on BBB

2 years ago

Third attempt in the month of April 2023 to get my windshield replaced. First appt the tech said we received wrong windshield, we have to reschedule, after I sat in waiting room for an hour. The 2nd schedule I made sure it was noted on ticket they sent wrong windshield we rescheduled then to be called back a week later to say did not receive windshield that we would need to push appt to the following week. I show up for 3rd appt today to be told they sent wrong windshield again. This company is a complete joke and waste of t... read more

RJ A 

on BBB

2 years ago

Pre-paid upfront for a mobile job. The tech tells me that there’s an outstanding balance for extra $45 for “special parts” not included in the quote. I check the online work order against the pre-paid receipt, and they removed the promo code(discount $45). I spoke with store representative who spoke with the manager, they then tell me it’s for a recycling fee. They knew exactly what happened but chose to lie about it instead. It’s a very simple error to see on the receipt. There are not a lot of items to have any confusion. ... read more