Jn Phillips Auto Glass

Paul R 

on BBB

2 years ago

I will drive around without a windshield before using this company again. I took the morning off for a windshield replacement. The installer came and installed, I thought all was well. I got into my truck and realized I had no satellite radio. It was not just not on, it could no longer be chosen as an input option. Looked at the pod behind rear view mirror and it is crooked and separated from the windshield. In addition the windshield is filthy with a huge suction cup mark right in my field of vision. Called back immediately... read more

Debra C. 

on BBB

2 years ago

Scheduled appointment yesterday, no one showed called company they said they called twice as they were lost. That was a lie no one called rescheduled for today and no one showed. Called again because I saw someone had changed my zip code. Got that straight and "somehow it got changed to wrong zip again. I will find a more reputable business 

Kim R 

on BBB

2 years ago

3rd time getting work done here, and each time crack turned out worse!. (This is on 2 different cars), very disappointed in how they treat their customers. Finally got a new windshield put in, noticed a tiny pin whole after being installed, Called customer service, said they would document it just in case. Came out to my car 3 days later to find a bigger chip, called nothing was ever documented, was treated like I was stupid. Said they can look at it, but can’t determine if it’s under warranty. Your telling me a windshield d... read more

Kamry G. 

on BBB

2 years ago

I hate I put my trust & money into this company I wish I could give them no stars. My insurance recommended them to me. Which I definitely regret I got my back driver window replaced due to my car getting broken Which was a hard time for me. Everything on the door was still properly working besides having a broken back window. But after the worker replaced my window on 10/7/22. Days later I noticed the door they worked on lock was no longer locking properly as before. They sent someone out to check on it under the warranty. ... read more

Jessica S. 

on BBB

2 years ago

If I could give then ZERO STARS I would DO NOT BRING YOUR VEHICLE HERE!!!!! SAFELITE kept my vehicle ALL DAY to call me a half an hour before closing to tell me the can’t do it due to rust…which is not true as I had the same issue with my other escape and they STILL did it and WARRANTIED IT and they LIED ABOUT calling me about it earlier. I should have known when the woman infront of me was having an issue with her service too and the woman at the front desk REMAINED ON THE PHONE WHILE I WAS THERE PICKING UP MY VEHICLE 

Austin H 

on BBB

2 years ago

After scheduling an appointment two weeks ahead, I drove over an hour and a half just to find out they had given me the wrong address. I called the shop to tell them that I would be about 20-30 minutes late and was wondering if I could still be serviced. Was told by lady on the phone that it was no problem, and they would be happy to still service me. I show up 17 minutes after my scheduled time, where I am told by some rude man that since I am outside the 15 minute window, they won't be servicing me anymore. After explainin... read more

William 

on BBB

2 years ago

My wife's 2010 Toyota sienna van's back glass was broken out and it was raining for two days Safelite told me it would be a week before they came out to replace it, I called another company and they came out the next day, they did a great job. Also my back glass was broken out of my Audi, Safelite told me that they could not get the glass it was no longer made. I had to go to Cleav land to get it, but I now have a glass in my car. I had to do the foot work when Safelite wouldn't. Safelite does not repair and it does not repl... read more

Maryann S 

on BBB

2 years ago

Making appointments and repeated cancelations(3). Broken glass twice and possibly of rain for the third upcoming appointment. 15 days passed when I chose another company. 

Frank L 

on BBB

2 years ago

Safelite AutoGlass 1902 Aerotech Dr #150, Colorado Springs, CO 80916 I strongly advise all of customers not go to this insidious place. When you first time go to their place to replace your broken window, they will give you a low grade window ( it will automatically crack in a few months ). When you try to replace it (you think it is under warranty.) They cannot find any problem and make you an appointment to place it. When you come to this place to replace, they have you sit in waitring room. Then , about one hour later, th... read more