Jn Phillips Auto Glass

John S 

on BBB

2 years ago

Try to make an appointment online. It's a joke. When you cant and they tell you they will call back they don't. Don't waste your time with this company. 

Beth D 

on BBB

2 years ago

Warning..!!! Was just trying to renew auto insurance and was told safelite filled a claim against my insurance. I had inquired on-line about a quote for a windshield and ended up having the windshield crack filled. Seems safelite filled the claim even though I didnt get the windshield. My insurance went up $13 more Per Month because of this..!!!! Thats totally wrong and against the law..!!! 

Giselle H 

on BBB

2 years ago

The worst company. I had and appointment a 11:00 am thye talked me that I had to wait 3 hours, when I have been waiting for about 3 hours I asked about my car and they talked me that I had to wait maybe the whole day. I wait 3 hours and my car still in the same place. 

Brandt W 

on BBB

2 years ago

If I could give zero stars I would. A tech came out to fix a small crack in our windshield on Tuesday. The next day the crack was ten times worse. I called to set up a follow up appointment for today. That appointment was cancelled by them. When they called and cancelled, I verified that they would fix the windshield at no cost. They said if the windshield needed replaced, we would be responsible for paying for that. So they make our situation worse, then expect us to pay for it. Convenient. Will not use again. Would rather ... read more

Owen J 

on BBB

2 years ago

Safelight replaced my wife's windshield through our insurance company. Later, we notice the car sensors were malfunctioning. Being more an annoyance than anything else, we waited until our next service time, to have it looked at. The dealer couldn't find the problem. We lived with it a little longer and then returned to the dealer. They discovered that Safelifte had installed the windshield incorrectly. I contacted our insurance company who put me through to their Safelight rep. I got the third degree about why it had taken ... read more

Phil A. 

on BBB

2 years ago

After traveling 45 minutes for an appt, told they didnt have the part. Made another appt 8 days later. I thought it was 8 am, but reminder said 1 pm. I tried to correct, would not change. I went to this appt, again 45 minutes away. As of right now Ive been in the waiting room 3 hours and 15 minutes, and still waiting. No info from staff, havent tried to help me at all. If I could give a negative star, I would. 

Barbara G 

on BBB

2 years ago

I have called the company 4 times this morning and their customer service line as well. Each time I have called, I have been hung up on.Does this company not realize their business depends on good customer service? When someone cannot call in to make an appointment and gets hung up on 5 times - do they think they are going to keep that customer. No wonder there are so many 1 ratings!!!! 

Arthur R D 

on BBB

3 years ago

Set AppointmentTo have windshield crack repaired. technician showed up on time. took brief look at crack said it could not be repaired. They immediately took payment when appointment was booked, but could not reverse charge when work could not be completed. Poor service. Would not use them ever. 

Betsy H 

on BBB

3 years ago

My tech was nice but I am so sad over my experience.******** had heavy down pours this week. I asked the tech three times if we should move the car over to my moms because she has a garage my condo does not. She said we will be okay.Well after 4 hours my car is now sitting at the dealership. Electric not working, severe water damaged to the seats and panels. Car smells. And once it gets fixed I am sure with the water damage I will continue to have issues. My car was in perfect condition until she destroyed it. The guys at th... read more