Jn Phillips Auto Glass

Peter B 

on BBB

2 years ago

Recently I had my windshield replaced -Unfortunately, the technician either stepped on, sat on -or put too much pressure on my dashboard causing it to crack in three different places. I contacted the company to which another technician came by and agreed yes there was damage caused to my Chevy Tahoe- I received a call the next day stating that they will not be taking responsibility for the Damage they inflicted upon my vehicle. I will be contacting an attorney next. The damage to my dashboard is worse than the crack I had re... read more

Rachel N 

on BBB

2 years ago

I would never recommend their service. Their customer care is by far the worst I’ve experienced. They damaged my car and I have called them 15+ times so they can give the credit card number to the shop and pay for damages (as they promised). 6 weeks after the damage my car is still in the shop unpaid for and I am the one who calls Safelite to check on the status. I have never seen such lack of care for customers. And they didn’t even refund me for the price of the job - even though I didn’t have a car for 6 weeks as a result... read more

Angela H 

on BBB

2 years ago

I made an appointment at 9:30 for our windshield to be replaced at the Safelife location on w 86th st in Indianapolis, IN. My fault was that I thought the location, based on a prior repair, was closer to me than it was. 10 min vs 30 min. When I realized this I called the phone number provided to tell them I would be late. I was told my appointment showed as 3:00 vs 9:30 so they told me I was find. 30 min late with 2 vehicles, the receptionist told me,”too bad, you will have to reschedule. You are more than 15 min late.” She ... read more

Mindy T 

on BBB

2 years ago

Took my car in for back drivers side shattered window replacement. There is no way to contact this location via phone directly unless they call you. Service repair man contacted me to let me know that when the window was shattered it also broke the window regulator and I was asked to get a replacement then bring it back for repairs. Safelite broke the regulator while removing the door panel, then lied about it. Window regulator was working fine before the Safelite appointment. They would not contact my insurance company abou... read more

Bonnie A 

on BBB

2 years ago

After weeks of safelite canceling and no show I had to give up on getting a windshield replaced by them. Starting over looking for a reliable company. Horrible experience, bad customer service. 

Kara S 

on BBB

2 years ago

I originally paid in full to get my entire front windshield to be replaced. A month after it was fixed, a crack just appeared on the new glass and quickly spread the entire width of my windshield. I called Satellite to use their Warranty, and the person (Raul) who looked at my car got really close to the windshield, pointed at one spot in particular, and said "that is impact damage". He did not take any pictures to document the damage, and was quite standoffish. I will NEVER use them ever again. 

Olga H 

on BBB

2 years ago

If you have a problem expect to waste days on the phone -- a half day just trying to get a number that doesn't answer "we are not accepting calls at this time." (3 times, 3 different numbers) So far I am on call number 8. First rep who actually spoke to me was helpful sounding but we got cut off and she never called back although she assured she would if the call was interrupted. Second guy told me he couldn't help but would have his manager call. That never happened. Third woman said "It's not a Safelite issue, call your in... read more

Joshua C 

on BBB

2 years ago

Safelite Irvine, CA This has been one of the worst customer service experiences I've ever had. In the beginning of January, I had my windshield replaced on my 2017 Honda Civic. The windshield they replaced it with did not calibrate correctly, and I was told that they would order a new windshield and replace and recalibrate my windshield right away. The following week, I dropped my car off for the entire day for them to replace my windshield, only for them to not replace it and say that they didn't actually have the correct w... read more

Alexis R 

on BBB

2 years ago

I think the two that did mine ****** and his co-worker from Greenville NC did an awesome job on my windshield. I watch the process because I wanted to see how it was done. They were friendly and answered my questions. I was amazed at how long it took them only 30 minutes. I was a pleased customer. Hats off to them. Thanks ******. ****** *****