Jn Phillips Auto Glass

Pam C. 

on BBB

2 years ago

Do not use this company if you have older vehicle if they cause damage they will only oay like half happened to me with 2003 f150 they got glue all on my hood then tried to clean and the whole hood will need painted and AAA insurance will side with safelite 

Jinesh B 

on BBB

2 years ago

I had an appointment with satellite on 05/09/2023 to replace my Tesla's Windshield. The appointment was scheduled through my AAA insurance online website to the Safelite online website. My appointment time was 1:00 PM at the Safelite Stockton location. On the day of appointment, when I was driving my car toward the location, Safelite called me (around 12:40 PM) to say that we cannot honor the 1:00 PM appointment time and that usually, the appointment should have been in the morning at 9:30 AM. I told them that I haven't rece... read more

Morgan E 

on BBB

2 years ago

I went to have my windshield replaced because it had some chips in it and the store Manager at the Safelite shop said they could fix the chips through the insurance company at no charge. They took my insurance information and called it in, and got the approval from the insurance company and made the repair. A few months go by and I get a letter saying the insurance company did NOT cover it and I now have to pay for the repair. I called them twice explaining I only had it repaired because they told me it covered. Otherwise, I... read more

George C 

on BBB

2 years ago

We were referred to Safelite through our insurance company. We scheduled an appointment, and it took a week to 10 days to have them come out. Plenty of time to make sure the order was in. They arrived on 5/11/2023 to replace our windshield. The employee opened the truck, and the order was not complete. The weather stripping was not in the truck with our windshield. So, they could not replace our windshield. They left and were supposed to contact us back within the hour. We never heard from anyone. We finally called and nothi... read more

Scott H 

on BBB

2 years ago

I'll say this, that my experience with safelite and, especially the shop in westminster, california, has been nothing short of a nightmare. It has been my worst experience in customer service I've ever had to deal with in 45 years. I cracked my windshield in late January. And finally after 14 weeks of miscommunication, unresponding to my phone calls, and failed appointments, I've finally gotten my truck back to what it was before this all happened. And it cost safelite $5300 dollars. When your tech was replacing my windshiel... read more

Cabriole M 

on BBB

2 years ago

I had my windshield repaired by Safelite and it is 6x’s worse than before the repaired it! I couldn’t say what I indeed wanted to say to the tech that did the horrible job because I was at my place of work and had to stay professional. I will NEVER use them again. My glass had a little chip and I just wanted to make sure it didn’t spread. Of course they try to cover their butts by saying they aren’t responsible for a crack spreading while they attempt the repair! No you added more cracks while doing the repair in a different... read more

Julia B 

on BBB

2 years ago

I had a scheduled appointment for a windshield on 4/21. At the completion of my appointment I was told they were having issues with the recalibration and would need to order an OEM windshield in order to recalibrate my car. I was told I would receive a call to schedule an appointment due to supply & demand. A week later, I received a call and was able to schedule an appointment for 5/6 at 8am. When I arrived at my appointment, the technician stated the notes on my chart said the windshield was already in the car and all it n... read more

Lori D 

on BBB

2 years ago

Have a broken window/windshield, DON’T USE SAFELITE, they’ll schedule appointments, call the day of multiple times pushing appointment time out, no-show, and reschedule your appointments after you call them to find out what the hell is going on. They’ve been doing this to us for 4+ weeks. 

David F 

on BBB

2 years ago

I had vandalism and safelite set up appointment for today and the did not show up. After confirming by text yesterday afternoon they sent an email cancellation that I did not see. After 7 phone attempts I finally talked to a human who basically said the part is in the warehouse and when the get it they will let me know and I can set up an appointment at that time. Basically ****** customer service and unacceptable.