Jn Phillips Auto Glass

Tathyanna A 

on BBB

2 years ago

I haven’t picked up my car yet. But I had to call customer service about an issue and the woman on the phone was CONDESCENDING and overall not okay how she’s talking to me in a rude tone of voice when I’m the one having the bad day with my car.. pick your customer service employees wisely!!! Kindness can go a long way. 

kevin w. 

on BBB

2 years ago

I was given a quote of over $500 to replace the passenger side rear glass on my Elantra hatchback.. I then looked at windshield hub and they quoted me a price of $282.00!! Safelite is a rip-off!! 

Wilburn E 

on BBB

2 years ago

On 3/30/23 my insurance directed me to Safelite Auto Glass to repair a small chip on my windshield. On 4/3/23 The technician called and said he would be here in the a.m. which was no time frame really being I had to wait on them but they could have gave a timeframe didn’t. He never called when he was on his way he just showed up and he started on it. I heard the noise outside and I came to see what was going on and it was the technician. He rushed through the job literally done with in 10 minutes or a little less. I took pic... read more

Eliza B 

on BBB

2 years ago

I used the location in Huntsville, AL. People working there were friendly and did a great job replacing my windshield apart from some glass shards I found in my car upon completion. The main reason I am giving Safelite (not the Huntsville location, just as a business in general) a 3 out of 5 stars is due to the quality of the glass they install. This will be the second time I will have to replace the windshield on my Equinox. I do not tailgate and I keep substantial distance behind any/all vehicles I drive behind. However, t... read more

Jeff M 

on BBB

2 years ago

If I could leave negative stars I would. I had an appointment for 4/1/2023 from 12 to 5. The tech called me and verified the damage to my veichle and told me she would see mee soon. After waiting the whole time and even reaching out to the tech, she(Sarah) never contacted me or showed up. The office never contacted me either. I did connect with people online but all they did was offer excuses and were rude. I had to wait until today to talk to someone and all they did was make excuses and wanted me to reschedule and pay full... read more

J. D. 

on BBB

2 years ago

I wish they had a negative-star rating system. I know these reviews go unnoticed a lot, but I hope my review as well as the others help. This place, specifically the **** ****** ********** ***** ***** ***** ** *****, is unbelievably unprofessional. I saw everything from a pow wow at the front desk to a staff rolling their eyes at a customer after the customer walked off. First of all, this was 4th time!! I have had to get my car worked on, due to bad install done by the "certified" safe lite tech. I had an appointment per th... read more

Abigar H 

on BBB

2 years ago

On the 16th of March 2022. I went to the Safelite store located on Armenia Avenue to pick up my car, after a windshield glass change. Unfortunately the service was not good, because the glass did not work the rain sensor on the windshield. I took the car there on the 20th of May. A technician checked my car and said it had to be changed, as the glass was defective. So, I rescheduled the service, took the car again on May 27 and left. I came back at the scheduled time, two hours later, I asked the guy who gave me the car who ... read more

Steve M 

on BBB

2 years ago

1 month ago, my windshield was replaced by a technician who lost a part on my vehicle, specifically the windshield wiper nut. Over the past 3 weeks I’ve been driving through rain and snow with 1 windshield wiper because I was told I had to wait 7-10 Business Days for them to special order this part. No follow up call. No one reaching out to me to confirm or let me know when this part has been ordered or service to be scheduled. Today, I’ve reached the end of my rope when I called (11 business days later) after not hearing fr... read more

Esther C 

on BBB

2 years ago

On 03/13/23 my insurance directed me to safelite to repair a chip on my windshield I booked and appointment for next day 03/14/23 they booked me from 12pm to 5pm the technician call and say he was on his way but started to rain he asked if the car was under a cover place I reply no he say ok I will be there soon when he arrive was raining my husband was the one who spoke to him but my husband say how will you fix that under the rain he say no problem and wipe the windshield with paper towels my husband came inside because th... read more