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Jn Phillips Auto Glass
- Auto Repair
- Woburn, MA
About this business
JN Phillips Auto Glass offers a full range of automotive glass replacement and repair services. The company works on domestic and foreign cars, trucks and recreational vehicles. It performs thousands of repairs and replacements annually for windows, windshields and sunroofs. JN Phillips Auto Glass uses premium glass and Silka brand urethane adhesive. The company also helps customers with insurance claims and maintains relationships with various agencies. It is a member of Teleglass, a national automotive glass repair and rep... read more
Location details
11 Wheeling Ave, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
Safelite efficiently replaced a cracked windshield on my ******* Elantra, but in the process the technician cut electrical wiring that was nearby the rearview mirror. The severed electrical wires caused a short to power and were grounded on the metal roof. This caused my digital clock to stay on even when car was turned off, in turn draining my battery until dead. It cost me $600 to get the electrical issue discovered and repaired by my local autoshop. I called Safelite on 3 occasions with promises that their "shop" team wou... read more
I would give them less if I could. We were on vacation and a kid through a rock at our car and hit our windshield and busted it. We filed a police report on the kid and called Safelite to get it fixed. The window of service was from 8 to 5. I must restate that we were on vacation . We lost an entire day waiting on them. At 5 we called for a refund. 9 hours and still not fixed. If you get in a bind on vacation, do not use this company because they do not care. They probably won't show anyway.
I was referred to safelite by USAA for a standard window replacement. It was the 3rd window replacement for the vehicle. The technicians came to my house and it was raining so I let them work in my garage. The technicians' cracked the pillar molding both sides for the car. Very expensive. When I called them out I was told they had trouble removing the molding. I was told that the window installer prior to them working on my car was at fault for the broken molding? If I knew they were going to do damage to my car I would have... read more
Very unorganized and terrible customer service from the business in *********** **. I purchased a 2018 *** X5 that had two chips on the windshield and needed a new windshield. Carmax gave the task to Safelite in *********** ** and boy what a disaster it was trying to get it replaced. I finally filed A complaint with Carmax complaint ***** The task was given to a new company who replaced the glass in one hour after receiving the order. That my one and last experience with Safelite.
The worst company I have ever tried to deal with!! We had a crack in our windshield so we called, long story short not only were they a month out they told me that they would just replace the windshield because the tech gets more commission than fixing it. If we wanted it fixed it would be 2 months. If that's not bad enough, they would service our area which is funny because we live 20 min from 2 major cities. I have no clue how this company is still in business
Absolutely the worst place I have ever dealt with. From the unprofessional customer service to the awful windshield installation I would never recommend this Safelite location to ANYONE! My windshield was set incorrectly and leaked heavily. They did not want to help with fixing anything. I took it to another location that was the complete opposite and VERY professional.
I attempted every way possible to contact safelite to help me determine which location might best serve my needs. (I am in between a few locations and simply wanted to know which one would be able to schedule me soonest.) But unless I chose a location and scheduled an appointment, there was no way to find out this information. The customer care number simply directs you to online, as you can see from many other reviews, and then hangs up. Unfortunately, unless I had a prior service with them, there was no way to talk to a li... read more
Being in the auto business my entire life, this company has the the worst business ethical standards I have ever encountered. I was amazed that they were still in business after the service I received. Honestly, I would rather drive down the interstate with my head out the window or sunroof before I let these people ever lay a hand on my car. They stay in business because the insurance companies allow them to take advantage of their customers, the customers get defrauded as both Safelite and the insurance companies walk away... read more
Was told one thing about getting my windshield replaced then when received text on appointment but found out i was going to get billed. Won't recommend them to anyone
Frequently asked questions about Jn Phillips Auto Glass
How is Jn Phillips Auto Glass rated?
Jn Phillips Auto Glass has a 1.4 star rating with 551 reviews.
When is Jn Phillips Auto Glass open?
Jn Phillips Auto Glass is open now. It will close at 5:00 p.m.
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