Jn Phillips Auto Glass

Tom H. 

on BBB

2 years ago

The windshield and installation service I paid for was not as described and not delivered per the terms of the purchase agreement. The glass has several defects and the installation I paid for at the time and place agreed upon was not delivered. The terms of the contract we entered into were violated by Safelite. By Safelite proceeding with the installation of the defective glass and then informing me of the defects, I was resultantly charged for a faulty installation and a faulty windshield. If the warrantee replacement wou... read more

Tom H. 

on BBB

2 years ago

I was willing to negotiate a fair reimbursement with Safelite at 8300 JEFFERSON ST NE ALBUQUERQUE, NM 87113 but other than free wipers, there was no effort to compensate for the problem. Defective windshield was installed during a mobile call. Replacement glass reported as not available currently and company offered first available appointment in 3ish weeks. Vehicle is scheduled to be used on a multi-state road trip so that's a no go. Here's my complaint: I paid for the convenient mobile install that fit perfect with my time... read more

ENRIQUE G 

on BBB

2 years ago

Beyond absurd. Playing hide and go seek with a referral number. I sell insurance every single day and have yet to ****** referrals. My customers should not be convinced to do business with you when you did not earn there business in the first place.I do not care how great you are or how preferred you are or all that. I don't agree with you taking opportunities that are not yours. 

Collin K 

on BBB

2 years ago

Safelite refuses to honor my warranty by claiming that my Windshield was damaged beyond repair by an object. But there's little evidence to suggest an object hit my Windshield. This is highway robbery! I'm located at *************** branch in ********. 

Edward S 

on BBB

2 years ago

Absolute worst experience ever. Rescheduled me 4 times. Ordered wrong glass 2 times. Finally confirmed with shop manager that my glass came in and drove 50 mins for them to tell me my appointment was cancelled. I will never go to safelite again and will be sharing my experience with ALL social media. 

Matthew W 

on BBB

2 years ago

Safelite Auto Glass in ************, ** replaced my windshield in February of this year and then again in May of this year because it was not installed purposely properly. Because of the installation error the first time in February the windshield began to collect heavy condensation inside of the cabin on the windshield so they replaced or removed and resealed it again in May of this year.... well here we are, it's November 8th, 2022 at 7:16 pm and 64 outside and we have heavy condensation AGAIN! Not to mention I have a ****... read more

Gary W 

on BBB

2 years ago

Do not use Safelite Autoglass. Installer said our warranty was voided because we didn't buy his over priced wiper blades. He also damaged the paint on our car during installation. 

Alexandra V 

on BBB

2 years ago

I dropped off my vehicle for a second time with Safelite. The first time was in 2020 after a rock hit my windshield. It took two weeks for them to finally get it fixed, since they broke my cars sensors. I was supposed to have an appointment for the final time, but they cancelled my appointment and the tech went home without letting me know. Within less than a year. Moisture got into my dash glass. Took it the dealership. They discovered my windshield was not sealed properly. It took me some time to get it back to Safelite fo... read more

Brianna H 

on BBB

2 years ago

I needed my windshield replaced I was quoted multiple prices from $400- $1000. They price Just kept changing prior to my appt . When I finally received my service they were now saying I owed $1800 which is 3xs as much as my quoted price! Not only did they sneak and up the prices but did not fulfill my services. They put a defective windshield on my car that will not calibrate with sensors so now all of my lights are on in my car and none of my safety features are working . They knew there was a chance that would happen and t... read more