Jn Phillips Auto Glass

Haley S 

on BBB

2 years ago

So extremely disappointed in the service I have received from Safelite Auto Glass. I brought my car in due to a cracked passenger window from a bad storm we had. The window was fixed in less than 30 minutes...that's either a really good or really bad sign. The guy told me the window had to set, so I drove my car home (40 minutes away mind you). Upon driving home I noticed a huge distortion in the glass. It looked extremely magnified and distorted. We called the phone number listed and went in circles just to get in touch wit... read more

Kevin B 

on BBB

2 years ago

Ignore the supposed Lifetime Warranty. I came back with a windshield they didn't install properly - which starting leaking in the rain. Clearly faulty workmanship - but they won't honor the 'lifetime warranty'. Instead I got 2 excuses from ******on LaCienega - the edges of Audi TT FACTORY windshields are too smooth to stay stuck with adhesive. So he not only wanted me to pay AGAIN to install a windshield, but also tried to sell me a new aftermarket windshield (because aftermarket's always better!). LOL and boy are they also ... read more

Paul G 

on BBB

2 years ago

Safelite will not honor their warranty they come up with excuses for the reason they couldn't bring me a windshield that cracked within a hour of install .. 

Lewis R 

on BBB

2 years ago

Safelight is a joke for 2 reasons: (1). They sell China made(yes cheap made) Window glass. Yes. Thin cheap crap. Their glass will chip with just the smallest slight rock hit(probably a grasshopper hitting). This thin cheap glass will also crack when these newer/thinner made car frames flex a bit. It's a joke. (2) Their customer service is ridiculous. Called to check on possible warranty. COULD NEVER TALK TO A LIVING ALIVE HUMAN BEING FOR MY QUESTIONS. "Please go to our website for FAQs or to set up a warranty claim. Yes....o... read more

Mike H 

on BBB

2 years ago

We I first arrive at safelite (Armenia ave Tampa Fl) the customer in front of me was yelling at the manager. She turned around and said this place is a joke and you should run. She was right. I took an uber 15 dollars home and after about 2 hours received a text message that the job was "Wrapping up". I waited about 30 minutes then took uber (15 more dollars) to get my car. Once I got there I waited another 90 minutes before they finished. I asked why would you send me a text stating you are wrapping up if it was going to ta... read more

Alice G 

on BBB

2 years ago

I just want to say that I'm disappointed by the Ad on TV. They imply it's free to have your windshield replaced, and when mine cracked, my friends told me that it would be replaced for free, because they believed the ad too. Well, I believed them because I have a pretty good insurance policy. I have to pay $100, that is the deductible cost on my insurance plan. I don't think very many people pay more for their insurance than I do. We're all encouraged to pay "only what we need." .. until we have to pay the real price for a p... read more

Michael P 

on BBB

2 years ago

This business offers poor customer service. I had a quote for a windshield replacement for 730$ Safelite neglected to alert me that calibration costs would be another 400$ until after they completed the work, In addition they could only accept two forms of payment. I wanted to spread the cost out over three cards to keep balances low but they could not accommodate that. First of all the calibration didn't have to be done, the safety camera could have been turned off in the vehicle but Safelite techs didn't have the expertise... read more

Gordon C 

on BBB

2 years ago

A terrible company to deal with. There is no such thing as customer service, just an endless string of "press 1" or "press 2". Never did get a live person after trying over 7 different numbers. I wanted information regarding fixing a cracked windshield for my son's car in a different city. I didn't want to answer an infinite number of questions about their car. I wanted to talk to a human being about having some service done. That was impossible! I finally gave up and contacted a company I found online in their city. I would... read more

Lidia W 

on BBB

2 years ago

Horrible service and replaced with a broken windshield.. tech says it's normal to have stress cracks.. my windshield is so broken it's a hazzard@ they went return my calls!! I sent pictures and they won't fix the problem they created. Now I'm driving with huge dangerous conditions and they took my money for replacement but made my issue worse.. they keep saying they will call me back but still haven't.... wish I could pictures. I had to drive 240 miles for this horrible service for the tech to say " stress cracks are normal"... read more