Jn Phillips Auto Glass

James C 

on BBB

2 years ago

Horrible. Just horrible. The repairperson never showed up, or called. I waited all day. Finally on my last call to them, they said the glass wasn't in. 

jeffrey p. 

on BBB

2 years ago

I had my window replaced on Feb. 3rd and called after service due to my paint job being messed up. they told me they would refund me my order on Feb. 3rd. This refund check still hasn't made it to me, so I left a review on the site, on March 28th, for poor services and safe lite contacted me saying they would have their field management team reach out to me. I never heard form this field management team, so on April 3rd i give Corporate office a call. This man says he's gonna get the depot in question on the phone, after abo... read more

Kimberly D 

on BBB

2 years ago

My insurance company recommended this location to replace my windshield. They put the wrong windshield on my truck, made Mr wait almost three weeks and still wants to charge me almost 400. They offered me 100 off for my inconvenience!!! I actually noticed this mistake before leaving safelite and if I had not noticed not only would I have paid for a windshield that I didn’t have but the mistake would not have been corrected! Bad Business 

A. V. 

on BBB

2 years ago

Had a drop off appointment at 8am a we dropped off 7:50 and first person there. They close at 5pm at my husband hurriedly to get there and our car was not touched at all! 5:52 they tell him gotta bring the car back different day for recalibration since it’s too late on the day?!!!! He spoke to manager and there’s nothing they can do!?! All day our car was there first thing in the morning and nothing was done till end of day?! What kind of business is this?!? Other people in the shop there complaining as well. Why are they ev... read more

Mike C 

on BBB

2 years ago

Appointment was set for yesterday and they never showed up. No call, no text, no contact whatsoever. Do not use this business if you value your time like I do! 

Timothy W 

on BBB

2 years ago

Safelite works with my spouses and my car insurance company. This is fine as most organizations use a subcontractor to some degree. A few weeks ago, one of the passenger windows on the driver's side was broken. A rock was kicked up by the lawnmower and had managed to be at the correct angle. At any rate, my spouse filed the claim and the appointment was scheduled for a few days later. The technician arrives, as scheduled, and determines that the wrong glass was ordered for the wrong side of the vehicle. The technician then i... read more

Nicholas D 

on BBB

2 years ago

What a terrible and dishonest company. They will say whatever they need to get a sale. And then when you show up for your appointment and ask for payment that was different and not agreed upon from your initial contact. They say that they will handle and speak with your insurance for you. I had to do all this for them. Not helpful from the beginning. Walked out of my appointment and will be finding another glass company for my back window. Stay away, stay very far away from Safelite in general. 

Mike A 

on BBB

2 years ago

The first tech was very good and friendly, however my camera fell off in 2 days. Called customer service, the next tech reattached the camera but half of the view was blocked by the center piece on the windshield. I took it to Henderson Glass in New Baltimore and manager tells me that the camera is aftermarket and he normally just gives the customer some tape and says you do it. I’m handicap and was annoyed so he said he would do it for me this time. He was still giving me attitude. Less than a month later the camera fell of... read more

Kimberly K 

on BBB

2 years ago

Just had my windshield replaced today. While the technician was nice, I would not recommend this business to anyone. Shady practices and warranty of work. Unfortunately for you, I work at a government office and everyone now knows how bad your business practices are. Word spreads fast and WILL have an effect on your business.