This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Jn Phillips Auto Glass
- Auto Repair
- Woburn, MA
About this business
JN Phillips Auto Glass offers a full range of automotive glass replacement and repair services. The company works on domestic and foreign cars, trucks and recreational vehicles. It performs thousands of repairs and replacements annually for windows, windshields and sunroofs. JN Phillips Auto Glass uses premium glass and Silka brand urethane adhesive. The company also helps customers with insurance claims and maintains relationships with various agencies. It is a member of Teleglass, a national automotive glass repair and rep... read more
Location details
11 Wheeling Ave, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
The week after we had our first baby, a giant rock flew off a semi and smacked into our windshield (May 26). I spoke with Safelite and setup a replacement appointment for June 24th, which was the earliest available. The evening of June 23rd, I got a text (no call or email) saying Your Safelite Appointment has been canceled. After reaching out through ******** I find out that they forgot to put my glass on the truck and they would reach back out to reschedule. A week later I reached back out, the lady told me they were still ... read more
I Had a small chip in my windshield I had them fill it so the chip wouldn't turn into a crack I woke up the next morning to a 5 ft crack. most of the windshield was cracked I called them and was told I would have to by a new windshield. and that they would only credit the cost of the chip repair so basically they made it worse so I would have to pay more for the windshield total fraud total scam do not use
Had an appointment to get my windshield replaced between 8 & 12. At 7:30 am I got a call saying he couldnt be there till late afternoon. I said ok then got a text saying the tech wouldnt be there till 2:50-3:20 pm. No one ever showed or called to say they couldnt make it. I tried calling and would just get put on hold then would get disconnected. Next day I finally got through & the woman was extremely rude and did not apologize for the no show or wasting my time. Took time off of work & made other vehicle arrangements for t... read more
Safelite AutoGlass ( *******, **)- Around late march, I filed a claim to get a windshield replaced. Prior to adding coverage with my insurance. The outcome was that I pay out of pocket which is understandable. I scheduled an appointment to have a mobile change and have a Tech come out to install, he was great and realized it was the wrong windshield and had his shop order the correct one. About a week after, I was brought into the the local shop to have another one installed, paying for it the prior day under preauthorizatio... read more
I had a scheduled service on March 4th for a windshield replacement. The windshield they brought was warped and cracked at the top. Technician installed this windshield anyway, due to my old windshield being cracked across. As he was servicing my vehicle, he stated that he would have to buy new moldings, since mine were old and broke as he was removing them. The moldings would be free of charge, etc. About 2-3 weeks later (March 22), the new windshield came, as they couldn't leave a warped and cracked windshield installed. T... read more
one of the worst customer service experience I've had. I reached out to my insurance to set up a new claim for windshield replacement. I was told that Safelite is their preferred company and that Safelite also does their billing. The claim rep set up the appointment early Friday morning last week for safelite to come out between ****pm and that all is set up. Took the rest of the day off on Friday. by 3pm, got a call from Safelite saying they don't have a technician available to come and had ask to reschedule either Monday o... read more
I had to have my windshield on my ****** Rav4 replaced due to a crack in it. The manager of Safelite informed me that he did not have a ****** windshield available, however the windshield he did have was the same as a ****** windshield minus the ****** decal. After the work was performed I discovered that the intermittent mode for the wipers was not functioning. After an employee attempted many methods to correct the problem, it was suggested that I take my car to my ****** dealer. Any cost to repair the wiper function would... read more
Removed my cracked windshield only to realize they didn't have a replacement for it. Reinstalled my windshield with a GIANT new crack all the way across the windshield. Didn't fully reattach my rearview mirror so it wobbles the whole time I drive. Would never recommend Safelite to anyone.
TURN THE **** AROUND AND GO ANYWHERE ELSE!!!!!!The situation I dealt is too long for me to put it into a review. Lets just say I would rather drive with no windshield than deal with Safelite as a company ever again. Even their cooperate office is a joke. Calling them ends up back with the local manager and district managers who don't give a c*** They don't answer their phone. Then when they do they tell you they will call you back and don't. They don't know how to communicate with their customers. Which when it comes to serv... read more
Frequently asked questions about Jn Phillips Auto Glass
How is Jn Phillips Auto Glass rated?
Jn Phillips Auto Glass has a 1.4 star rating with 551 reviews.
When is Jn Phillips Auto Glass open?
Jn Phillips Auto Glass is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com