Jn Phillips Auto Glass

Lexi G. 

on BBB

2 years ago

Safelite owes me $330. I came to them through my car insurance because I had a crack in my windshield. They installed my windshield but right after I began having issues with my windshield wipers. I contacted them and not even the shop manager could figure out what was wrong, so they told me to go to my car dealership. It cost me $200 just for them to see what was wrong. Turns out Safelite installed my windshield wipers wrong, which destroyed my windshield wiper motor. I contacted them and talked to the shady shop manager. A... read more

Devin P 

on BBB

2 years ago

Insurance claim with insurance authorizing OEM glass. SafeLite installs cheaper non-OEM version which can't be calibrated with the truck's systems properly. Tech states they'll call to reschedule a final re-cal because tech thinks it's a problem with the recalibration computer/software. No one calls me back, so I do the leg-work, call them almost a week later after waiting, and they state that it's the difference b/w OEM and the cheap knock-off version they used. I then have to wait for them to order the OEM glass and resche... read more

Albert B 

on BBB

2 years ago

Safelite failed to secure the panels next to the hood on my FJ Cruiser when replacing my windshield causing the driver's side panel to fly off. This issue caused my engine compartment to be exposed to the elements. Safelite agreed to replace it, but after nearly a month they couldn't produce a replacement panel or an ETA. I had Toyota fix it at my expense of $300.00 within a day. They refused to reimburse me, expecting me to drive with a missing panel on the driver's side of the engine compartment, and a loose panel on the p... read more

Edmarie C 

on BBB

2 years ago

Horrible customer service. The front desk lady was very rude. Do not recommend. North Andover, Ma location. 

Brandon B. 

on BBB

2 years ago

My insurance recommended for driver's window repair. 1st Day: Safelite says regulator damaged, needs replaced. They don't do that but also weren't clear about my options. I, not having a car, asked if I could ship it, their tech never called me back. I called their front desk all day, spoke to 2 techs who said would call back. No one did anything with my car all day because it just said "needs regulator" on the work order and they never even said they could order one. Ok cool. Also - whoever did the crash wrap left it flappy... read more

Brandon B 

on BBB

2 years ago

My insurance recommended for driver's window repair. 1st Day: Safelite says regulator damaged, needs replaced. They don't do that but also weren't clear about my options. I, not having a car, asked if I could ship it, their tech never called me back. I called their front desk all day, spoke to 2 techs who said would call back. No one did anything with my car all day because it just said "needs regulator" on the work order and they never even said they could order one. Ok cool. Also - whoever did the crash wrap left it flappy... read more

Kati C 

on BBB

2 years ago

Safelite owes us $5,000. We repaired their customers windshields and Safelite does not pay. They show it's a legitimate claim. They show it is approved. There is no one to call. They do not answer their e-mail. They do not send us a check. We have spent hours of staff time trying to collect. Safelite makes it impossible to talk to anyone. There is no accountability. It appears they hope you will give up. We are a small business and can't afford to do free work for Safelite. 

Wendy B 

on BBB

2 years ago

My back glass shattered 12/12/22. I called Safelite, and they could not service it until 12/19, as they had to wait for the glass to come in. My appointment window was 12/19- from 8:00 AM - 5:00 PM. I cannot drive the car, and I stayed at home all day. 7:40 AM - texted me to make sure I remembered the appointment. No word by 2:30 PM - called - said I was on the schedule - tech would arrive by 5:00 PM. 4:30 PM - called back. FINALLY got a call back by the technician who told me I was taken off the schedule first thing in the ... read more

Dameion F 

on BBB

2 years ago

I had an appointment at the Mechanicsburg, Pa location on 12/3 at 2pm. When I pulled up and got inside I spoke with a gentleman about the crack in my windshield. Upon him checking out the crack we went inside and discussed prices. When I informed him that due to the holidays I couldn’t afford the price he informed me that I should let it go until it’s almost time for my inspection. I had asked him why and he said “since it’s winter time and there will be snow that I could let a PennDot salt/plow truck go infront of me and cl... read more