Jn Phillips Auto Glass

John H. 

on BBB

4 years ago

Would give them negative 5 stars if it were possible. Safelight in Framingham, MA is probably the worst place I’ve ever been to, in terms of quality and knowledge of the business they pretend to be in. Botched the replacement of my passenger side window on my Benz—-twice. This is forcing me to take it to an alternative site in another town. The shop in Framingham is a perfect example of why I NEVER take my car anywhere but the dealership. Ironically, they messed up the repair on my daughter’s windshield 6 months ago; after 5... read more

Lisa M 

on BBB

4 years ago

Absolutely the worst experience I've ever had dealing with a service provider! Customer Service NEVER called back when they told me they would. We had to initiate every call, including the first one to get the appointment scheduled, which they were supposed to call us to schedule. Spoke with 11 different people including the District Manager who although was very nice on the phone offered no assistance at all! They came to our house to perform what should have been a routine repair on a windshield, messed up the repair and n... read more

Jane T 

on BBB

4 years ago

I've been to Safelite now 5'xs and the glass is still not correct. 

James R. 

on BBB

4 years ago

Absolutely the worst and most unprofessional business I have ever dealt with... In all of 60 years 

Richard C 

on BBB

4 years ago

I went to my appt today at 8 am and was greeted to a group of employees who seemed to be a very angry group I pulled in got out of my trk an employee yelled out customer service is on the other side so I started over there someone else yelled out move your truck I looked around didn't see this person then someone yelled out your truck is in my way so I got back in my trk not sure where to go as its very narrow and all the satellite trks made it tighter as they were loading there trks then a very nice gentleman that saw what ... read more

Hughes 

on BBB

4 years ago

Yesterday, March 15th, I had an appointment for Safelite AutoGlass to come to my house between the hours of 1:30 pm and 5:30 pm. I had to take 4 hours off from work in order to be available for this appointment. At about 5:10, when no one had shown up yet and after receiving no email, call or text updating me on the situation I called Safelite to see what the problem was. Customer service told me that they didn't know what the problem was and tried to call and email the shop assigned to do my replacement, but it was closed. ... read more

Michael S 

on BBB

4 years ago

I had a 10:30am appointment that was made 2 weeks ago at Safelight-Austin on Howard Road location to replace and calibrate the front windshield of my Cadillac XTS on 03/16/2021. The weather was overcast and the road a little damp. After a 45 minute drive with traffic, I’m now pulling into their parking lot of Safelight. I get a call from their office ************ to tell me that the roads are damp, and have to reschedule. What? Hello, I saw the weather last night said rain on the forecast, and your telling me as I’m pulling ... read more

Raymond H 

on BBB

4 years ago

Safelite damaged our stereo microphone wire while installing and will not take responsibility and have it repaired. 

Valerie R 

on BBB

4 years ago

I have now tried on 2 separate occasions to do business with safelite. Neither time did anyone show up to replace my windshield. This most recent time, my appointment was canceled without my knowledge. I was informed it was canceled 2 days prior and I was not in any way notified and they had the correct information because I did receive the confirmation (both text and email) when i made the original appointment. I only found out the appointment was canceled when I called to provide my payment information. No one has been abl... read more