Jn Phillips Auto Glass

Dennis M 

on BBB

a year ago

5/24/23-Bottom line, don't take a Subaru to Safelite specifically ***** * **** **** ******* ** ***** . We had 3 visits, and still not fixed. Had an apt 4/12/23 to replace the windshield with OEM glass and have eyesight recalibrated. Windshield was replaced with aftermarket glass, and we were told they had to order parts to recalibrate the system and come back in a week. They committed FRAUD at this point for billing for OEM and installing Aftermarket. We went back a week later 4/19/23 to have the system calibrated, and after... read more

Jeff T 

on BBB

a year ago

This place is truly awful. I had my windshield replaced on May 1st, on May 8th a stress fracture appeared. It's obvious that this is a stress crack as it originates at the top where the window frame begins to curve. It's clear the technician installing the new windshield did something wrong -- but this shoddy people won't repair their error. First, you can't talk to these people on the phone -- all they have is a computer-driven Voice Response System (this crappy system disconnected my twice when trying to get 'warranty' hel... read more

Jenna S 

on BBB

a year ago

After a rock hit our windshield, we scheduled online with Safelite to have them come to our home to repair. A call the morning of said they couldn't come to us and we had to come into the shop. One day later, on the day of the appointment, they call and say they can't take our car at the Olathe location and instead we need to make a 30 min drive to Shawnee Mission. So, once more, both my husband and I move around our schedule to visit the SM location. We arrive on time for the appointment and are met with Ashley, the recepti... read more

Stephanie H 

on BBB

a year ago

This is for the Ramsey Street location. This company will not answer their phone with a live person. Every time you think you are about to get a live person, they hang up. I originally had my glass replaced in October 2022, supposed to offer a lifetime warranty. This has got to be the cheapest glass ever, because one morning we woke up and went to the car and it was all split. Nothing had hit it, it happened in the middle of the night. I made another appointment online, they were a no show. After a day of calling and they ke... read more

Dora C 

on BBB

a year ago

This is an update to my previous review. My appointment was rescheduled for today after a no show, no call on Saturday. The tech has called, so will most likely come today. My initial review addressed the no show. I understand that things change, but a simple call would have let me makecother plans for the day Safelite sent me an email asking me to call to discuss my concerns, and said specifically not to use BBB. I called this morning, using the number they gave me, and got a very rude person who said he was with the warran... read more

Jason T 

on BBB

a year ago

When tech showed up to my house said he could not install glass cuz of a little bit of rust on window sill. Even mentioned that his boss had told him before he even arrived to my house to walk away from the job. The plus of the whole thing is found a local guy right around the corner from my house did the job for almost half the price that was quoted through the large corporation Safelite. 

Michael M 

on BBB

a year ago

Absolutely terrible! I had safelite come to replace the windshield on my car after I reached out to Geico. Tech came and replaced the windshield May 9th. However, after I went out to remove the tape later in the day, I noticed that he had done significant damage to the cowl where the windshield meets the hood of the car. There were parts of the cowl broken during the installation of the new windshield. I called to customer service center regarding the issue. They told me it would be covered under their warrantee and would se... read more

Wenmar B. 

on BBB

a year ago

This is a review for the Safelite in Gardena, California. A rock hit my windshield and left a crack. Found Safelite through my insurance. They replaced the glass, but the molding on both sides were peeling off. They took a look and said that they'll need to order new parts from their vendor to replace the molding. They said they would contact me when the parts are ready. For a while, I never got a call from them. I've always had to call every few days to see if it arrived. When it did arrive, I went to store and they said th... read more

David M 

on BBB

a year ago

**** from safelite auto took my windshield out and did not replace it as was scheduled. I was left with a windshield less sequoia and no way to drive. Completely unprofessional in every sense and this has had a rippling financial effect